Gary Miller Motors, Inc

To whom it may concern, I am sorry to hear that we are unable to resolve Mr***’s complaint to his satisfactionPerhaps I didn’t provide enough details in my first response so I will try this againI hope that Mr*** understands that we do not set interest rates or terms for vehicle
purchases but our lending institutions doWe simply submit credit applications to lenders and they respond with approvals or denialsIn this instance, the banks were simply responding with and month approvalsThere are several reasons that the lending institutions use to determine these results most notably being payment qualifications, income qualifications and credit historyUsually, banks will stretch out these terms as far as possible in accordance with the customers qualifications to benefit the consumerIn essence, the longer the term the lower the paymentMost customers enjoy low paymentsI have attached a copy of Mr***’s application status sheet for his convenience. Regarding, the mechanical functionality of the used vehicleI hope that Mr*** understands that the dealer does not warrant vehicles they sell whether expressed, written or implied nor are they legally required to do soWe do our best to ensure that the vehicles we resell meet certain reliability criteria but our processes are not fool proofTherefore, we offer extended coverage on our products at an additional cost in order to give our customers peace of mind with their purchasesMr*** declined any additional coverage. As I stated previously, the time frame for completing repairs on the body was estimated to be approximately days in order to perform the repairs professionally and properlyI fail to see how sending the vehicle into the body shop on March 10, instead of March 11, would have expedited this process in any wayIn fact, it would most likely have delayed the process furtherAlso, Mr*** was offered a loaner vehicle to alleviate any inconvenience he experienced which, according to our records, he did not return until march 23, 2016.In regards to the tire pressure, it seems that we attempted to make repairs per an agreement as part of the original deal that do not seem to holdIt is my understanding that Mr*** has an appointment for April 25, 2016 to leave the vehicle with us in order to send it to the Ford dealer where these issues need to be addressedWe have arranged alternate transportation for Mr*** for the duration of these repairs so as not to disrupt his daily activitiesI hope this helps

I just wanted to give you an update on my situation. I am dropping my vehicle off at Gary Miller on 4/23/16. They have told me that they will take the vehicle to [redacted] for an appointment on 4/25/16 at 8:30am to fix the issue. They are giving me a loaner for the time they have my car and have told me that they will deliver the vehicle back to Pittsburgh once the work has been completed. I asked them to put our agreement in writing to which they refused so I just wanted to inform you so that there is documentation of our agreement. Thanks.

To whom it may concern,
  I am sorry to hear that we are unable to resolve Mr. [redacted]’s...

complaint to his satisfaction. Perhaps I didn’t provide enough details in my first response so I will try this again. I hope that Mr. [redacted] understands that we do not set interest rates or terms for vehicle purchases but our lending institutions do. We simply submit credit applications to lenders and they respond with approvals or denials. In this instance, the banks were simply responding with 60 and 66 month approvals. There are several reasons that the lending institutions use to determine these results most notably being payment qualifications, income qualifications and credit history. Usually, banks will stretch out these terms as far as possible in accordance with the customers qualifications to benefit the consumer. In essence, the longer the term the lower the payment. Most customers enjoy low payments. I have attached a copy of Mr. [redacted]’s application status sheet for his convenience.
  Regarding, the mechanical functionality of the used vehicle. I hope that Mr. [redacted] understands that the dealer does not warrant vehicles they sell whether expressed, written or implied nor are they legally required to do so. We do our best to ensure that the vehicles we resell meet certain reliability criteria but our processes are not fool proof. Therefore, we offer extended coverage on our products at an additional cost in order to give our customers peace of mind with their purchases. Mr. [redacted] declined any additional coverage.
  As I stated previously, the time frame for completing repairs on the body was estimated to be approximately 5 days in order to perform the repairs professionally and properly. I fail to see how sending the vehicle into the body shop on March 10, 2016 instead of March 11, 2016 would have expedited this process in any way. In fact, it would most likely have delayed the process further. Also, Mr. [redacted] was offered a loaner vehicle to alleviate any inconvenience he experienced which, according to our records, he did not return until march 23, 2016.
In regards to the tire pressure, it seems that we attempted to make repairs per an agreement as part of the original deal that do not seem to hold. It is my understanding that Mr. [redacted] has an appointment for April 25, 2016 to leave the vehicle with us in order to send it to the Ford dealer where these issues need to be addressed. We have arranged alternate transportation for Mr. [redacted] for the duration of these repairs so as not to disrupt his daily activities. I hope this helps.

To whom it may concern,   I am sorry to hear Ms. [redacted] continues to experience problems with her vehicle she purchased here at Gary Miller Chrysler Dodge Jeep Ram. Although we have no legal nor moral responsibility to warrant the parts or vehicles we sell as this is a covenant between...

manufacturer and consumer when applicable we are fully committed to complete customer satisfaction. Unfortunately, we have no record of Ms. [redacted] ever having any issues regarding her “sky slider” sun roof looked at or diagnosed in our service department. Please inform Ms. [redacted] that she is free to contact my Body Shop manager, [redacted] at [redacted] at her earliest convenience whom I have directed to address her concerns. I hope this helps. Sincerely,Gary M[redacted] Jr.General ManagerGary Miller Chrysler Dodge Jeep Ram

Review: To begin with, when I first applied for financing through the dealership website, I was advised that I was approved for 6.9% APR. I told them that was too high but we could discuss it when I came in to finalize a deal. When I met with the sales rep, Jeff W., on 2/27/16, he told me I was approved for 6.3% APR. I told him that was way out of line considering that I have excellent credit and that my APR should be no higher than 4%. He told me there was absolutely nothing the dealership could do to change that rate. I told him I would not make a deal at that rate and I left the dealership. No more than two minutes after I had left, the sale rep called me and said that "the bank had just called and approved me for 4%." I told him it seemed entirely too coincidental that they just called him but I told him I would only return if he would meet my price at the 4% financing which he agreed. I returned and finalized the deal. On 3/10/16, I received documentation from my financing bank indicating a dealer error and that I was approved for 3.5% APR. I contacted the bank to verify and they said they had approved that rate originally on 2/24/16. So the dealership lied to me multiple times and tried to make me pay more than necessary which I consider fraudulent.

The other issue involves the repairs promised to me on the due bill. I called to schedule the appointment on 3/4/16 and asked if I brought the vehicle in on 3/10/16 if it would be done by 3/12/16 because I live and work in Pittsburgh and could only take off two days to have the work done. The service manager told me he would call me back because he had to confer with the body shop to make sure. He called back and told me that 3/10 would be good and the vehicle would be done by 3/12. I dropped the vehicle off on time but was told today,3/11, that the work wouldn't be done until 3/15. Now I am going to be out additional time and money due to extra trips to Erie from Pittsburgh and back.Desired Settlement: I'm not sure if anything can be done for my situation but I would certainly like an explanation as to why I was lied to multiple times about my financing and even signed paperwork for a certain APR rate when the dealership had been notified by the bank from the beginning that my approved rate was much lower. In regards to the service issue, I would at least like to be reimbursed for my extra travel expenses due to their negligence in finishing the repairs in a timely fashion.

Business

Response:

To whom it may concern,