[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
In regards to ID 11833778 The business and I have resolved all matters satisfactorily and I am pleased with the outcome.
Regards,
[redacted]
Camelback Finance Inc. 5005 N Black Canyon Hwy Phoenix, Az. 85015 602-443-5225 01/05/2017 Revdex.com 1010 E Missouri Ave Phoenix, AZ 85014 RE: [redacted] ID# [redacted] Attn.: Dispute Resolution Consultant I spoke to Ms....
[redacted] today 05/08/2017 and explained we mailed her overage check from another dealership on 03/30/2017 for $515.28 to the address that was provided to us. As of today 05/08/2017 the mail has not delivered Ms. [redacted] her check. As a courtesy we will put a stop payment on that check and reissue her another check within the next 24 hours. We apologized for any inconvenience that we might have caused [redacted]. We continually strive on providing the best customer service possible and will continue training our staff to improve on their customer service. Thank You Ms. [redacted] for bringing this to our attention so we can continue to improve.
Spoke with Mr. [redacted] on 05/01/2017 and expressed our apologies for the misunderstanding and the way he was treated. Mr. [redacted] has been a great customer of Cactus Jacks for many years and I hope we can continue our relationship in the future. We try to have the best customer service possible...
and will continue training our people to improve on their customer service. Thank You Mr. [redacted] for bringing this to our attention so we can continue to improve. Cactus Jacks auto
Bureau ...⇄ Cactus Jacks Auto Sales 4428 n 12th Street ...⇄ [redacted] [redacted] Phoenix, AZ 85014 �...⇄ [redacted] 01/14/2016 ID# [redacted] RE: [redacted] Dear Sir or Madam: [redacted] purchased a 2005 Chrysler 300 from us in 2015. The salesperson had no knowledge of the vehicle ever being in an accident prior to us purchasing the vehicle.. Mr. [redacted] account fell two payments delinquent $435.00. We tried to contact [redacted] by email, text and calling him. He never responded and his vehicle was submitted to an outside repossession company. [redacted] contacted our Office Manager and she advised him of his delinquent amount and repo fees he needed to pay to redeem his vehicle. He did not have all of the funds as a courtesy we agreed to move a payment to the back of his loan so he could afford to pick up his vehicle. I feel all parties are satisfied and would like to close this complaint. Thank you for the opportunity to respond and resolve this complaint. Sharon M[redacted] Office Manager
Dear Sir or Madam:Ms. [redacted] purchased a 2006 Dodge Durango from us in 2013. The vehicle was inadvertently picked up by a third party repossession company and immediately returned to her. We have contacted her and offered to repair any damages and also get a state certified emissions...
certificate for the vehicle.She is scheduled in for repairs the week of 08/17/2015.Thank you for the opportunity to review this matter, should you have any questions please contact me at ###-###-####Office Manager
11/23/2016 In response to the complaint filed by Ms. [redacted] on 11/19/2016 in reference to the 2008 Dodge Charger We have been in constant communication with Ms. [redacted] in reference to the the issues she is having with her vehicle. We are waiting for [redacted] to forward us receipts so we can...
move forward in resolving these issue We will submit our response after all parties have reached an agreement. Thank you for the opportunity to review this matter, should you have any questions please contact me at ###-###-####11/29/2016Both parties Cactus Jacks Auto, and [redacted], have come to a mutual agreement. We have credited Ms. [redacted]’s account in the amount of $204.44, the amount she paid to have her vehicle detailed.We would like to close this complaint as satisfied on both parties.Thank you for the opportunity to review this matter. Should you have any questions please contact me at ###-###-####
Cactus Jacks Auto Dealership 2440 W Camelback RD Phoenix, AZ 85015...
...⇄ 03/28/2016 ...⇄ Location Complaint filed: Phoenix Revdex.com ...⇄ 4428 N 12th Street Phoenix, AZ 85014 RE: 11249090 [redacted] Dear Dispute Consultant: We contacted Mr. [redacted] on 03/23/2016 to discuss the issues he was having with the 2008 Jeep Compass he purchased from Cactus Jacks Auto on 02/20/2016. [redacted] brought the vehicle into our service department because of a brake issue on 03/21/2016. Our service department went over the vehicle and found nothing major wrong. He then proceeded to take the vehicle to Bill Luke Dodge to get a diagnostic test and they only found a dirty air filter and a leaking strut. As a courtesy we agreed to fix the strut and air filter but Mr. [redacted] declined the offer stating he was not comfortable in the vehicle. To preserve goodwill with our customer we agreed to return the Jeep Compass and offered him another vehicle. Mr. [redacted] came into our dealership on 03/26/2016 and decided to trade for a 2012 Ford Fusion They thoroughly inspected the vehicle and found no issues before leaving the lot. All parties involved seem to be satisfied and [redacted] said he was contacting the Revdex.com to advise them his complaint has been resolved. We would like to thank you for the opportunity to respond to [redacted] concerns. If you need any other information please contact our corporate office. Corporate ###-###-####
[redacted] purchased a 2011 [redacted] on 07/14/2014 When [redacted] Signed the purchase agreement and contract he also signed a salvage title disclosure form which I have attached for your review.We have attempted several times both by email and phone to contact [redacted]...
