Gary Nesse's Outdoor World

Both the Service Manager and Office Manager have left several messages on the home and cell phone numbers they provided us withAlso please review the attached emails we sent them trying to resolve this issueWe have gone far and beyond trying to contact them with no callback or response to the emailsAgain we cannot have any type of resolution if they will not respond to our calls and emailsPlease consider closing this complaint satisfiedThank you for the opportunity to address this matter.Office Manager

Spoke with Mr [redacted] on 05/01/and expressed our apologies for the misunderstanding and the way he was treated Mr [redacted] has been a great customer of Cactus Jacks for many years and I hope we can continue our relationship in the futureWe try to have the best customer service possible and will continue training our people to improve on their customer serviceThank You Mr [redacted] for bringing this to our attention so we can continue to improveCactus Jacks auto

TellCamelback Finance Revdex.comNBlack Canyon Hwy Maricopa County Campus Phoenix, AZ EMissouri Avenue, Phoenix, AZ 85014RE: ID [redacted] RE: [redacted] After receiving the complaint letter, I attempted to reach out to our customer regarding her emmissions issuesOn 6/15/@ 5:13pm 6/20/@ 2:13pm and again on 6/21/@ 2:37pm I called the phone number provided in the letter as well as all of the phone numbers on file for herHer Home phone is disconnect and the phone number she provided goes straight to a voicemail box that is not set up I have left voice mail for her at work and also emailed her on three occasions (6/15/@ 5:20pm & 6/19/@ 5:48pm & 6/21/2:36pm) As of 06/21/ [redacted] has not reponded to phone calls or emails regarding her emissions issuesAlthough her vehicle is out of the month or 12,mile power train warranty, we are willing to help her get her vehicle repaired in order to pass emissions if she responds to our multiple attempts to contact herI will continue to reach out to [redacted] to help her resolve this issueIn the meantime we would like you to consider this matter closed at this time us why here

[redacted] purchased a [redacted] on 07/14/When [redacted] Signed the purchase agreement and contract he also signed a salvage title disclosure form which I have attached for your review.We have attempted several times both by email and phone to contact [redacted] regarding the concerns he has with his vehicleWe are more than willing to work with [redacted] and come to a mutual agreementFor any type of resolution we do need him to return our calls or contact us and set up an appointment.Thank you for the opportunity to review this matter, should you have any questions please contact me at ###-###-####

Dear Sir or Madam:Ms [redacted] purchased a Dodge Durango from us in The vehicle was inadvertently picked up by a third party repossession company and immediately returned to herWe have contacted her and offered to repair any damages and also get a state certified emissions certificate for the vehicle.She is scheduled in for repairs the week of 08/17/2015.Thank you for the opportunity to review this matter, should you have any questions please contact me at ###-###-####Office Manager

RE: *** *** ID# ***Attn.: Dispute Resolution ConsultantAfter reviewing Mr*** concern, I tried several times to contact him to advise him that Cactus Jacks Auto / Camelback Finance only reports to ***I pulled a
report and confirmed we have been reporting the status on his account since it was transferred to financeAs far as month/ 12,warranty it covers catastrophic failure to the engine and transmission.Mr*** returned our calls and set an appointment up with service on 07/07/At that time we will address any issues he is havingThank you for the opportunity to respond to this complaintIf there is any further questions please feel free to contact me.*** ***Office Manager

Camelback Finance IncN Black Canyon Hwy Phoenix, Az602-443-01/05/ Revdex.com E Missouri Ave Phoenix, AZ RE: *** *** *** ID# *** Attn.: Dispute Resolution Consultant I spoke to Ms
*** today 05/08/and explained we mailed her overage check from another dealership on 03/30/for $to the address that was provided to us. As of today 05/08/the mail has not delivered Ms*** her checkAs a courtesy we will put a stop payment on that check and reissue her another check within the next hoursWe apologized for any inconvenience that we might have caused ***. We continually strive on providing the best customer service possible and will continue training our staff to improve on their customer service. Thank You Ms*** for bringing this to our attention so we can continue to improve

Cactus Jacks
Auto 06/07/ *** * ***
*** ** *** *** *** *** Revdex.com N 12Th Street Phoenix, AZ 85014 602-264-1721 RE: *** RE: *** * *** Dear Dispute Consultant: I contacted *** *** on 06/06/and apologized for any inconvenienced he experienced on 06/03/when trying to speak to our finance company I explained on Friday 06/03/several phone providers, nationwide were experiencing difficulties with their phone lines and calls were being dropped. Mr*** is a valued customer of Cactus Jacks and we would never intentionally disconnect his call After contacting ***, the issue of him making his payment was resolved and all parties are satisfiedWe would like to close this complaint Thank you for the opportunity to respond to this complaintIf there is any further questions please feel free to contact me Sharon Office Manager

