Gary Lee's Brown Daub Kia

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

May 27, 2016First and foremost, appreciate the opportunity given to respond to the concern as of course, there are always two sides to a dispute. More importantly, it is our utmost priority to provide a positive dealership experience that is like no other in the country and with professional...

excellence treat every customer as a valued member of our dealership family.That said, I do believe the customer was in fact provided customer service with a level of professional excellence and made to feel like a member of our "family". Throughout the experience, the Customer never once commented that they did not approve of our process, disagree with neither the sales experience nor any part of the deal itself. As a matter of fact, what we saw was a customer who was truly delighted in his purchase and a sense of fulfillment for him. I am sure his smile did in fact speak volumes to our staff.It is unfortunate that the customers spouse however, did not share the same emotions or pleasure. am not sure if there was a communication breakdown on the part of these two individuals but our sales process was between us and the customer and did not involve the individual that has issued the complaint, Legally, and the explanation behind the fact that the spouse felt we did not communicate with them is due to the fact that they were not even a part of the transaction and we are forbidden to do so.In conclusion, it would appear to me that the spouses displeasure is in fact with her spouse and that our dealership is not, could not and shall not be responsible for their actions. Perhaps the two of them should really discuss a resolve as opposed to shifting the blame to our dealership.We are delighted that our customer is satisfied with the purchase and look forward to a long relationship providing and servicing all of their automotive needs.Once again, thank you if you require any further assistance please do not hesitate to contact me at the number below.BestMikal S. General Manager

First and foremost, I appreciate the opportunity given to respond to the concern as of course, there are always two sides to a dispute. More importantly, it is our utmost priority to provide a positive dealership experience that is like no other in the country and with professional excellence treat...

every customer as a valued member of our dealership family.With my apology, I have in fact received your correspondence dated August 2, 2016. I had also received your second correspondence dated August 12, 2016, We have had the opportunity to speak directly with Mr. [redacted] in regard to this matter. I was under the impression that the matter was resolved following our conversation and discussed all options with him. I can't say that Mr. [redacted] is Completely satisfied however, would like to say we have attempted to accommodate him to the best of our abilities.Once again, thank you If you require any further assistance please do not hesitate to contact me at the number below.Best,Mikal P. S[redacted]General Manager ###-###-####

June 17th, 2016This response is in regard to a complaint that was filed with your office on May 26, 2016, The ID is [redacted].First and foremost, appreciate the opportunity given to respond to the concern as of course, there are always two sides to a dispute, More importantly, it is our utmost...

priority to provide a positive dealership experience that is like no other ln the country and with professional excellence treat every customer as a valued member of our dealership family.That said, I'm pleased to inform you that the issue between [redacted] and Brown Daub Kia has been settled to the best of our knowledge. I believe [redacted]'s requests have been met and resolved. However, if this is not the case for any reason, we would like the opportunity to continue theconversation.Once again, thank you and if you require any further assistance please do not hesitate to contact me at the number below.Best,Mikal ** S.General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:[redacted] statement:  I had a very uncomfortable 6 hour ordeal with this dealership.  I, on at least 10 occasions, informed the dealership that I needed to discuss this purchase with my wife.  The sales man and the finance manager would not take no for an answer.  They kept coming back in the room with more "deals".  At one point the finance manager told me I could take the car home for the weekend, in which I agreed.  Then someone else came in the room asking me what it would take for me to take the car tonight.  I again told the salesman that I needed to talk to my wife.  They used high pressure sales tactics on me until I felt forced to sign.  I did not feel apart of the family that they insist on.  I felt I could not leave as they were servicing my car the whole time.  In fact, less than 3 hours after I signed, my wife and I called to let the salesman know we wanted to talk to the manager to return the car.  We were told that the show room was very busy right now and that the manager would call the next day.  I then emailed the finance manager to let him know I was returning the car.  I, not my wife, brought the car back the next day and they refused to let me return it.  That is when my wife got on the phone.  [redacted]'s reply:  If my husband was so willing and ready to buy this car, as you state, then why did it take you 6 hours to convince him to buy it?  If he truly wanted the car, the deal would have only taken an hour tops.  I will tell you why, because he kept telling you he needed to discuss things with me and you people wouldn't take no for an answer.  The "Family Guy" as you claim to be, should have let my husband discuss this big purchase with his family as he kept telling you.  When my husband and myself tried to return it only a few short hours after signing, why didn't you do the right thing for a family.  He realized he made a huge mistake financially because of your high pressure sales tactics.  We explained and tried to reason with you and to let you know this was going to cause a huge financial hardship for our family, in which we begged for you to take the car back as the loan company still didn't receive the loan.  The finance manager finally agreed to rip up our contract but saidit was going to cost us our $6000. deposit. Tell me how that makes someone feel like family?  You claim to be professional but once I started to say that I was calling the Revdex.com and the Watchdog from the morning call, you threaten to make threats against my job.  Rudely stating that I don't want my husband to have the car he wants.  How professional is this???I have already filed a formal complaint with the State Licensing Board for Dealerships and Salesman and filed a formal complaint with the Attorney General for Consumer Affairs.  These high pressure sales tactics that cause consumers financial hardships have got to stop.  This deal does affect me, as I am his wife and these payments come out of my pocket as well and takes away money that could be spent on my children.  So you may say insinuate that I don't have a right to complain but when I, or my husband, are forced to get a second job because this "family" dealership "for the people" refused to do the right thing, you better believe I will fight for whats morally right.  
Regards,
[redacted]