regarding the concerns he has with his vehicle. We are more than willing to work with [redacted] and come to a mutual agreement. For any type of resolution we do need him to return our calls or contact us and set up an appointment.Thank you for the opportunity to review this matter, should you have any questions please contact me at ###-###-####
TellCamelback Finance �...⇄ Revdex.com5005 N. Black Canyon Hwy. ...⇄ Maricopa County Campus Phoenix, AZ 85015 �...⇄ 1010 E. Missouri Avenue, ...⇄ Phoenix, AZ 85014RE: ID [redacted]RE: [redacted]After receiving the complaint letter, I attempted to reach out to our customer regarding her emmissions issues. On 6/15/2017 @ 5:13pm 6/20/2017 @ 2:13pm and again on 6/21/2017 @ 2:37pm I called the phone number provided in the letter as well as all of the phone numbers on file for her. Her Home phone is disconnect and the phone number she provided goes straight to a voicemail box that is not set up. I have left voice mail for her at work and also emailed her on three occasions (6/15/2017 @ 5:20pm & 6/19/2017 @ 5:48pm & 6/21/2017 2:36pm) . As of 06/21/2017 [redacted] has not reponded to phone calls or emails regarding her emissions issues. Although her vehicle is out of the 12 month or 12,000 mile power train warranty, we are willing to help her get her vehicle repaired in order to pass emissions if she responds to our multiple attempts to contact her. I will continue to reach out to [redacted] to help her resolve this issue. In the meantime we would like you to consider this matter closed at this time. us why here...
Both the Service Manager and Office Manager have left several messages on the home and cell phone numbers they provided us with. Also please review the attached emails we sent them trying to resolve this issue. We have gone far and beyond trying to contact them with no callback or response to the emails. Again we cannot have any type of resolution if they will not respond to our calls and emails. Please consider closing this complaint satisfied. Thank you for the opportunity to address this matter.Office Manager
We contacted Mr. [redacted] immediately and took him out of the Dodge Stratus he purchased on 07/25/2015 and was put into a Hyundai Sonata on 07/29/15. All parties are satisfied and in agreement. Thank you for the opportunity to respond to this complaint. If there is any...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
In regards to ID 11833778 The business and I have resolved all matters satisfactorily and I am pleased with the outcome.
Regards,
[redacted]
Camelback Finance Inc. 5005 N Black Canyon Hwy Phoenix, Az. 85015 602-443-5225 01/05/2017 Revdex.com 1010 E Missouri Ave Phoenix, AZ 85014 RE: [redacted] ID# [redacted] Attn.: Dispute Resolution Consultant I spoke to Ms....
[redacted] today 05/08/2017 and explained we mailed her overage check from another dealership on 03/30/2017 for $515.28 to the address that was provided to us. As of today 05/08/2017 the mail has not delivered Ms. [redacted] her check. As a courtesy we will put a stop payment on that check and reissue her another check within the next 24 hours. We apologized for any inconvenience that we might have caused [redacted]. We continually strive on providing the best customer service possible and will continue training our staff to improve on their customer service. Thank You Ms. [redacted] for bringing this to our attention so we can continue to improve.
Please remove this complaint from my experience rating. This complaint belongs to the Cactus Jacks on Camelback and I 17
Spoke with Mr. [redacted] on 05/01/2017 and expressed our apologies for the misunderstanding and the way he was treated. Mr. [redacted] has been a great customer of Cactus Jacks for many years and I hope we can continue our relationship in the future. We try to have the best customer service possible...
and will continue training our people to improve on their customer service. Thank You Mr. [redacted] for bringing this to our attention so we can continue to improve. Cactus Jacks auto
Better Business...
Bureau ...⇄ Cactus Jacks Auto Sales 4428 n 12th Street ...⇄ [redacted] [redacted] Phoenix, AZ 85014 �...⇄ [redacted] 01/14/2016 ID# [redacted] RE: [redacted] Dear Sir or Madam: [redacted] purchased a 2005 Chrysler 300 from us in 2015. The salesperson had no knowledge of the vehicle ever being in an accident prior to us purchasing the vehicle.. Mr. [redacted] account fell two payments delinquent $435.00. We tried to contact [redacted] by email, text and calling him. He never responded and his vehicle was submitted to an outside repossession company. [redacted] contacted our Office Manager and she advised him of his delinquent amount and repo fees he needed to pay to redeem his vehicle. He did not have all of the funds as a courtesy we agreed to move a payment to the back of his loan so he could afford to pick up his vehicle. I feel all parties are satisfied and would like to close this complaint. Thank you for the opportunity to respond and resolve this complaint. Sharon M[redacted] Office Manager
Dear Sir or Madam:Ms. [redacted] purchased a 2006 Dodge Durango from us in 2013. The vehicle was inadvertently picked up by a third party repossession company and immediately returned to her. We have contacted her and offered to repair any damages and also get a state certified emissions...
