Gary's Olympia Auto Service

In response to complaint # [redacted] receivedMy name is Gary R., ownerof Gary's Olympia Auto Service IncI apologize for the delay in answering thisPAGE 01/03complaintI have been out of town and just seen it when I got backShe wasdealing with my assistant TyI haven't had a chance to talk with Ty as he is offwork due to a death in his immediate familyI will need to get both sides of thematterI don't know what was discussed between Ty and Ms [redacted] prior to hervehicle coming into our shopI know after the vehicle was towed in, the batterywas dead and with a jump it cranked over but wouldn't startAfter checking itout it had a bad fuel pump relayAfter replacing the relay the vehicle started andranAccording to the repair order description of the problem (see attachedR0#76899) that is what we repairedThe charge was $not $200.00as faras the treatment Ms [redacted] said she received from Ty, she has my sincereapologyThat is not how we treat customers at Gary's Olympia Auto ServiceI willdiscuss this matter with Ty on his return and deal with it accordinglyI am sorryfor any misunderstanding between Ty and Ms [redacted] As therepair order statesit was towed in because the battery was dead and when it cranked it wouldn'tstartThe correct repair was replacing bad fuel pump relayMy guess is that thesmoking was possibly caused by a faulty vacuum modulator the on transmission Nothing we did could have caused a problem with the modulatorFor the stressshe experienced while she was here I can only say I'm sorryThat's not how weoperate here and I will address that with my employees.Please call me at [redacted] if you have any further questions.Sincerely,Gary R

To Whom it May Concern:In response to the complaint # [redacted] on 8-24- [redacted] came intoour shop with her Ford Escort for some workWe let her charge the workand make paymentsShe never made a paymentOn 5-14-she filedbankruptcyThis just shows a pattern of how she operates On 9-10-shebought her Pontiac Grand Prix in for some workOne of the repairs werereplacement of front brake rotors(R0#72518) at that time it was noted theparking brake didn't work and needed rear calipers to fix the problemOn 7-3-14she came in for a brake shimmy which we recommended rear brake rotors(R0#75423)On 10-10-she came in for rear brake rotors, pads and calipers (which repaired the parking brake R0#74953) On 11-4-she came in for brakepulsation R0#On inspection we found the right front rotor was blue fromoverheating because the caliper was hanging up holding the brake onWereplaced the front calipers ,pads and rotorsEven though the rotors were past theone year warranty offered by the manufacturer and warpage caused by heat from stuck caliperWe were able to warranty the rotorsThe calipers and pads werenever replaced by us before this visitMs [redacted] never called or came incomplaining of a problem with her brakesAfter 4-months of not making apaymentI starting calling herI left numerous messages for her to call meShenever answered her phone or returned my callsShe finally called back on aSunday morning and left a garbled message no one could understand(I still haveit on my answering machine.) I called her and left another message explainingthat I received her message, but I couldn't understand a word she said and toplease call meTo this date she has never calledThe last message I left was if shedidn't call me I was going to turn her account over to a collection agencyThis iswhen she filed a complaint with the Revdex.comI question the repairs she claims to havedone to her brakes and if she had a problem, why didn't she bring it to ourattention? If she did have repairs to her brake by another shop, I would like to seea copy of the repairs performedOur labor is guaranteed for days and ourparts are guaranteed for one year by the manufacturerWe stand behindeverything we doWith the proper documentation from her, I would be willing toreview her claimAs of now I will still be perusing payment through a collectionagencyThe balance she owes is $ Sincerely, [redacted] President

