Sent: Monday, October 12, 2015 11:19 AM To: drteam Subject: FW: response to BBB, [redacted] # [redacted] vs ( [redacted] The response to the above referenced notification from the BBB is below for your review with additional supporting... documents attached. Regards, Teresa [redacted] Teresa [redacted] Assistant Vice President Tarantino Properties, Inc. 7887 San Felipe, Suite 237 Houston, TX 77063 713-974-4292 Phone 713-974-5846 Fax t [redacted] @tarantino.com www.tarantino.com October 2, 2015 In response to the complaint filed with the BBB from past resident [redacted] Once reviewing the complaint filed by Mrs. [redacted] we have attached the ONLY move in inventory form that we have on file for her (attached with her signature) that was from previous management company at the time of her move in which was 7/8/2009. Neither I nor my assistant Stacy [redacted] was employed for this company nor did we work at this community at the said time. If fraudulent charges are being brought up my suggestion is to contact that management company, [redacted] . Attached are all of the documents requested that are also signed by Mrs. [redacted] that seem to reflect the exact signature that is on the said forged document. Also while digging further into the file in regards to Mrs. [redacted] ’s complaint of billing for the entire month of June 2015, we did realize our error and will be accountable for the pro-rated amount that was charged from 6/9-6/30. I have also attached the receipt for payment of $1214.80 submitted by Mrs. [redacted] on 6/1/2015. I’m not sure why she paid for the entire month of June if she was scheduled to move out on 6/8/2015? The amount of $1214.80 was $1185 in rent and $29.80 in water. We will adjust the amount of the $1185 to reflect only $316 which will be from the 1-8 of June pro rate leaving a “credit” of $869 to apply to her outstanding charges for breaking her lease as well as damage/cleaning charges. Also attached are the pictures of the extremely heavy damage and cleaning charges in the said unit located at 21101 Kingsland Blvd. #816. Regards, Lindsey [redacted] Community Manager Elysian at Kingsland Ranch October 2, 2015 In response to the complaint filed with the BBB from past resident [redacted] Once reviewing the complaint filed by Mrs. [redacted] we have attached the ONLY move in inventory form that we have on file for her (attached with her signature) that was from previous management company at the time of her move in which was 7/8/2009. Neither I nor my assistant Stacy [redacted] was employed for this company nor did we work at this community at the said time. If fraudulent charges are being brought up my suggestion is to contact that management company, [redacted] . Attached are all of the documents requested that are also signed by Mrs. [redacted] that seem to reflect the exact signature that is on the said forged document. Also while digging further into the file in regards to Mrs. [redacted] ’s complaint of billing for the entire month of June 2015, we did realize our error and will be accountable for the pro-rated amount that was charged from 6/9-6/30. I have also attached the receipt for payment of $1214.80 submitted by Mrs. [redacted] on 6/1/2015. I’m not sure why she paid for the entire month of June if she was scheduled to move out on 6/8/2015? The amount of $1214.80 was $1185 in rent and $29.80 in water. We will adjust the amount of the $1185 to reflect only $316 which will be from the 1-8 of June pro rate leaving a “credit” of $869 to apply to her outstanding charges for breaking her lease as well as damage/cleaning charges. Also attached are the pictures of the extremely heavy damage and cleaning charges in the said unit located at 21101 Kingsland Blvd. #816. Regards, Lindsey [redacted] Community Manager Elysian at Kingsland Ranch Teresa [redacted] Assistant Vice President Tarantino Properties, Inc. 7887 San Felipe, Suite 237 Houston, TX 77063 713-974-4292 Phone 713-974-5846 Fax t [redacted] @tarantino.com www.tarantino.com
Sent: Monday, October 12, 2015 11:19 AM To: drteam Subject: FW: response to BBB, [redacted] # [redacted] vs ( [redacted] The response to the above referenced notification from the BBB is below for your review with additional supporting... documents attached. Regards, Teresa [redacted] Teresa [redacted] Assistant Vice President Tarantino Properties, Inc. 7887 San Felipe, Suite 237 Houston, TX 77063 713-974-4292 Phone 713-974-5846 Fax t [redacted] @tarantino.com www.tarantino.com October 2, 2015 In response to the complaint filed with the BBB from past resident [redacted] Once reviewing the complaint filed by Mrs. [redacted] we have attached the ONLY move in inventory form that we have on file for her (attached with her signature) that was from previous management company at the time of her move in which was 7/8/2009. Neither I nor my assistant Stacy [redacted] was employed for this company nor did we work at this community at the said time. If fraudulent charges are being brought up my suggestion is to contact that management company, [redacted] . Attached are all of the documents requested that are also signed by Mrs. [redacted] that seem to reflect the exact signature that is on the said forged document. Also while digging further into the file in regards to Mrs. [redacted] ’s complaint of billing for the entire month of June 2015, we did realize our error and will be accountable for the pro-rated amount that was charged from 6/9-6/30. I have also attached the receipt for payment of $1214.80 submitted by Mrs. [redacted] on 6/1/2015. I’m not sure why she paid for the entire month of June if she was scheduled to move out on 6/8/2015? The amount of $1214.80 was $1185 in rent and $29.80 in water. We will adjust the amount of the $1185 to reflect only $316 which will be from the 1-8 of June pro rate leaving a “credit” of $869 to apply to her outstanding charges for breaking her lease as well as damage/cleaning charges. Also attached are the pictures of the extremely heavy damage and cleaning charges in the said unit located at 21101 Kingsland Blvd. #816. Regards, Lindsey [redacted] Community Manager Elysian at Kingsland Ranch October 2, 2015 In response to the complaint filed with the BBB from past resident [redacted] Once reviewing the complaint filed by Mrs. [redacted] we have attached the ONLY move in inventory form that we have on file for her (attached with her signature) that was from previous management company at the time of her move in which was 7/8/2009. Neither I nor my assistant Stacy [redacted] was employed for this company nor did we work at this community at the said time. If fraudulent charges are being brought up my suggestion is to contact that management company, [redacted] . Attached are all of the documents requested that are also signed by Mrs. [redacted] that seem to reflect the exact signature that is on the said forged document. Also while digging further into the file in regards to Mrs. [redacted] ’s complaint of billing for the entire month of June 2015, we did realize our error and will be accountable for the pro-rated amount that was charged from 6/9-6/30. I have also attached the receipt for payment of $1214.80 submitted by Mrs. [redacted] on 6/1/2015. I’m not sure why she paid for the entire month of June if she was scheduled to move out on 6/8/2015? The amount of $1214.80 was $1185 in rent and $29.80 in water. We will adjust the amount of the $1185 to reflect only $316 which will be from the 1-8 of June pro rate leaving a “credit” of $869 to apply to her outstanding charges for breaking her lease as well as damage/cleaning charges. Also attached are the pictures of the extremely heavy damage and cleaning charges in the said unit located at 21101 Kingsland Blvd. #816. Regards, Lindsey [redacted] Community Manager Elysian at Kingsland Ranch Teresa [redacted] Assistant Vice President Tarantino Properties, Inc. 7887 San Felipe, Suite 237 Houston, TX 77063 713-974-4292 Phone 713-974-5846 Fax t [redacted] @tarantino.com www.tarantino.com