Gary Miller Motors

To whom it may concern, I am sorry to hear that we are unable to resolve Mr***’s complaint to his satisfactionPerhaps I didn’t provide enough details in my first response so I will try this againI hope that Mr [redacted] understands that we do not set interest rates or terms for vehicle purchases but our lending institutions doWe simply submit credit applications to lenders and they respond with approvals or denialsIn this instance, the banks were simply responding with and month approvalsThere are several reasons that the lending institutions use to determine these results most notably being payment qualifications, income qualifications and credit historyUsually, banks will stretch out these terms as far as possible in accordance with the customers qualifications to benefit the consumerIn essence, the longer the term the lower the paymentMost customers enjoy low paymentsI have attached a copy of Mr***’s application status sheet for his convenience Regarding, the mechanical functionality of the used vehicleI hope that Mr [redacted] understands that the dealer does not warrant vehicles they sell whether expressed, written or implied nor are they legally required to do soWe do our best to ensure that the vehicles we resell meet certain reliability criteria but our processes are not fool proofTherefore, we offer extended coverage on our products at an additional cost in order to give our customers peace of mind with their purchasesMr [redacted] declined any additional coverage As I stated previously, the time frame for completing repairs on the body was estimated to be approximately days in order to perform the repairs professionally and properlyI fail to see how sending the vehicle into the body shop on March 10, instead of March 11, would have expedited this process in any wayIn fact, it would most likely have delayed the process furtherAlso, Mr [redacted] was offered a loaner vehicle to alleviate any inconvenience he experienced which, according to our records, he did not return until march 23, In regards to the tire pressure, it seems that we attempted to make repairs per an agreement as part of the original deal that do not seem to holdIt is my understanding that Mr [redacted] has an appointment for April 25, to leave the vehicle with us in order to send it to the Ford dealer where these issues need to be addressedWe have arranged alternate transportation for Mr [redacted] for the duration of these repairs so as not to disrupt his daily activitiesI hope this helps

To whom it may concern, I am sorry to hear Ms [redacted] continues to experience problems with her vehicle she purchased here at Gary Miller Chrysler Dodge Jeep RamAlthough we have no legal nor moral responsibility to warrant the parts or vehicles we sell as this is a covenant between manufacturer and consumer when applicable we are fully committed to complete customer satisfactionUnfortunately, we have no record of Ms [redacted] ever having any issues regarding her “sky slider” sun roof looked at or diagnosed in our service departmentPlease inform Ms [redacted] that she is free to contact my Body Shop manager, [redacted] at [redacted] *** at her earliest convenience whom I have directed to address her concernsI hope this helpsSincerely,Gary M [redacted] Jr.General ManagerGary Miller Chrysler Dodge Jeep Ram