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Gary Pools Inc

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Gary Pools Inc Reviews (6)

Complaint: ***
I am rejecting this response because:The property in question was sold to *** and *** *** on Feb20, 1991. The City of Austin has indicated to me that the Building Permit was issued to Gary Pools. Yes, the electrical contractor must close out their electrical permit, but it was the final Building Permit that was not closed out, the one issued to Gary Pools. I have contacted Keller Williams Austin Southwest Market Center and they have indicated that the closing out of permits is the responsibility the company that opened them, in this case Gary PoolsIn the current Seller's Disclosure, Buyers are to be notified of any permits that may still be open, but this might not have been the case in 1991.I understand that Gary Pools states that all of the pools they build are properly grounded and that lawn equipment could interfere with the wireI don't doubt thatI worked for the YMCA in the field of aquatics for years and I know what I'm talking about. All this could have been resolved if they had at the very least made a visual inspection of my property and provided the proof that I requested. Had they even bothered to see the configuration of my yard and the positioning of the pool equipment they would have seen that there was no way lawn equipment could have caused a problem. As a pool company are equipped to have made any repairs and upgrades that were necessary and I would have been willing to work with them and pay my fair share. They chose to accuse the City of Austin of "creating a fuss" with their regulations and absolutely blow me off, wiping their hands free of their responsibility and not even bothering to get their facts straight.This has been a huge emotional and financial burden for me and although I have finally gotten this Building Permit closed out I still have to repair the damage done to my patio and yardThey made the initial mistake many years ago of not bothering to close out the Building Permit, a simple actTo dismiss any and all current claims as to their responsibility due to their negligence in the past is unacceptable
Regards,
*** *** ***

To accommodate Mrs. [redacted]' schedule, this work is scheduled for March 19, 2015 - weather permitting.

Relative to your complaint #[redacted] we respond as follows:In June of 1988, we constructed this swimming pool for Mr. & Mrs. [redacted].  Mrs. [redacted] was never a customer of ours.  We have had no complaints from this original owner and we are not certain when, and...

under what circumstances, Mrs. [redacted] came into possession of the property.  We have done no business with Mrs. [redacted] and have not extended or implied any warranties whatsoever.  In reviewing our files, I note that several months ago Mrs. [redacted] contacted us directly regarding these two matters:  1) The swimming pool grounding loop that grounds the pool could not be located; and 2) The swimming pool permit had not been closed out.  As a courtesy, we were endeavoring to answer some of her questions regarding the pool that she apparently now owns.1.  We have built several hundred pools in the Austin area.  We have constructed all of our pools with the required electrical grounding loop which connects the pool reinforcing to the pool mechanical equipment.  We have not received one complaint regarding the absence of the grounding loop, except in this instance.  The grounding loop consists of a #8 copper wire that comes out of the pool structural shell and runs underground over to the pool equipment area where it is then exposed and connected to the various mechanical components.  It is possible for someone trimming the yard or cutting the vegetation in this area to actually dislodge or remove the grounding wire over which we have no control.  Since it is a buried wire, once removed, it would be very difficult to determine its original underground location.   It was a standard part of the swimming pool construction and was required to pass the final inspection.2.  We understand that it was the electrical subcontractor who wired the pool and who failed to close out his permit.  He was certified by the City of Austin to be an approved electrical contractor and the City of Austin issued the permit to him and, to the best of our knowledge, he had closed it out when the pool was completed 27 years ago.  I don’t believe his business exists at this time, so it is difficult to verify their activities in this regard.

We had our Service Manager[redacted], meet with Mrs. [redacted] and look at her pool.  Indeed the pool plaster did seem to have some type of calcium deposit on it which made it look a...

little bit different.  We offered and agreed to drain it and have it acid washed, without charge, to bring the appearance back to normal.  This work was done on March 19, 2015.  Afterwards we contacted Mrs. [redacted] – she thanked us and said the pool looked much better and asked us to get the pool restarted and back into operation, which we did.  At this time, we feel we are finished handling this customer’s concern.  Thanks for your assistance!  [redacted]

This is in response to Complaint #[redacted].  As indicated in the customer’s response, paragraph #1, Keller Williams Austin Southwest Center Market Center stated that “In the current Seller’s Disclosure, Buyers are to be notified of any permits that may still be open, but this might not have been the case in 1991.”  It is not my responsibility to solve why the seller’s disclosure statement was not properly used at the time that this customer purchased the residence.  Had their title company made sufficient inquiries, this difficulty perhaps could have been uncovered and corrected at that time.  We were not involved in this transaction whatsoever and have no responsibility related thereto.And, again, we can have no responsibility for the security of an exposed copper grounding wire over the 27 year period since it was installed.

Complaint: [redacted]
I am rejecting this response because it is so completely rude and the facts are inaccurate but it looks like I will have to accept the inevitable that bullies always get their way.  For the record, the permit sticks with the property, not any individual. Second, it was not the plumbing permit or the electrical permit in question - Those had all passed.  It was the final building permit, the permit issued to Gary Pools.  I'm out $6,000, money that I cannot afford.  I was not looking for a payout, I was looking for a modicum of courtesy and perhaps some assistance with the work that needed to be done, since I thought that was the business Gary Pools was in. You were irresponsible when the construction of the pool was completed - Doesn't matter how many years ago that was. At the very least acknowledge that fact. I'm not surprised with any of your responses to this complaint since that's the reputation Gary Pools has. And, if you're interested in building any YMCA pools in the future in either San Antonio or Austin, all I can say is good luck with that.So there you go - The bully wins.  Good way to run a business. I'm backing out - I can't afford to waste any more effort on this process.
Regards,
[redacted]

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