Gary's Movers

Revdex.com:
The response from Mr. [redacted] is laughable because it is so far from the truth. His business practices are unethical and unprofessional. I look forward to the day I see him in court. 
Regards,
[redacted]

Response: Response: Gary's Movers,would like to take this time,to apologize to Miss. [redacted] and the Revdex.com in our delay in responding publicly to Miss. [redacted]s concerns. How ever, GM has been in communication via email and by phone in addressing Miss. [redacted] concerns while in the process of relocation...

of her items. GM,acting manager[redacted]) had scheduled via email with Miss [redacted], our repair tech so he may call Miss. [redacted] and communicate directly with her a time and date when Miss[redacted]'s concerns could be addressed. GM acting manager via email, expressed the deductible ( note: [redacted],Where customer initials) for any repairs, Miss [redacted] declined scheduling with our repair tech. Since 1987, Gary's Movers, has held in the moving service industry of southern Kentuckiana area, an excellent service record in making sure we satisfy our Valued Customers. With the market place rapidly changing since 2005/2007 GM has communicated with several professional sources in order to participate in new ideas and better techniques so that we can serv the community better. GM, in respect to Miss. [redacted]s concerns, do apologie for any unfortunate incidents that may have taken place while in the process of her move

Response:Response: As customer stated of the problem. Garys Movers, apologizes for the unfortunate mishap in Mr [redacted] appointment. As stated, Mr [redacted] was already scheduling services with another contractor. While upon receiving the news, the gentleman at the home on the property,was trying to put...

a team togather so Mr.[redacted] moving needs would be satisfied. Garys Movers: Not responsible: In the decision making and or agreements/contracts etc, that a customer may enter in with. Garys Movers apologizes for the unfortunate mishap in mr [redacted] moving appointment schedule.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Scheduled another contractor after giving Gary movers until  2 30 pm to respond.   Was July 4th weekend and was at risk of having to pay buyers 2 additional days penalty.   Total irresponsibility and lack of professionalism, no contact for missed appointment and had to go to residence on property to lodge complaint at noon for movers that were scheduled at 9 am, gave me no choice but to hire another mover.   Lack of professionalism and courtesy to contact a customer for a no show is inexcusable. Lack of willingness to reimburse a customer for a loss incurred due to Gary Movers failure to deliver as agreed is appalling.  I could never recommend this business to anyone.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. While it is understandable that glitches occur in all businesses, it is how you respond to them that matters.  When a business makes a mistake, a customer incurs financial loss and the business places the blame back on the customer, this is a sign of poor business.  A responsible, professional and customer oriented company compensates customers who incur a loss due to their actions instead of blaming and playing the "everybody makes mistakes" card.  It is good to know that Gary's Movers has a 99% success rate.  However, if you are in the 1% of failures, and get hit with an unexpected $200 expense due to a mover that doesn't show, the 99% doesn't help.  My advice to anyone who may be considering use of this business is to run the other way as you could be in the 1% and Gary's Movers has clearly shown how they handle customers when things don't go as planned, no follow up and placing the blame on the customer.
Regards,
[redacted]

Response: Gary's Movers, first like to thank the Revdex.com for helping in this matter. And apologies for any delays, misunderstandings in the relocation process of our "VALUED CUSTOMER " who we appreciate very much. AT CUSTOMER REQUEST:agreed and scheduled service proir to moving date.VALUATION:ALL...

claims void unless reported within 48 hours followed by a written letter within 7 days.customer initials (SIGN BEFORE START SERVICE)The shipper, subject to and based on the rates, rules, regulations and conditions in the lawfully published rariff hereby orders the carrier to furnish transportation, facilities and service described herein subject to all conditions on the back hereof which are hre by agreed to by the shipper and accepted for himself and asigned.Unless credit arrangements have been made beforehand,shipper agrees to to pay charges in cash or by local personal check.CUSTOMER:required to signDELIVERY RECEIPTExcept as specifically endorsed hereon All services and All articles received in Good conditionCUSTOMER:required to signSUMMERY:GM Apologizes for any and all misunderstandings that may have occurred while in the process of relocating Mr. [redacted], how ever this complaint is unwarranted at this time, do to the delinquency and or delay of approximate 90 days passed the moving date.Mr [redacted] was fully aware and was told  prior to moving date, GM's anticipated service schedule for that day.GM appreciates and strives to satisfy each and every one of our "VALUE CUSTOMERS' And are all ways looking and challenging our time to excellence.Sincerely,GM,MGNT      to all conditions on the back here of which are hereby agreed to by the shipper and accepted for himself and hid assigns.Unless credit arrangements have been made beforehand, shipper agrees to pay charges in cash or by local personal check.NOTE:customer signature is required!!DELIVERY RECEIPT:Except as specifically endorsed hereon All services received in Good conditionNOTE: customer signature is required!![redacted]

