Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The merchant is, unfortunately, not being completely honestI did NOT receive the autographed itemsNor did anyone at my address receive the itemsI opened the package I received from this merchant personally and there were no autographed items in it at the time it reached meI immediately notified the merchant of this issue and they did nothing about itI have since learned that was due, in part, to the fact that they didn't insure the package they sent to me for some bizarre reasonAt that point I asked them to refund my money for the items I never received and returned back to them the one item I didThey accepted that return and refunded my money for the one item returnedThey then refused to refund my money for the items not receivedThey keep citing to their return policy that doesn't allow you to return a signed itemThat doesn't apply to this situation AT ALL! The merchant also states in their response that I have ultimately received a full refund through filing a chargeback with my credit cardAgain, a very misleading response because they are fighting the chargeback trying to prevent me from getting that refund through that processThat chargeback has not been finally settled to my knowledgeIf the merchant would like to respond back to this complaint with a specific statement that they have no intention of fighting the chargeback any further and they fully agree and consent to the chargeback being decided in my favor, and that they have or will be immediately notifying my credit card company of that position, then I would accept that response as resolving this complaintBased on the impression this merchant attempted to provide to you, the Revdex.com, to close this complaint, I presume if they were being truthful then they will have no problem at all providing such a statementOtherwise, they just need to issue me a full refund and I will then close the chargeback in their favor after receiving a full refundThose are the only acceptable responses from this merchant at this pointThank you Regards, R [redacted] J [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The merchant is, unfortunately, not being completely honestI did NOT receive the autographed itemsNor did anyone at my address receive the itemsI opened the package I received from this merchant personally and there were no autographed items in it at the time it reached meI immediately notified the merchant of this issue and they did nothing about itI have since learned that was due, in part, to the fact that they didn't insure the package they sent to me for some bizarre reasonAt that point I asked them to refund my money for the items I never received and returned back to them the one item I didThey accepted that return and refunded my money for the one item returnedThey then refused to refund my money for the items not receivedThey keep citing to their return policy that doesn't allow you to return a signed itemThat doesn't apply to this situation AT ALL! The merchant also states in their response that I have ultimately received a full refund through filing a chargeback with my credit cardAgain, a very misleading response because they are fighting the chargeback trying to prevent me from getting that refund through that processThat chargeback has not been finally settled to my knowledgeIf the merchant would like to respond back to this complaint with a specific statement that they have no intention of fighting the chargeback any further and they fully agree and consent to the chargeback being decided in my favor, and that they have or will be immediately notifying my credit card company of that position, then I would accept that response as resolving this complaintBased on the impression this merchant attempted to provide to you, the Revdex.com, to close this complaint, I presume if they were being truthful then they will have no problem at all providing such a statementOtherwise, they just need to issue me a full refund and I will then close the chargeback in their favor after receiving a full refundThose are the only acceptable responses from this merchant at this pointThank you Regards, R [redacted] J [redacted]