Gas Mart

Re: Complaint ID: [redacted] Dear Revdex.com,We took over managing the property at [redacted] on January 1,It was at that time that Mr [redacted] informed us that he was going to personally do therepairs on the side of the propertyHe asked us to get electricity turned on so that he could do so.We had the electricity turned on, and continued managing the side in the meantimeMr, [redacted] also picked up keys for property access and handled property inspections in both apartmentsWecollected rent from the side in both January and February (see Addendum 4), When the tenant calledfor a maintenance issue in Mid-January, we knew that Mr [redacted] was working on the other side at thetime, so we asked him if he wanted to handle the issue, or to have CEM send out a contractorMr[redacted] opted to respond personally to the issue.On Thursday February 23, CEM received a call from Mr [redacted] He identifiedhimself as the owner of [redacted] using the company name "Sherlock Homes"CEMProperties, LLC has never heard of said company "Sherlock Homes"Based on Mr [redacted] reluctance, Mr [redacted] three- way called in Mr [redacted] to confirm the ownership chainDuring thatconversation Mr [redacted] informed Mr [redacted] that the repairs on the side were completeMr[redacted] stated that we had a list of people interested in bedroom apartments and we would be ableto place a new tenant immediatelyThat was when Mr [redacted] stated that he was dissatisfied withCEM Properties, LLC service and wished to terminate his contract.In response to the allegations mentioned by Mr [redacted] in his Revdex.com review, we haveaddressed them below:1} [Management started on] "December 6"CEM Properties, l.lC did not begin managing [redacted] for [redacted] until January The ManagementAgreement (Addendum 1) on page will show that The management agreement did not beginany sooner because Mr [redacted] did not show up to the CEM office as agreed upon to sign themanagement agreementSubsequently by follow·up communi

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***

We are standing by our first response. That outlines the account since inception, there is nothing else to add.

Re: Complaint ID: [redacted]Dear Revdex.com,We took over managing the property at [redacted] [redacted] on January 1,2017. It was at that time that Mr. [redacted] informed us that he was going to personally do therepairs on the 100 side of the property. He asked us...

to get electricity turned on so that he could do so.We had the electricity turned on, and continued managing the 98 side in the meantime. Mr, [redacted]also picked up keys for property access and handled property inspections in both apartments. Wecollected rent from the 98 side in both January and February (see Addendum 4), When the tenant calledfor a maintenance issue in Mid-January, we knew that Mr. [redacted] was working on the other side at thetime, so we asked him if he wanted to handle the issue, or to have CEM send out a contractor. Mr.[redacted] opted to respond personally to the issue.On Thursday February 23, 2017 CEM received a call from Mr. [redacted]. He identifiedhimself as the owner of [redacted] using the company name "Sherlock Homes". CEMProperties, LLC has never heard of said company "Sherlock Homes". Based on Mr. [redacted]reluctance, Mr. [redacted] three- way called in Mr. [redacted] to confirm the ownership chain. During thatconversation Mr. [redacted] informed Mr. [redacted] that the repairs on the 100 side were complete. Mr.[redacted] stated that we had a list of people interested in 3 bedroom apartments and we would be ableto place a new tenant immediately. That was when Mr. [redacted] stated that he was dissatisfied withCEM Properties, LLC service and wished to terminate his contract.In response to the allegations mentioned by Mr. [redacted] in his Revdex.com review, we haveaddressed them below:1} [Management started on] "December 6". CEM Properties, l.lC did not begin managing [redacted]
[redacted] for [redacted] until January 1. 2017. The ManagementAgreement (Addendum 1) on page 1 will show that The management agreement did not beginany sooner because Mr. [redacted] did not show up to the CEM office as agreed upon to sign themanagement agreement. Subsequently by follow·up communi<;ation, we arrived at a solutionwhere Mr. [redacted] could sign the agreement online. The forms were sent to him on December30,2016 and executed by Mr. [redacted] on January 2, 2017.2) [CEM Properties, LLC] "Never tommunicated to us about anything". We did communicate withMr. [redacted] at least three times in regards to the management agreement, key, access, status,inspection, and the mid,January repairs. As shown on Addendum 2, there was never any ownercommunication initiated in the owner portal, which has an owner communication thread thatMr. [redacted] never used.3) "Kept the s&urity deposit from the previous owner" I am thinking that Mr. [redacted] isreferring to the 100 side tenant's security deposit. If so, that tenant was taken to eviction courtby the previous owner. The tenant's security deposit was applied to her unpaid charges. Thetenant was removed from the property on 11/29/2016, therefore there is no way for us to beable to give the money to [redacted] as we did not manage for them nor did they ownthe property at that time. The evicted tenant's ledger can be found on Addendum 3. Hersecurity deposit allocation can be found on page 1 of that addendum.4) "Owner Portal started off with a negative balance" Correct, the account did start as a negativebalance, of $.57.00 because Mr. [redacted] failed to execute the management agreement until thefollowing month. The $57.00 adjustment was corrected on 1/1/17 {when the managementagreement was signed). This can be found on Addendum 4.5) "Wait until the end of the month" In the 3,way conversation, referred to in the overview above,upon learning that Mr. [redacted] was dissatisfied with our service, Mr. [redacted] agreed toterminate services immediately and settle the books at the end of the month.6] "CEM refused to go out" Later that same day that the tenant called and stated she didn't haveany heat CEM Properties, lLC couldn't go out because we had just terminated management. Inaddition, CEM Properties, LLC had outstanding bills (with Income now not coming in); it was notknown if we were holding enough money to cover a nc-neat situation. Mr. [redacted] opted tocall Mr. [redacted] and i.nfo.rm him of the problem and told him to make the caU to an appropriateHVAC repair company. Further, Mr. [redacted] called the tenant and informed her of thetermination of services and also gave her Mr. [redacted]'s phone number so she can call himdirettly with further information.7) "Correct Contact Information" The contact information that CEM Properties, LlC has was givento us by Mr. [redacted],_ If any of the contact information that we have Is not correct, Iwould refer you back to Mr. [redacted] and ask him why he didn't give torrect information orcheck his owner portal to verify and/or correct the informatiqn given, (Addendum 1 page 8 andAddendum 5)We appreciate you taking the time to read and consider our response. We pride ourselves with having aspotless Revdex.com record. If you require anything else from us or have any further questions, please do nothesitate to ask.Sincerely,Curtis [redacted]Managing Broker, OwnerCEM Properties, LLC

Thank you members of the Revdex.com for the opportunity to explain the situation in which Mr.[redacted] has so inadequately outlined. As a member of the Revdex.com and a long time property manager we take pride in our customer service, communication, and documentation. I think youwill find that in our communication...

with Mr. [redacted] we have done an admirable job ofdetailing statuses, presenting options, and trying to pursue remedies for an owner who livesoutside the United States. We have found that Mr. [redacted] has periods of no communication,indecision, and lack follow through.Mr. [redacted] makes a statement about our contract being "nonstandard, ambiguous,and expensive and was directed at me to cause maximum loss, in the event I terminate thisagreement." to which I take exception. Our management agreement has served us well for thelast 7 years and we have used it with all owners that we have managed properties for in thattime. It was created for our use by two local NYS attorneys and has been in place since 2010. Iwant to point out that Mr. [redacted] originally came to us in April of 2015 and then came backin April of 2016, so he cannot argue that he did not have ample time to evaluate the contractthat he signed.Mr. [redacted] complains about penalties. I can tell you that we pride ourselves in thelong - term relationship and that is why our contract leans in that direction. We don't chargeshort term fees, looking instead for the long-term payback so that it benefits us and the owner (awin-win). If the owner gives short notice (under 60 days' notice) to sever the relationship, themanagement fees for said 60 day period apply. As you can see, fees charged for earlytermination are part of our business model and are clearly explained in the contract.Another concern that we at CEM Properties, LLC have is Mr. [redacted] lack of follow throughon our insurance requirement. He was notified prior to signing the managementagreement, and multiple times throughout our contract period, that he was to have liabilityinsurance on both properties. We gave him our contacts to help him obtain insurance. Through the course of the time that we managed the properties, Mr. [redacted] did not ever obtain insurance.In addition, Mr. [redacted] has implied that CEM Properties, LLC has not provided ample communication with him throughout this time. The enclosed documentation will show that we have, if anything, over-communicated with Mr. [redacted]. The lack of communication and follow-through has been on Mr. [redacted] part. The majority of the time we have simply been waiting on funds to do City required repairs.We appreciate you taking the time to read and consider our response. We pride ourselves with having a spotless Revdex.com record. If you require anything else from us or have any further questions, please do not hesitate to ask us.Sincerely,Curtis [redacted]Broker/OwnerCEM Properties, LLC

I went to the cameras and the customer is absolutely right. The trainee put the drinks in the bag but instead of putting the 3 packs in the bag they only put in one. So we would like to give him the 2 packs he is missing or refund the difference. We apologize for the mistake.