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Gary Loken-Builder, Inc.

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Gary Loken-Builder, Inc. Reviews (4)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Date: Fri, Sep 30, at 1:PMSubject: Re: *** *** Complaint (***)To: *** *** , ***@***.com***,Please read below the initial response that was submitted to the Revdex.com for complaint #*** Thompson Glass offered a compromise
to *** *** to pay $for the new glass replacement The offer was rejected At the time of the initial install, the proprietor examined the installation and expressed their satisfaction Three days after the installation, the proprietor contacted Thompson Glass notifying of the crack dissatisfaction Hello my name is Karen T*** @ Thompson Glass Co IncI Installed a glass front in @ *** *** *** *** *** ** Washington DC *** on 8/15/we installed 1/Laminated Glass in their front windowThe process took us about minutes to installed the glassThe customer watch my guys installed the glass clean up their mess and had them to look over the installation and they where fine with itOn 8/17/*** *** called the office about 10am stating that the glass we installed om 8/15/was cracked and ask do we have a warranty on glass we replied to them no we don't offer warranty on glass and I'm sorry its broke but not from our fault and we came up we a solution for them to go in half with them on the cost of the installation they said no and they we contacting Revdex.com to file a claim against us I'm here to tell you I have done work with them in the past they paid they where happyThe last time I replaced a glass in their shop before they broke it from the inside stacking sodas against the glass so this is not no fault of Thompson Glass Co IncPlease contact me if any question you have ###-###-#### thanks again

On 8/15/16 the front glass @ [redacted], installation was completed and inspected.  The customer expressed their satisfaction with the installation.  On 8/17/16, I received a telephone call from the proprietor at [redacted] stating the glass was cracked. The...

proprietor asked if there was a warranty with glass.  My response, We do not offer warranty with glass installation. We offered the following alternative:PAY 50% OF THE COST & LABOR TO REINSTALL THE FRONT GLASS PANE THAT EQUALS $425.00.[redacted] refused!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Of course they will not admit their mistake,their glass there are cracks, cracks in the cornet just can not see,we found more and more,and there are two cracks in the cotner,If you can come to look at you know what I said is true,and sometimes I try call them they don't answerthe phone,they doesn't want to solve the problem. thank you.Regards,
[redacted]

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