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Gary H. Kent, Inc.

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Reviews Gary H. Kent, Inc.

Gary H. Kent, Inc. Reviews (5)

Mr& Mrs*** turned in their keys on Saturday, March 21st Management doesn't have a written request for a walk through but will gladly conduct with any resident if requested The apartment was inspected by management the following week and was overall in good condition
There was however a spice odor that still lingered after the apartment was cleaned When there is a pet or spice odor left in an apartment that cannot be easily removed, we have to rent an o*** machine in order to remove the odor This is done in an effort to present an apartment that is clean and odor free to the next resident Mrs*** has mentioned that the apartment was clean and therefore should not have been charged for the o*** machine The o*** machine has nothing to do with the cleanliness of the apartment but rather the odor that could not be removed without the use of the o*** machine We sent a copy of the invoice that we were charged for renting the o*** machine Mrs*** was charged no more than what management was charged for the rental of the o*** machine and thus was not unfairly charged We also sent a statement and the check to the forwarding address that was given to us Since being notified that she never received the deposit, we have contacted our accountant to make sure that the check had not cleared our account It has not cleared and a check for the refund of $was re-issued on 7/8/ The refund will be sent via *** with tracking information so that we can ensure that it is received and traced if it is lost

The original agreement had changed but an agreement was made that both parties agreed to that resolves the issue

The notice requests a walk through on Saturday, March 21st Management nor the maintenance supervisor are in the office on weekends to conduct a walk through The residents were informed to return on Monday and management would be happy to conduct the walk through

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  We gave a written request to conduct a `Walk-Thru' of the apartment on 21st March , Saturday, in our presence.  It was in the same letter, we gave the 60 days Notice of our Vacating the Apartment.

Sent: Monday, October 12, 2015 11:19 AM To: drteam Subject: FW: response to Revdex.com, [redacted] vs ([redacted]
      The response to the above referenced notification from the Revdex.com is below for your review with additional supporting...

documents attached.    Regards,   Teresa [redacted]   Teresa [redacted] Assistant Vice President Tarantino Properties, Inc. 7887 San Felipe, Suite 237 Houston, TX  77063 713-974-4292    Phone 713-974-5846  Fax t[redacted]@tarantino.com   www.tarantino.com         October 2, 2015     In response to the complaint filed with the Revdex.com from past resident [redacted]   Once reviewing the complaint filed by Mrs. [redacted] we have attached the ONLY move in inventory form that we have on file for her (attached with her signature) that was from previous management company at the time of her move in which was 7/8/2009.  Neither I nor my assistant Stacy [redacted] was employed for this company nor did we work at this community at the said time.  If fraudulent charges are being brought up my suggestion is to contact that management company, [redacted].   Attached are all of the documents requested that are also signed by Mrs. [redacted] that seem to reflect the exact signature that is on the said forged document.   Also while digging further into the file in regards to Mrs. [redacted]’s complaint of billing for the entire month of June 2015, we did realize our error and will be accountable for the pro-rated amount that was charged from 6/9-6/30.  I have also attached the receipt for payment of $1214.80 submitted by Mrs. [redacted] on 6/1/2015.  I’m not sure why she paid for the entire month of June if she was scheduled to move out on 6/8/2015?  The amount of $1214.80 was $1185 in rent and $29.80 in water.  We will adjust the amount of the $1185 to reflect only $316 which will be from the 1-8 of June pro rate leaving a “credit” of $869 to apply to her outstanding charges for breaking her lease as well as damage/cleaning charges.     Also attached are the pictures of the extremely heavy damage and cleaning charges in the said unit located at 21101 Kingsland Blvd. #816.   Regards,   Lindsey [redacted] Community Manager Elysian at Kingsland Ranch     October 2, 2015     In response to the complaint filed with the Revdex.com from past resident [redacted]   Once reviewing the complaint filed by Mrs. [redacted] we have attached the ONLY move in inventory form that we have on file for her (attached with her signature) that was from previous management company at the time of her move in which was 7/8/2009.  Neither I nor my assistant Stacy [redacted] was employed for this company nor did we work at this community at the said time.  If fraudulent charges are being brought up my suggestion is to contact that management company, [redacted].   Attached are all of the documents requested that are also signed by Mrs. [redacted] that seem to reflect the exact signature that is on the said forged document.   Also while digging further into the file in regards to Mrs. [redacted]’s complaint of billing for the entire month of June 2015, we did realize our error and will be accountable for the pro-rated amount that was charged from 6/9-6/30.  I have also attached the receipt for payment of $1214.80 submitted by Mrs. [redacted] on 6/1/2015.  I’m not sure why she paid for the entire month of June if she was scheduled to move out on 6/8/2015?  The amount of $1214.80 was $1185 in rent and $29.80 in water.  We will adjust the amount of the $1185 to reflect only $316 which will be from the 1-8 of June pro rate leaving a “credit” of $869 to apply to her outstanding charges for breaking her lease as well as damage/cleaning charges.     Also attached are the pictures of the extremely heavy damage and cleaning charges in the said unit located at 21101 Kingsland Blvd. #816.   Regards,   Lindsey [redacted] Community Manager Elysian at Kingsland Ranch       Teresa [redacted] Assistant Vice President Tarantino Properties, Inc. 7887 San Felipe, Suite 237 Houston, TX  77063 713-974-4292    Phone 713-974-5846  Fax t[redacted]@tarantino.com   www.tarantino.com

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Address: 2950 S. Rancho Dr. #200-A, Las Vegas, Nevada, United States, 89102

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