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Gary's TLC Moving & Delivery

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Gary's TLC Moving & Delivery Reviews (2)

Complaint: [redacted]
I am rejecting this response because:Everything in the response by the business I'm complaining about is very untrue. I'm actually very upset that someone could lie so blatently. As you can see in the receipt I'm attaching to this statement. [redacted] charged us 3 1/2 hours. They actually loaded for 3 hours but he charged me an extra half an hour for the drive to my house. Which I couldn't believe. I called him a week earlier to move a piano, but at that time he told me that he could move the entire house. I told him that would be great if he could also move the furniture. So he knew well in advance he would be moving the piano and furniture. When he told us he was running out of blankets my husband ran and got more and I have receipts to validate this. But he just threw the blankets on the furniture and then threw the furniture pieces upside down and sideways and the blankets were just falling off. Again as I mentioned in my previous complaint, we had to unload almost the whole truck and repack everything. Finally, he came into the house a half hour earlier than he was scheduled to leave and abruptly told us he had to leave and wrote out the receipt. We never checked the truck before he left, so all those statements were complete lies also. We gave his young crew tips because they told us they didn't have any lunch and had been working all day, and it was already almost 5pm and that they were very hungry. They also looked very tired. We gave them tips so that they could get something to eat.
Ramona [redacted]o

Dear [redacted] ,[redacted] TLC Moving & Delivery here, ”Waco TX”. On 9/16/2016 ,Miss [redacted] contracted [redacted]s TLC Moving for our 2-hour minimum fee, to load a baby grand piano on to her rental truck ,so we did ,there was still time left in the 2-hour time frame, she asked if we could load a safe on to...

her truck ,so we loaded the safe with no additional charge. Miss [redacted], was pleased ,so she ask if we could load additional Furniture ,we continued to load until she ran out of moving pads as to cover the furniture with ,at that point  ,we stopped her time and totaled the invoice up. Miss [redacted]s rental  truck appeared to be about 75% full ,She was very pleased and payed use for our time ,plus a tip for the men ,The  next day “Saturday” she called around mid day and was worried that her truck might be to small and could I send some guys out to load the rest of her things ,I had no one available with such short notice and she became very upset and I suggested she try calling  some other moving companies and she just hung up the phone on me .[redacted] TLC Moving has been in business for 18 years and has a very good reputation ,we tack pride in our work and packed Miss [redacted]  truck the best way possible ,am  sorry her truck was to small .Thanks for your understanding ,sincerely [redacted] Talley ,please call if you need more info ,[redacted]

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