Relative to your complaint # [redacted] we respond as follows:In June of 1988, we constructed this swimming pool for Mr& Mrs [redacted] Mrs [redacted] was never a customer of ours We have had no complaints from this original owner and we are not certain when, and under what circumstances, Mrs [redacted] came into possession of the property We have done no business with Mrs [redacted] and have not extended or implied any warranties whatsoever In reviewing our files, I note that several months ago Mrs [redacted] contacted us directly regarding these two matters: 1) The swimming pool grounding loop that grounds the pool could not be located; and 2) The swimming pool permit had not been closed out As a courtesy, we were endeavoring to answer some of her questions regarding the pool that she apparently now owns We have built several hundred pools in the Austin area We have constructed all of our pools with the required electrical grounding loop which connects the pool reinforcing to the pool mechanical equipment We have not received one complaint regarding the absence of the grounding loop, except in this instance The grounding loop consists of a #copper wire that comes out of the pool structural shell and runs underground over to the pool equipment area where it is then exposed and connected to the various mechanical components It is possible for someone trimming the yard or cutting the vegetation in this area to actually dislodge or remove the grounding wire over which we have no control Since it is a buried wire, once removed, it would be very difficult to determine its original underground location It was a standard part of the swimming pool construction and was required to pass the final inspection We understand that it was the electrical subcontractor who wired the pool and who failed to close out his permit He was certified by the City of Austin to be an approved electrical contractor and the City of Austin issued the permit to him and, to the best of our knowledge, he had closed it out when the pool was completed years ago I don’t believe his business exists at this time, so it is difficult to verify their activities in this regard
This is in response to Complaint # [redacted] As indicated in the customer’s response, paragraph #1, Keller Williams Austin Southwest Center Market Center stated that “In the current Seller’s Disclosure, Buyers are to be notified of any permits that may still be open, but this might not have been the case in 1991.” It is not my responsibility to solve why the seller’s disclosure statement was not properly used at the time that this customer purchased the residence Had their title company made sufficient inquiries, this difficulty perhaps could have been uncovered and corrected at that time We were not involved in this transaction whatsoever and have no responsibility related thereto.And, again, we can have no responsibility for the security of an exposed copper grounding wire over the year period since it was installed
Relative to your complaint # [redacted] we respond as follows:In June of 1988, we constructed this swimming pool for Mr& Mrs [redacted] Mrs [redacted] was never a customer of ours We have had no complaints from this original owner and we are not certain when, and under what circumstances, Mrs [redacted] came into possession of the property We have done no business with Mrs [redacted] and have not extended or implied any warranties whatsoever In reviewing our files, I note that several months ago Mrs [redacted] contacted us directly regarding these two matters: 1) The swimming pool grounding loop that grounds the pool could not be located; and 2) The swimming pool permit had not been closed out As a courtesy, we were endeavoring to answer some of her questions regarding the pool that she apparently now owns We have built several hundred pools in the Austin area We have constructed all of our pools with the required electrical grounding loop which connects the pool reinforcing to the pool mechanical equipment We have not received one complaint regarding the absence of the grounding loop, except in this instance The grounding loop consists of a #copper wire that comes out of the pool structural shell and runs underground over to the pool equipment area where it is then exposed and connected to the various mechanical components It is possible for someone trimming the yard or cutting the vegetation in this area to actually dislodge or remove the grounding wire over which we have no control Since it is a buried wire, once removed, it would be very difficult to determine its original underground location It was a standard part of the swimming pool construction and was required to pass the final inspection We understand that it was the electrical subcontractor who wired the pool and who failed to close out his permit He was certified by the City of Austin to be an approved electrical contractor and the City of Austin issued the permit to him and, to the best of our knowledge, he had closed it out when the pool was completed years ago I don’t believe his business exists at this time, so it is difficult to verify their activities in this regard
To accommodate Mrs [redacted] ' schedule, this work is scheduled for March 19, - weather permitting
This is in response to Complaint # [redacted] As indicated in the customer’s response, paragraph #1, Keller Williams Austin Southwest Center Market Center stated that “In the current Seller’s Disclosure, Buyers are to be notified of any permits that may still be open, but this might not have been the case in 1991.” It is not my responsibility to solve why the seller’s disclosure statement was not properly used at the time that this customer purchased the residence Had their title company made sufficient inquiries, this difficulty perhaps could have been uncovered and corrected at that time We were not involved in this transaction whatsoever and have no responsibility related thereto.And, again, we can have no responsibility for the security of an exposed copper grounding wire over the year period since it was installed