TellCamelback Finance Revdex.comNBlack Canyon Hwy. Maricopa County Campus Phoenix, AZ 85015 EMissouri Avenue, Phoenix, AZ 85014RE: ID ***RE: *** ** ***After receiving the complaint letter, I attempted to reach out to our customer regarding her emmissions issuesOn 6/15/@ 5:13pm 6/20/@ 2:13pm and again on 6/21/@ 2:37pm I called the phone number provided in the letter as well as all of the phone numbers on file for herHer Home phone is disconnect and the phone number she provided goes straight to a voicemail box that is not set up. I have left voice mail for her at work and also emailed her on three occasions (6/15/@ 5:20pm & 6/19/@ 5:48pm & 6/21/2:36pm) As of 06/21/*** has not reponded to phone calls or emails regarding her emissions issuesAlthough her vehicle is out of the month or 12,mile power train warranty, we are willing to help her get her vehicle repaired in order to pass emissions if she responds to our multiple attempts to contact herI will continue to reach out to *** to help her resolve this issueIn the meantime we would like you to consider this matter closed at this time. us why here

RE: *** * *** ID# ***Attn.: Dispute Resolution ConsultantOn July 24, Shannon White purchased a Chrysler SebringShannon set an appointment for August 07, to repair some of the items that were a concern to herOn the day of the appointment Shannon had
to leave before all the repairs were finalized so another appointment was set for August 14,to repair the last two itemsI have been in constant contact with the customerWe apologize for the inconvenience The items were repaired at no charge to the customer Thank you for the opportunity to respond to this complaintIf there is any further questions please feel free to contact me.Office Manager

Both the Service Manager and Office Manager have left several messages on the home and cell phone numbers they provided us withAlso please review the attached emails we sent them trying to resolve this issue. We have gone far and beyond trying to contact them with no callback or response to the emailsAgain we cannot have any type of resolution if they will not respond to our calls and emails. Please consider closing this complaint satisfiedThank you for the opportunity to address this matter.Office Manager

RevDex.com Cactus Jacks Auto Sales n 12th Street *** * *** ** Phoenix, AZ 85014 *** ** *** 01/14/ID# *** RE: *** *** Dear Sir or Madam: *** *** purchased a Chrysler from us in The salesperson had no knowledge of the vehicle ever being in an accident prior to us purchasing the vehicleMr*** account fell two payments delinquent $We tried to contact *** by email, text and calling himHe never responded and his vehicle was submitted to an outside repossession company*** contacted our Office Manager and she advised him of his delinquent amount and repo fees he needed to pay to redeem his vehicleHe did not have all of the funds as a courtesy we agreed to move a payment to the back of his loan so he could afford to pick up his vehicleI feel all parties are satisfied and would like to close this complaintThank you for the opportunity to respond and resolve this complaintSharon M*** Office Manager

*** *** purchased a *** *** on 07/14/When *** Signed the purchase agreement and contract he also signed a salvage title disclosure form which I have attached for your review.We have attempted several times both by email and phone to contact ***
regarding the concerns he has with his vehicleWe are more than willing to work with *** and come to a mutual agreementFor any type of resolution we do need him to return our calls or contact us and set up an appointment.Thank you for the opportunity to review this matter, should you have any questions please contact me at ###-###-####

11/23/ In response to the complaint filed by Ms*** on 11/19/in reference to the Dodge Charger We have been in constant communication with Ms*** in reference to the the issues she is having with her vehicleWe are waiting for *** to forward us receipts so we can
move forward in resolving these issue We will submit our response after all parties have reached an agreementThank you for the opportunity to review this matter, should you have any questions please contact me at ###-###-####11/29/2016Both parties Cactus Jacks Auto, and *** ***, have come to a mutual agreementWe have credited Ms***’s account in the amount of $204.44, the amount she paid to have her vehicle detailed.We would like to close this complaint as satisfied on both parties.Thank you for the opportunity to review this matterShould you have any questions please contact me at ###-###-####

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still feel that when I call to even ask a question without giving them information that the office ladies are still rude
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Claudia K***

Spoke with Mr*** on 05/01/and expressed our apologies for the misunderstanding and the way he was treated. Mr*** has been a great customer of Cactus Jacks for many years and I hope we can continue our relationship in the futureWe try to have the best customer service possible
and will continue training our people to improve on their customer serviceThank You Mr*** for bringing this to our attention so we can continue to improveCactus Jacks auto

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]We have resolved our problems
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
In regards to ID The business and I have resolved all matters satisfactorily and I am pleased with the outcome.
Regards,
*** ***

Please remove this complaint from my experience rating This complaint belongs to the Cactus Jacks on Camelback and I