Initial Business Response /* (1000, 9, 2015/06/01) */
Hello Mr. [redacted],
Attached please find the following sets of information pertaining to case # [redacted]:
1. Your letter dated May 12, 2015; May 18 email from [redacted], President of the Board of Directors in response to the...
complaint. Please feel free to contact Mr. [redacted] with any questions you may have; [redacted]'s account ledger as of today; multiple emails as back correspondence
2. Legal demand letter
3. Amended Declaration
Gassen Company, as the managing agent for Greensboro Square Condominium Association, is obligated to comply with the governing documents of the Association, pertaining to any past due accounts.
Article IX of the Amended Declaration (starts on page 10) addresses the Assessments charged to each Homeowner and Article XVII (starts on page 19) references to Compliance & Defaults.
At no time did Management ever advise Ms. [redacted] to "stop bothering them" as her complaint states.
Ms. [redacted] is current on her association fees as indicated on her account ledger.
Same thing with me, always ignored! They always suggest to our Board some kind of a work and we waste our money on unnecessary improvements!!! Contracts are also not specified!
see attached
The complaint notice regarding Mr. [redacted] has been received by Gassen Company. Please consider this letter a response to the complaint.
In 2015, Huntington Cove HOA hired a paint contractor to paint all exterior wood trim on the 24 association units. Homeowners...
were notified of the project through mailings and via the annual meeting minutes. Each homeowner was assessed $135.00 for the painting of their unit's exterior trim.In March 2016, the Huntington Cove Board of Directors requested that [redacted], Association Manager, place the delinquent homeowner unit accounts with the office of Roeder Smith Jaden. Because the delinquent account was placed with the attorney, all communication regarding the account is directed to the attorney's office. Mr. [redacted] was directed to contract the attorney with any questions regarding his account. Mr. [redacted]'s account was charged $65 for the attorney demand letter and $88.50 for attorney communications. Per the Board's decision, the legal fees will not be waived.
Per the Declarations of Huntington Cove, Section 6.1 d, all legal fees incurred by the association in connection with the collection of assessments and the enforcement of the Governing Documents, MCOIA, or the Rules and Regulations may be assessed against the owners unit.
If you expect nothing from [redacted], then you will be satisfied. [redacted] has lost my trust. Initially, they seemed to do satisfactory job for our condominium. However the past two years have been horrible. Homeowners have reached out to [redacted] with their concerns, but things have not improved. I finally wrote to [redacted] three weeks ago about some of my concerns. I was hoping to have a conversation with him, but I have been ignored. I even reminded him that I was on the Board when we decided to hire [redacted] and yet I still don't get the courtesy of a response. A part of me wasn't surprised since ignoring people seems to be the [redacted] way now. The property managers we've had the past two years seem incompetent and lack basic people and customer service skills. They aren't good about responding to questions or concerns despite repeated follow ups. Some have demonstrated an appalling lack of integrity. I don't trust them to do their jobs. It seems we are limited in our choice of property management companies. I wish more competition was out there.
Initial Business Response /* (1000, 9, 2015/06/01) */
Hello Mr. [redacted],
Attached please find the following sets of information pertaining to case # [redacted]:
1. Your letter dated May 12, 2015; May 18 email from [redacted], President of the Board of Directors in response to the...
complaint. Please feel free to contact Mr. [redacted] with any questions you may have; [redacted]'s account ledger as of today; multiple emails as back correspondence
2. Legal demand letter
3. Amended Declaration
Gassen Company, as the managing agent for Greensboro Square Condominium Association, is obligated to comply with the governing documents of the Association, pertaining to any past due accounts.
Article IX of the Amended Declaration (starts on page 10) addresses the Assessments charged to each Homeowner and Article XVII (starts on page 19) references to Compliance & Defaults.
At no time did Management ever advise Ms. [redacted] to "stop bothering them" as her complaint states.
Ms. [redacted] is current on her association fees as indicated on her account ledger.
Same thing with me, always ignored! They always suggest to our Board some kind of a work and we waste our money on unnecessary improvements!!! Contracts are also not specified!
see attached
The complaint notice regarding Mr. [redacted] has been received by Gassen Company. Please consider this letter a response to the complaint.
In 2015, Huntington Cove HOA hired a paint contractor to paint all exterior wood trim on the 24 association units. Homeowners...
were notified of the project through mailings and via the annual meeting minutes. Each homeowner was assessed $135.00 for the painting of their unit's exterior trim.In March 2016, the Huntington Cove Board of Directors requested that [redacted], Association Manager, place the delinquent homeowner unit accounts with the office of Roeder Smith Jaden. Because the delinquent account was placed with the attorney, all communication regarding the account is directed to the attorney's office. Mr. [redacted] was directed to contract the attorney with any questions regarding his account. Mr. [redacted]'s account was charged $65 for the attorney demand letter and $88.50 for attorney communications. Per the Board's decision, the legal fees will not be waived.
Per the Declarations of Huntington Cove, Section 6.1 d, all legal fees incurred by the association in connection with the collection of assessments and the enforcement of the Governing Documents, MCOIA, or the Rules and Regulations may be assessed against the owners unit.
If you expect nothing from [redacted], then you will be satisfied. [redacted] has lost my trust. Initially, they seemed to do satisfactory job for our condominium. However the past two years have been horrible. Homeowners have reached out to [redacted] with their concerns, but things have not improved. I finally wrote to [redacted] three weeks ago about some of my concerns. I was hoping to have a conversation with him, but I have been ignored. I even reminded him that I was on the Board when we decided to hire [redacted] and yet I still don't get the courtesy of a response. A part of me wasn't surprised since ignoring people seems to be the [redacted] way now. The property managers we've had the past two years seem incompetent and lack basic people and customer service skills. They aren't good about responding to questions or concerns despite repeated follow ups. Some have demonstrated an appalling lack of integrity. I don't trust them to do their jobs. It seems we are limited in our choice of property management companies. I wish more competition was out there.