We have contacted the customer about her alarm system issuesShe has an old ADT system that we took over for herThe reason for the alarms is due to her old alarm sensorsWe tried to fix it several times but it keeps sending alarmsHer second keypad that we installed is to far away from the main panel and has a loss of communication from time to timeShe did not want to allow us to move it closer to make it workThe customer and us agreed to unhook the old system from ADT and replace her alarm with brand new equipmentWe agreed that our company would cover the cost of the new equipmentThe new equipment was shipped and she received itNow we are waiting to get a tech scheduled to come out and complete the installationProblem will be resolved after the new alarm is installedAt this point we have bent over backwards working with her to resolve this issue
We have contacted the customer about her alarm system issues. She has an old ADT system that we took over for her. The reason for the false alarms is due to her old alarm sensors. We tried to fix it several times but it keeps sending false alarms. Her second keypad that we installed is to far away...
from the main panel and has a loss of communication from time to time. She did not want to allow us to move it closer to make it work. The customer and us agreed to unhook the old system from ADT and replace her alarm with brand new equipment. We agreed that our company would cover the cost of the new equipment. The new equipment was shipped and she received it. Now we are waiting to get a tech scheduled to come out and complete the installation. Problem will be resolved after the new alarm is installed. At this point we have bent over backwards working with her to resolve this issue.
We have contacted the customer about her alarm system issuesShe has an old ADT system that we took over for herThe reason for the alarms is due to her old alarm sensorsWe tried to fix it several times but it keeps sending alarmsHer second keypad that we installed is to far away from the main panel and has a loss of communication from time to timeShe did not want to allow us to move it closer to make it workThe customer and us agreed to unhook the old system from ADT and replace her alarm with brand new equipmentWe agreed that our company would cover the cost of the new equipmentThe new equipment was shipped and she received itNow we are waiting to get a tech scheduled to come out and complete the installationProblem will be resolved after the new alarm is installedAt this point we have bent over backwards working with her to resolve this issue
[redacted] at Crack Attack is professional, efficient, accommodating and courteous.
We have contacted the customer about her alarm system issues. She has an old ADT system that we took over for her. The reason for the false alarms is due to her old alarm sensors. We tried to fix it several times but it keeps sending false alarms. Her second keypad that we installed is to far away...
from the main panel and has a loss of communication from time to time. She did not want to allow us to move it closer to make it work. The customer and us agreed to unhook the old system from ADT and replace her alarm with brand new equipment. We agreed that our company would cover the cost of the new equipment. The new equipment was shipped and she received it. Now we are waiting to get a tech scheduled to come out and complete the installation. Problem will be resolved after the new alarm is installed. At this point we have bent over backwards working with her to resolve this issue.