certificate for the vehicle.She is scheduled in for repairs the week of 08/17/2015.Thank you for the opportunity to review this matter, should you have any questions please contact me at ###-###-####Office Manager
See attachment
11/23/2016 In response to the complaint filed by Ms. [redacted] on 11/19/2016 in reference to the 2008 Dodge Charger We have been in constant communication with Ms. [redacted] in reference to the the issues she is having with her vehicle. We are waiting for [redacted] to forward us receipts so we can...
move forward in resolving these issue We will submit our response after all parties have reached an agreement. Thank you for the opportunity to review this matter, should you have any questions please contact me at ###-###-####11/29/2016Both parties Cactus Jacks Auto, and [redacted], have come to a mutual agreement. We have credited Ms. [redacted]’s account in the amount of $204.44, the amount she paid to have her vehicle detailed.We would like to close this complaint as satisfied on both parties.Thank you for the opportunity to review this matter. Should you have any questions please contact me at ###-###-####
Cactus Jacks Auto Dealership 2440 W Camelback RD Phoenix, AZ 85015...
...⇄ 03/28/2016 ...⇄ Location Complaint filed: Phoenix Revdex.com ...⇄ 4428 N 12th Street Phoenix, AZ 85014 RE: 11249090 [redacted] Dear Dispute Consultant: We contacted Mr. [redacted] on 03/23/2016 to discuss the issues he was having with the 2008 Jeep Compass he purchased from Cactus Jacks Auto on 02/20/2016. [redacted] brought the vehicle into our service department because of a brake issue on 03/21/2016. Our service department went over the vehicle and found nothing major wrong. He then proceeded to take the vehicle to Bill Luke Dodge to get a diagnostic test and they only found a dirty air filter and a leaking strut. As a courtesy we agreed to fix the strut and air filter but Mr. [redacted] declined the offer stating he was not comfortable in the vehicle. To preserve goodwill with our customer we agreed to return the Jeep Compass and offered him another vehicle. Mr. [redacted] came into our dealership on 03/26/2016 and decided to trade for a 2012 Ford Fusion They thoroughly inspected the vehicle and found no issues before leaving the lot. All parties involved seem to be satisfied and [redacted] said he was contacting the Revdex.com to advise them his complaint has been resolved. We would like to thank you for the opportunity to respond to [redacted] concerns. If you need any other information please contact our corporate office. Corporate ###-###-####
[redacted] purchased a 2011 [redacted] on 07/14/2014 When [redacted] Signed the purchase agreement and contract he also signed a salvage title disclosure form which I have attached for your review.We have attempted several times both by email and phone to contact [redacted]...
regarding the concerns he has with his vehicle. We are more than willing to work with [redacted] and come to a mutual agreement. For any type of resolution we do need him to return our calls or contact us and set up an appointment.Thank you for the opportunity to review this matter, should you have any questions please contact me at ###-###-####
TellCamelback Finance �...⇄ Revdex.com5005 N. Black Canyon Hwy. ...⇄ Maricopa County Campus Phoenix, AZ 85015 �...⇄ 1010 E. Missouri Avenue, ...⇄ Phoenix, AZ 85014RE: ID [redacted]RE: [redacted]After receiving the complaint letter, I attempted to reach out to our customer regarding her emmissions issues. On 6/15/2017 @ 5:13pm 6/20/2017 @ 2:13pm and again on 6/21/2017 @ 2:37pm I called the phone number provided in the letter as well as all of the phone numbers on file for her. Her Home phone is disconnect and the phone number she provided goes straight to a voicemail box that is not set up. I have left voice mail for her at work and also emailed her on three occasions (6/15/2017 @ 5:20pm & 6/19/2017 @ 5:48pm & 6/21/2017 2:36pm) . As of 06/21/2017 [redacted] has not reponded to phone calls or emails regarding her emissions issues. Although her vehicle is out of the 12 month or 12,000 mile power train warranty, we are willing to help her get her vehicle repaired in order to pass emissions if she responds to our multiple attempts to contact her. I will continue to reach out to [redacted] to help her resolve this issue. In the meantime we would like you to consider this matter closed at this time. us why here...
faxed response 12/29/2016
Both the Service Manager and Office Manager have left several messages on the home and cell phone numbers they provided us with. Also please review the attached emails we sent them trying to resolve this issue. We have gone far and beyond trying to contact them with no callback or response to the emails. Again we cannot have any type of resolution if they will not respond to our calls and emails. Please consider closing this complaint satisfied. Thank you for the opportunity to address this matter.Office Manager
We contacted Mr. [redacted] immediately and took him out of the Dodge Stratus he purchased on 07/25/2015 and was put into a Hyundai Sonata on 07/29/15. All parties are satisfied and in agreement. Thank you for the opportunity to respond to this complaint. If there is any...
further questions please feel free to contact me.