Response:Response: Garys Apologies for any and all misunderstandings that may have accrued while processing Mr [redacted] relocation process. As customer stated: Mr [redacted] was advised by acting manager ([redacted]) on several occasions to send via E mail or by postal service, addressing his concerns...

regarding his move. Mr [redacted] was advise Via Email, (to address his concerns)No information of any type was articulated in any way to GM addressing Mr [redacted] concerns regarding the service he received. The only concern that GM received was, "he wanted to talk to an owner" He was advised on several occasions by the acting manager to address his issues via email or letter. This is the first time that GM up on receiving this from the Revdex.com that we are aware of Mr [redacted] concerns. phone disconnections: GM, unaware of this situation, GM was in an "up grade" and switching provider services. We do apologize for that. GM do apologizes for the time delay, note: do to the nature of the business, it's not uncommon to have delays, in the Moving industry based upon many factors. Other services are already offering, "window openings" 8am to 12pm appointments or 12pm to 5pm or after 5pm. Appointments. Contract information: The [redacted]: delivery receipt: Except as specifically endorsed here on: All services and all articles received in Good Condition.( [redacted]s signed ) Under evaluation: All claims void unless reported within 48 hours followed by a written letter within 7 days of move date. The only concerns GM received from Mr. [redacted] was to speak to an owner. Even thou he was advised by the acting manager and by email how to respond to his issues that he may have. Contract issues: Up on investigation of Mr. [redacted]s agreement (contract)with GM, GM discovery determined that, Mr. [redacted] agreed to 4 men @ $55 per man hourly plus 1hour travel time and a fuel charge Total time was 7.5 hours which equals $1650.00 plus a $25 fuel charge. For some reason Mr. [redacted] was ONLY charged $800.00 GM: a loss revenue of $875.00 on Mr. [redacted] move. GM: is actively investigating this matter in regards to the over than half of the move, discounted. Once again GM would like to thank and apologize to the [redacted] family and the Revdex.com For their patience in responding to the issues surrounding the [redacted] family relocation process. Sent on: 8/18/2016 4:23:49 PM

Response:Response: Garys Movers sincerely apologizes for the unfortunate mishap in Mr [redacted], appointment, While in the process of being relocated to his new home. Garys Movers in response to Mr [redacted] claims of irresponsiblity and lack of professionalism, is truley unwarranted. Glitches do happen in scheduling appointments with different services. For example: Well known airline "Delta" Glitch. Sense approx 2007, with housing foreclosures, what followed was more paper work in the real-estate market, that contributes to title companies, mortgage companies, banking institutions, etc, to name a few with "Glithes" these set backs contributes to many of our "Valued Customers" calling and changing at the last minute or a moments notice their services. Garys Movers who sense 1987, weathered not only financial storms, but other various obstacles, in the market place, giving our "Valued customers" We feel we have done and is doing, the best services in every way. "GM", by reaching out to professional sources in the community, is constantly addressing labor issues, customer care issues, budgeting issues, among a few that plagues the service industry as a whole. "Glitches"do happen. We can't control them. Garys Movers is truley sorry for "dropping the ball" on Mr [redacted] scheduling. But to base the total evaluation of a companies years of professionalism in the community and has served thousands and thousands of "Valued Customers" And Has moved "TONS" of Valuable goods, and sense 1987 has had an 99% customer care positive success rate, (sense 1987) To draw an opinion an a "non referral view"on a "Glitch" Is unwarranted. As the market changes, GM is changing too. We at Garys Movers do Value our customers, we at GM sincerely do apologize for Mr [redacted] scheduling glitch. We do Value Mr [redacted] as a "Valued Customer" GM/CEO [redacted]