Gary Crossley Ford Inc.

The issue with the dealer was resolvedWe settled and the claim can be removedThank you very much for your assistance.*** ***

We have met with this customer and have come to an agreement to satisfy their concerns.Thanks.

To whom it may concern,Our customer, Ms. [redacted], purchased a used vehicle from Gary Crossley Ford. She complained about a scratch on her bumper at the time of purchase. We agreed to touch up the paint on the bumper as part of the sales process. She agreed to this repair and we initiated a touch...

up of the damage. During this process we repaired trim and re-detailed the vehicle as goodwill for Ms. [redacted]. Ms. [redacted] was not satisfied with the repair and asked that the bumper be replaced. We explained to Ms. [redacted] that a bumper replacement would be an added expense and she balked at paying for this repair.
At Gary Crossley Ford, we strive to satisfy all the needs of
our customers. In most cases, we can and do begin a relationship with our
customers that continues for years. In the rare instances when we cannot, we are
committed to finding fair and equitable ways of overcoming customer concerns.
In our opinion, Gary Crossley Ford has met our obligation to touch up the vehicle and also fixed additional items as goodwill to Ms. [redacted]. We consider this matter closed.