Horrible service bought a kia soul the tires were were bold the inspection sticker was not even a year

November 24,2014Dear [redacted],I have reviewed the complaint from [redacted] and I have spoken to the Gentlemen outlined in the letter. I was assured by the Sales Manager Brandon, after initial negotiation with [redacted] that she was presented with terms that were reasonable, and...

exactly what she was hoping to accomplish. At that time, it was simply an offer that had to be solidified with the appropriate credit check, and bank support. [redacted] asked the Sales Associate Jake, to submit the deal to the lender. Upon return, [redacted] had, or was speaking with her daughter. Another Sales Manager was called in to speak to [redacted]'s daughter, and at some point in the conversation [redacted]'s daughter became belligerent with the Sales Manager.We strive to make every deal that we possibly can, however we reserve the right to suspend business dealings with those that would deride our employees, or the integrity of this organization.Very Truly
Yours,
Armand R
General Manager

Dear [redacted],
I have been in constant communication with [redacted], [redacted]'s husband and we have worked tirelessly to make the possibility of a deal with the [redacted]. We have put together a deal on a 2015 [redacted], that all numbers have been disclosed, and we are waiting for the...

[redacted]'s to get Pennsylvania ID so that we can secure a loan.I am even holding the vehicle to allow [redacted] time to get his birth certificate so that he may proceed with securing the Pennsylvania D.
We anticipate being able to help the [redacted]'s when that happens.
Sincerely,
Armand R.
General Manger

December 8, 2014Dear [redacted],
I appreciate the response from [redacted] however I must with respect, restate my previous position that we attempted to do everything that we could to assist [redacted] in the purchase of a new vehicle. We welcome any advice and or input from family, friends, or anyone else the client would have advise them, however we draw the line at being labeled “a bait and switch" operation.
lf [redacted] is interested in purchasing a vehicle from us, I would be more than happy to try and assist in that endeavor. Based on the tone of the most recent response, I believe it is in the best interest of both parties to agree to disagree and part as friends.
I am sorry that [redacted] had to travel for an hour to have an experience less than satisfactory and would be more than willing to offer her a $30.00 gas card for her travel.
Very Truly Yours,
Armand R
General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: What was portrayed in the response is not true. My daughter did not become belligerent, in fact she works in banking and was asking financial questions about the "deal" that was offered by the dealer. I had already passed the credit check w/o a problem as I have excellent credit. this is a clear case of trying to deny the miserable experience and fraudulent promises that made to me by this dealer on the phone. When I travelled the hour and a half to get the deal promised on the phone it was bait and switch to a different deal and different terms.
Regards,
[redacted]

First and foremost, I appreciate the opportunity given to respond to the concern as of course, there are always two sides to a dispute. More importantly, it is our utmost priority to provide a positive dealership experience that is like no other in the country and with professional excellence...

treat every customer as a valued member of our dealership family.With my apology, I have in fact received your correspondence dated August 2, 2016. I had also received your second correspondence dated August 12, 2016, We have had the opportunity to speak directly with Mr. [redacted] in regard to this matter. I was under the impression that the matter was resolved following our conversation and discussed all options with him. I can't say that Mr. [redacted] is Completely satisfied however, would like to say we have attempted to accommodate him to the best of our abilities.
Once again, thank you If you require any further assistance please do not hesitate to contact me at the number below.
Best,
Mikal P. S[redacted]
General Manager
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