To Whom it May Concern:In response to the complaint #*** on 8-24-*** *** came intoour shop with her Ford Escort for some workWe let her charge the workand make paymentsShe never made a paymentOn 5-14-she filedbankruptcyThis just shows a pattern of how she operates
On 9-10-shebought her Pontiac Grand Prix in for some workOne of the repairs werereplacement of front brake rotors(R0#72518) at that time it was noted theparking brake didn't work and needed rear calipers to fix the problemOn 7-3-14she came in for a brake shimmy which we recommended rear brake rotors(R0#75423)On 10-10-she came in for rear brake rotors, pads and calipers (which repaired the parking brake R0#74953) On 11-4-she came in for brakepulsation R0#On inspection we found the right front rotor was blue fromoverheating because the caliper was hanging up holding the brake onWereplaced the front calipers ,pads and rotorsEven though the rotors were past theone year warranty offered by the manufacturer and warpage caused by heat from
stuck caliperWe were able to warranty the rotorsThe calipers and pads werenever replaced by us before this visitMs *** never called or came incomplaining of a problem with her brakesAfter 4-months of not making apaymentI starting calling herI left numerous messages for her to call meShenever answered her phone or returned my callsShe finally called back on aSunday morning and left a garbled message no one could understand(I still haveit on my answering machine.) I called her and left another message explainingthat I received her message, but I couldn't understand a word she said and toplease call meTo this date she has never calledThe last message I left was if shedidn't call me I was going to turn her account over to a collection agencyThis iswhen she filed a complaint with the Revdex.comI question the repairs she claims to havedone to her brakes and if she had a problem, why didn't she bring it to ourattention? If she did have repairs to her brake by another shop, I would like to seea copy of the repairs performedOur labor is guaranteed for days and ourparts are guaranteed for one year by the manufacturerWe stand behindeverything we doWith the proper documentation from her, I would be willing toreview her claimAs of now I will still be perusing payment through a collectionagencyThe balance she owes is $
Sincerely,
*** ** ***
President

To Whom it May Concern:The two previous brake repairs to Ms*** vehicle were completely unrelated to therear brake repairs on 10/10/We replaced the rear calipers, pads and rotors on 10/10/14and allowed her to make payment on the workShe never made a payment in six months.She never called or made an effort to contact usOnly after I started calling her about herpast due account, did she make an attempt to contact usShe left me a message which wastotally inaudibleI couldn't make out anything she saidI called several times after that andI've yet to hear from herOn she took her vehicle into *** *** becauseher Left-Front brake stuck and got hotApparently the caliper failedThe rest of the brakes onthe rear of the vehicle were okThey were only months old*** *** chose toreplace everything on the rearAll the parts we install carry a minimum of year warrantyIfshe would have bought her vehicle back to us or even called us, we could have repaired itunder the manufacturer's warrantyI presume she didn't because she never made a paymentin the previous monthsYou will notice there are there are (2) other repairs on R0#74953besides the brake repairsShe hasn't made any attempt to pay any of itThis is the reason Iturned her account over to a collection agency.In order for me to honor any warranty on these brake repair, I would need the defective partsto submit a claim to the supplierI wasn't made aware of any problem or given theopportunity to correct her brake Issue
Sincerely,
Gary R***

Complaint: ***I am rejecting this response because:MrR*** continues to fail to take responsibility for his shoddy repairsI did not return my vehicle to his shop not because of any account balance but rather his shop failed to fix the car and I repeatedly had to take my car inFirst the front brakes then the rear, repeatI did not trust Gary's to make appropriate repairsFurther, although the parts were under warranty, I would have been charged for additional laborMrR*** requested proof of the repairsNow that he has said proof he still continues to fail to acknowledge his shop's poor repairsInstead he now claims he needs to see the defective parts repaired by a very reputable shop several months later My position is that Gary's made poor repairs that had to be fixed by another shopWith additional excuses by MrR*** it is clear he will not take responsibility for his shop's repairs, or lack thereof no matter how much proof of new repairs are provided
Sincerely,*** ***

In response to complaint #*** receivedMy name is Gary R., ownerof Gary's Olympia Auto Service IncI apologize for the delay in answering thisPAGE 01/03complaintI have been out of town and just seen it when I got backShe wasdealing with my assistant TyI haven't had a chance to talk with
Ty as he is offwork due to a death in his immediate familyI will need to get both sides of thematterI don't know what was discussed between Ty and Ms *** prior to hervehicle coming into our shopI know after the vehicle was towed in, the batterywas dead and with a jump it cranked over but wouldn't startAfter checking itout it had a bad fuel pump relayAfter replacing the relay the vehicle started andranAccording to the repair order description of the problem (see attachedR0#76899) that is what we repairedThe charge was $not $200.00as faras the treatment Ms *** said she received from Ty, she has my sincereapologyThat is not how we treat customers at Gary's Olympia Auto ServiceI willdiscuss this matter with Ty on his return and deal with it accordinglyI am sorryfor any misunderstanding between Ty and Ms ***As therepair order statesit was towed in because the battery was dead and when it cranked it wouldn'tstartThe correct repair was replacing bad fuel pump relayMy guess is that thesmoking was possibly caused by a faulty vacuum modulator the on transmission
Nothing we did could have caused a problem with the modulatorFor the stressshe experienced while she was here I can only say I'm sorryThat's not how weoperate here and I will address that with my employees.Please call me at *** if you have any further questions.Sincerely,Gary R

