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Gary D's Automotive

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Gary D's Automotive Reviews (1)

Complaint: [redacted] I am rejecting this response because:Hello Mrs [redacted] You present some good pointsWhat is not on your assessment is the reason I took my truck to your shop or the conversations I had with [redacted] and [redacted] I never spoke to you or *** in personI took my truck to your shop knowing I had a year old truckYour company seemed to fit the work I was looking to have doneYour shop assured me that the work could be done to my truckMy concerns were that my truck was leaking oil and was over heating in trafficI was prepared and went into this thinking I was going to have my engine rebuiltI was told that my engine was very clean internally and had either been rebuilt recently or taken very good care ofThe rebuild was not necessary Your company let me know in order to fix the issues the intake gasket and valve gasket would need to be replacedI approved and I knew if my engine wasn’t going to be rebuilt, I wanted to upgrade to an HEI distributorThe work was done.My truck was still leakingIt was still over heating in traffic and now was back firing very frequently in which it had never backfired previously 2nd visitI was then told they replaced my oil dip stick and that was causing the leakThe wire for the coolant sensor was not repaired*** thought it was loose so he unclipped it and clipped right back onNo new parts, no repairAlso, [redacted] told me that the carburetor he just took off to replace the intake gasket in the previous visit, had the hoses routed incorrectly causing the backfire My truck now had a considerably larger leak and was still overheating in trafficBackfire was gone3rd visitI took it backThen I was told it was my oil pan gasket and rear sealWhen I went to pick it up, there was oil under my truck from my truck that [redacted] went out and verified I still had a larger leak and was still overheating in traffic and now my truck was also leaking coolant at the thermostat housing cover4th Visit I was told my issue would be fixed with a larger fan clutchMy thermostat was tested, replaced and working fineMy thermostat did not need to be replacedMy thermostat housing cover was replaced with the explanation that the chrome covers tend to leakMine did not leak in the two years I had it and not even after I tested and replaced the thermostat Not until after I showed up to pay for my truck I was told the new fan clutch may or may not resolve the issue [redacted] also let me know that he replaced my rear seal by placing the new seal in the orientation he removed the old sealI can understand that logicHe went on to say that [redacted] corrected him on this visit letting him know that the seal was installed backwardsMy truck still leaks oil and still overheats in trafficI am not asking for a refund for the parts that are in my truck (HEI and Fan Clutch) even though the fan clutch was a very misleading expense I am looking for a refund on the labor I was charged to not remedy the issues you were hired to fix.I am also including a photo of the HHR and the time stamp of the photoI spoke to you once over different phone calls within an hour when it was agreed I would drive your company car for the last visit and that [redacted] would be more involved in the repairI was to be at your shop Monday morning to exchange vehicles and you stated that you were going to have the car ready to goI get there on Monday [redacted] pulled the HHR around and walked in the front door pulling his wallet outHe handed me a $and told me it was out of gas I took the photo thinking I didn’t want to find myself in a position where I was aimlessly looking for it in a parking lotBut now, it is to show you I really had to fill the car up in order to get to work I obviously purchased a truck that is years oldIt definitely needed some repairsThat is why I took it to your facilityI do not have any “additional” leaksAND if I did, why didn’t your facility inform me since that was the entire point of my trying to do business with your company? I still do not understand how you can say you have done everything I have asked or how you state you have held up your part of this responsibility? I brought my truck to you for an oil leak and overheating in traffic and my truck still has those same issuesI can do these jobs in my driveway and replace everything aimless until it’s fixedAnd that is how I keep my truck on the roadI took my truck to a shop thinking that a certified mechanic would be able to diagnose these issues correctly and accurately and even though I would have to pay more money, it would be fixed correctlyNow I have paid the money and the issues are not resolvedPhotos show the HHR with time stampLeaking Intake and oil leak on drip pan Thank you, [redacted] Regards, [redacted] ***

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