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Gary's Floors, Inc.

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Gary's Floors, Inc. Reviews (1)

We did a job for Mr*** in and he had no problems with our crew or the work we had doneMr*** had a health issue after we had completed three of the four rooms we had contracted to doTwo years later Mr *** came in our shop and said he was ready to finish the final
room and specifically asked for two of the installers who had worked on the previous floorsWe set an installation date and the two requested installers started the installationMr*** watched every board being put down, constantly questioned why our installers were doing things a certain wayHe interfered with the progress of the floor at every turnMy installers worked with him to accommodate his wishes until the third day of what should of been the last day of the install. My installers called me to come talk with him about letting them finish their jobI inspected the job with it being approximately one third complete and found everything to be more then satisfactoryIn fact the install was the best I've seen in yearsMr*** was complaining about angles not being perfect, minor cracks between the boardsI explained the installation was exactly the same as the other rooms and that there was not anything wrong with the installationAt that point we agreed on a method of installation to finish the work and that he had to let the crew do their jobAs my crew was finishing Mr *** wanted some extra things doneMy crew told him no problem but they had wet grout in a bucket and had to finish grouting before it went badHe complained of the new grout color, which he picked, was a different color then the year old grout in the existing floorOne of my guys had chipped a tile taking one out so he sent them home and called the shop and asked that they not come backHe wanted someone to come out and look at what he was talking about and we agreedWe had a previous meeting with our accountant and staff on the same day so we called and cancelled the appointmentTwo days later I receive an email that he ad filed this complaintMr*** is the most unrealistic customer I have ever worked forHe specifically asked for the installers we providedThey took their time and did a fantastic jobThe work that has been done is immaculate, floors leveled perfect, borders plate jointed into the field floor for added stability, corners tightIt is unbelievable that we have to deal with someone so unrealisticHe has not paid anything for the new work doneWe will make an appointment to view the floor and decide what action t take at that time
Sincerely,
*** ***

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