Please consider this my reb***al to the response provided by Gary's Olympia Auto Service in the abovereferencedRevdex.com case ID #***Further, enclosed is documentation of the repairs I was required topay for to correct what Gary's Olympia Auto Service claimed to have repaired.Gary's Olympia Auto Service conducted repairs on my brakes on at least three separate occasions fromSeptember 2013, through November Despite these "repairs", on April 27, 2015, I had to take myvehicle into *** *** for additional brake repairs on what Gary's Olympia Auto Serviceallegedly fixed on October 10, 2014, less than six (6) months prior.Gary's indicated all of the repairs they performed were either repaired correctly or repaired outside ofthe warranty dateThe warranty date owner Gary R*** is speaking about was one month past a year'sdate for parts, on one particular occasionOn that particular occasion, Ty (head technician at Gary'sOlympia Auto Service) indicated he was able to get the manufacturer to warrant the parts; however,Gary's Olympia Auto Service charged me labor for something they recently "repaired"In fact, myvehicle had to go into Gary's Olympia Auto Service on at least three consecutive occasions to have mybrakes "repaired"The following are the dates and service allegedly performed by Gary's Olympia AutoService as admitted to by Gary R***:• September 10, 2013o Replacement of front brake rotors (RO #72518}• Although it was noted the parking brake did not work and needed rear calipersto fix, Ty indicated the back brakes did not yet need to be replaced and couldwait, provided I did not utilize the parking brake (which I did not use asinstructed)He indicated once the back brakes were ready to be repaired wecould then do the parking brake.• October 2014o Replacement of rear brake rotorspads, and calipers (which allegedly repaired theparking brake (RO #74953)• November 4, 2014o Front rotor blue from overheating because caliper hanging up holding the brake ono Replaced front calipers, pads, and rotors
The following are the repairs made by *** *** on April 2015, to correct what Gary'sallegedly "fixed":Reason for service call: Put parking brake on then took it off, smelt brakes, left rear was red hot.Repairs needed to correct the problem:• Remove and replace rear brake calloers, brake rotorsand brake padsAs you can see above, *** *** had to make repairs to something Gary's Olympia AutoService allegedly repaired just six (6) months priorWhile Gary's Olympia Auto Service claims they standbehind their work that was not my experienceI did not intend to bring my vehicle back just to becharged once again for more labor for their shoddy repairsIn fact, I had to pay *** ***$to correct brake repairs allegedly performed by Gary's Olympia Auto ServiceThere is no validreason why my brakes would continue to need repair every year unless Gary's Olympia Auto Service wasnot repairing the brakes correctly(Further, as you can see from above, a similar situation occurredwhere Gary's Olympia Auto Service allegedly "repaired" the front brakes in September 2013, yet theyhad to perform the same repairs in November 2014.) In addition, by failing to make proper repairs onmy brakes, I was put in potential danger of having the breaks malfunction while driving (which in factthey began to do causing me to take my vehicle to *** ***).In Gary R***'s response to the Revdex.com, he referenced a prior bankruptcy I had to file,indicating this was a "pattern" of mineThe bankruptcy I had to file was because of an overwhelmingamount of medical billsI was legally required to list all creditors at the time of my bankruptcy, and thisincluded Gary's Olympia Auto ServiceFurther, Gary's Olympia Auto Service failed to indicate all of thetimes I did pay for their repair work time and again.I am requesting the Revdex.com take whatever the next steps are in this case, or advise me of my options sothat Gary's Olympia Auto Service does not perform shoddy repairs on other unsuspecting customerswithout the customer having the ability to learn the truth about the service they can expect from Gary'sOlympia Auto Service.If you need further information, please feel free to contact me at *** ***I do not receive cellphone service in my office building, nor am I able to take personal calls at work so if you are not able toreach me, please leave me a voice mail with hours in which I can reach youYou may also contact me atmy mailing address of PO Box ***, Olympia, WA Because I no longer live ne.ar the post office, Icheck the box approximately once a week.Sincerely,
*** ***