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Gary Harris Construction Reviews (2)

To Whom May Concern;This is in response to Complaint ID [redacted] .After reviewing the complaint in question we respectfully submit the followingWe thank Ms [redacted] for her interest in one of our properties and for submitting her applicationAnd we apologize if she felt our associate was overwhelmed when she came in to applyShe most likely was as this was a week in which we had several people out on vacation and sickHowever Ms [redacted] was given the same opportunity as everyone that applies for one of our rentalsAnd Ms [redacted] did not meet the qualifications necessary for the rental of this propertyShe had two primary issues on her application results that precluded her from being approved Both recorded by a local county government Just one of these would have disqualified her for the rental of the apartment.She did call several times asking what she could do about the items that she felt were not hersShe was referred to the county court which would have been the responsible entity in both casesShe called back and was also given the name and number of the company which is used to do the back ground checks that she could check with.At no time did she provide any documents from either place regarding the items in questionIf Ms [redacted] wishes to provide official county documents stating that they had made a mistake in their recording of both of the items in question we would re-consider her application as requested for another one of our properties as the one she applied for has been rented She would need to meet income and standard reference requirements as all applicants do Respectfully, [redacted] HTSI Property Management

To Whom It May Concern:In regards to the complaint that Ms [redacted] has made against our company we submit the following; The lease was not renewed and could not be renewed without a signature from either Ms [redacted] or Mr [redacted] which are both on the original leaseThe lease is not up until 8/and our billing is automatic and goes out mid month to all occupied houses including ones that have given a day noticeSometimes things come up and the house stays occupied, so the billing is sent out as a precautionShe is not responsible for any rent going forward if she moves out by August 31, 2016.Ms [redacted] has given a day notice dated 7/30/On August 4th she was sent via email a standard move out formWe ask that she call us at [redacted] or email us at [redacted] gmail to schedule a walk through inspection when the house is readyIf she has already moved then let us know and we will make the inspectionIf the house is in the same condition as when she rented it minus "wear and tear" as it states in her lease then she will receive her full deposit within a day period sent to the forwarding address that she has sent in.We appreciate Ms [redacted] 's and Mr [redacted] 's business and wish them the bestWe apologize for any inconvenience or confusion that we may have caused by sending her a billing for September.Sincerely, [redacted] - HTSI Property Management

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