Sign in

Gary Greene Vacation Rentals

Sharing is caring! Have something to share about Gary Greene Vacation Rentals? Use RevDex to write a review
Reviews Gary Greene Vacation Rentals

Gary Greene Vacation Rentals Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint If the property was checked before arrival then there should have not been any problemsProperty looked as if it had been vacant for awhile Do not charge high rates if you fail to maintain propertyI understand now why you do not refund for mechanical failure, because you are taking people s moneyAfter doing some research, I see I am not the only one complaining

The property had been checked before arrival.  Malfunctions occur.  To everyone. The property had been rented the weekend before without incident. As far as the rate, you were aware of what you were paying. Disagreement with our policies, which you were aware of and initialed, is no reason for disparaging remarks.

Ms [redacted] rented one of our vacation homes from 10/9/2015 to 10/11/2015.  When guests check in at our office, they are advised to be sure to contact us immediately if there are any issues.  This is...

also noted in her rental agreement (attached).  They are also advised of the after hours emergency number which is located on the key ring.  Ms [redacted] also downloaded our Glad to Have You app on her android phone. This automatically sends a notification to her phone around 5 pm on the day of arrival.  It lets the guest know if there are maintenance issues they can fill out a fix it form.  Once again, we have phone coverage 24 hours a day, 7 days a week for guests to use if issues arise.  A fix it  form was sent to our office at 9:54 am on Saturday, 10/10. It stated the AC in the Master Bdrm was broken and to send someone as soon as possible.  We sent our AC vendor out, and he was unable to repair the AC unit that weekend.  The office advised Ms [redacted] of this and offered to move her to another property.  This property did not have all the same amenities as Dream Chaser but we offered to allow her continued access to Dream Chaser even if she and her party moved locations in order for them to have access to the canal, fishing pier, swimming pool.  Ms [redacted] declined.  During this conversation no mention was made to our office of a fish smell in the home, fleas in the home or ants outside.  On Saturday evening we received a call from the Jamaica Beach Police Department regarding a loud party at Dream Chaser.  The officer talked with the guests and let them know they would have to quiet down or they would be evicted.  
When Ms [redacted] checked out she stated her dissatisfaction with the AC issue at the home to our rental agent.  Our rental agent told her she was welcome to talk to management about the problem on Monday.  At no time was there mention of reimbursement.  Again, no mention of fish smell, fleas or ants.  A review was put on the Glad to Have You site stating all the problems with fleas, ants, ac, etc.  That was the first we heard about this.
I spoke with Ms [redacted] on Monday regarding her issues.  She demanded reimbursement for half of her stay.  I advised her of her rental agreement (attached) which states we do not reimburse for mechanical failure. She initialed this. I also reminded her we offered to mover her and she said it was too much bother and didn't have the same amenities. I then reminded her we had offered to continue to let her use the original property even if we moved her.  No response to this.  She then started in on the fleas and ants.  I told her the property had been inspected prior to arrival and there were no fleas.  The call ended badly with her threatening legal action.
I sent our Pest Control company out to Dream Chaser to check for fleas and ants (report attached).  While he found evidence of ants outside there was absolutely no evidence of ants or fleas inside the home.  He treated for ants.  He went back to the property yesterday to check on the ants and an additional check to see again if there were fleas.  None found.  If Ms [redacted] had let us know about the ants when she arrived we could have had the property treated.  Again, we are unable to fix issues we know nothing about, and do not reimburse same.
I feel we tried to
accommodate the guest and offer solutions to her.  If a guest chooses not
to accept alternate accommodations or arrangements and continues to stay at the
original property even with maintenance issues, they cannot expect
compensation.

Check fields!

Write a review of Gary Greene Vacation Rentals

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Gary Greene Vacation Rentals Rating

Overall satisfaction rating

Add contact information for Gary Greene Vacation Rentals

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated