Complainant [redacted]'s first several sentences state that our company sends out our RVs dirty, not thoroughly cleaned and that he picked up the RV dirty. If it was as dirty as complainant states, why did [redacted] not say anything to our RV specialist when our RV specialist goes over the entire RV when a...
customer picks it up. After the RV specialist went over the unit with [redacted], he then came into the office and signed the rental agreement upon pickup that has a segment that says "Inside and outside of vehicle returned cleaned...or a fee". He never said anything to us about anything being dirty as well. If he signed and accepted that he had to bring the vehicle back clean why did he bring it back dirty and not clean. Also, why did he accept it dirty? Moreover, we have a commercial cleaning company that we hire to clean our RVs every time they come back and when they are done, we inspect each of our units to make sure they are clean ins ide and out for the next rental. Similarly, in regards to [redacted]'s comments about the missing wheel cover and the "horrible condition" making it unable for him to come back in time, this is all on our check in and check out list. When the RV specialist was going over the entire RV with [redacted], there is an area on the list that he could have made a note that there was a missing wheel cover so we knew it was missing before he left. Next, in regards to the waste not being dumped, we check in the RV as soon as it gets back to make sure everything is returned the same way we sent it out. [redacted] returned the waste tank full and we had to send one of our employees to dump it at the location we usually do when customers don't return it dumped.Finally, in regards to [redacted] saying that he needed an extra day because he felt that the RV was not safe, we did not receive any phone calls from [redacted] stating this. If [redacted] could not go over 40mph, why did he not call us explaining this issue or go to the closest repair facility to get the vehicle looked at so he could continue his trip safely instead of spending an extra day driving 40mph. It is very unlikely that any truck route highway will allow you to drive at that speed, there are minimum speed limits on all highways.
Initial Business Response /* (1000, 9, 2016/11/23) */
I am a new Administrator that started on 10/31/16. I am unable to find any type of written agreement between Gaslight Manor and [redacted]. Gaslight Manor is willing to try and resolve this issue but there is nothing to show in writing, signed...
by both parties as to the terms of the purchase.
Initial Consumer Rebuttal /* (3000, 11, 2016/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will submit paperwork on terms of agreement, for the amount for unit. I will submit this to Gaslight and Revdex.com under the assumption Gaslight Manor will submit payment after providing proof of agreement, however this feels to be a stall as owner, and account manager both acknowledged agreement via phone prior to filing complaint. Gaslight should have in there accounting books copies of prior two payments out of three as well. After providing proof if payment is made I will accept this response.
Complainant [redacted]'s first several sentences state that our company sends out our RVs dirty, not thoroughly cleaned and that he picked up the RV dirty. If it was as dirty as complainant states, why did [redacted] not say anything to our RV specialist when our RV specialist goes over the entire RV when a...
customer picks it up. After the RV specialist went over the unit with [redacted], he then came into the office and signed the rental agreement upon pickup that has a segment that says "Inside and outside of vehicle returned cleaned...or a fee". He never said anything to us about anything being dirty as well. If he signed and accepted that he had to bring the vehicle back clean why did he bring it back dirty and not clean. Also, why did he accept it dirty? Moreover, we have a commercial cleaning company that we hire to clean our RVs every time they come back and when they are done, we inspect each of our units to make sure they are clean ins ide and out for the next rental. Similarly, in regards to [redacted]'s comments about the missing wheel cover and the "horrible condition" making it unable for him to come back in time, this is all on our check in and check out list. When the RV specialist was going over the entire RV with [redacted], there is an area on the list that he could have made a note that there was a missing wheel cover so we knew it was missing before he left. Next, in regards to the waste not being dumped, we check in the RV as soon as it gets back to make sure everything is returned the same way we sent it out. [redacted] returned the waste tank full and we had to send one of our employees to dump it at the location we usually do when customers don't return it dumped.Finally, in regards to [redacted] saying that he needed an extra day because he felt that the RV was not safe, we did not receive any phone calls from [redacted] stating this. If [redacted] could not go over 40mph, why did he not call us explaining this issue or go to the closest repair facility to get the vehicle looked at so he could continue his trip safely instead of spending an extra day driving 40mph. It is very unlikely that any truck route highway will allow you to drive at that speed, there are minimum speed limits on all highways.
Initial Business Response /* (1000, 9, 2016/11/23) */
I am a new Administrator that started on 10/31/16. I am unable to find any type of written agreement between Gaslight Manor and [redacted]. Gaslight Manor is willing to try and resolve this issue but there is nothing to show in writing, signed...
by both parties as to the terms of the purchase.
Initial Consumer Rebuttal /* (3000, 11, 2016/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will submit paperwork on terms of agreement, for the amount for unit. I will submit this to Gaslight and Revdex.com under the assumption Gaslight Manor will submit payment after providing proof of agreement, however this feels to be a stall as owner, and account manager both acknowledged agreement via phone prior to filing complaint. Gaslight should have in there accounting books copies of prior two payments out of three as well. After providing proof if payment is made I will accept this response.