Initial Business Response / [redacted] (1000, 6, 2014/04/21) */ ***response has been scanned in and converted to text below (full version is available using the online complaint system) Gassen Management is not responsible to make the rules at the Villages of Eagle LakeOur role and responsibility is to enforce the rules with the homeowners that are made by the associationIn the even a renter resides in a unit, it is the responsibility of the renter to identify their concerns with the homeowner who in turn notifies managementIt is the responsibility of the homeowner to provide a copy of the Rules and Regulations to their renters for complianceThe section of the rules for winter parking is printed twice in the manual to ensure all residents understand the guidelinesIt is provided below for your reference Winter Parking: Any vehicle in violation of these rules may cause the snow removal contractor to cease plowing in the areaThis is unacceptable and the vehicle may be towed without noticeWe are not eager to tow any vehiclesIt is important to allow the plows to get into all areasWith any snowfall exceeding two (2) inches there will be: No parking in guest parking until the area has been completely plowedNo parking on garage aprons between a.mand p.mor until the area is plowed full width The major storm occurrence on April 3-was highly publicized so residents in the Twin Cities were informed of this upcoming eventThe rules and regulations do not specify which months out of the year snow removal is performedThe snow vendor, as an agent for the board, has the authorization to tow vehicles if they hinder snow removal activity in the visitor parking lots on the propertyGroundsCare exercised their authority to tow the vehicle to clear an open pathway down the center of the finger street for accessThe vendor performed within their contract time restraints to first "open up" the roadways to the completion of the plowing in the development The Association stands by the Rules and Regulations and has no obligation to reimburse a resident for violation Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reasons this is completely unacceptable is for multiple reasonsFirst, they are attempting to enforce rules that are not within the time frame stated which would be winter, furthermore they are attempting to place blame on us as residents for not watching the weather channelSorry I have better things to do with my timeThey have continuously pushed blame on other resources such as the landlord, the city, the police department and the boardClearly stating in their response it is their duty to enforce the rules I have a hard time understanding how it is I have of emails from them saying they can't enforce the rules it's the boards job to do soThey and other residents have harassed and discriminated against us for almost years with excuse after excuseWe continue to document their lies and negligence and will continue to do so as they are starting to get their stories mixed upSide note: there is nothing in the rules we have from their previous employee (the property manager) that it's the job of the plow company to plow just the main driveWe also, have photos from the date in question that they cherry picked the cars that were towedThe next day they said "I can assure you that we would not have residents cars towed"Now they say they didI think anyone can see why this company is a nightmare to work withThey have NEVER, not one time followed through on the rules they have in place and are continuously back tracking on everythingThey can't keep employees so we never know who's going to respond to requests and issuesThey (and the board) are solely responsible for turning this neighborhood into a ghetto and it's bad management and even worse business practice to start towing residents vehicles IN THE SPRING!!!!!!!!!!!!!!!!!!!!!!
Hello, My name is Nancy [redacted] and I am the Association's Manager since April 1, Prior to this date, the Association contracted with Gassen Company for monthly financial statements only MrGassen requested I respond to the complaint I have attached recent correspondence to Mr [redacted] It is the responsibility of the Board of Directors and the Management Agent (Gassen Company) to follow the Association's governing documents (Articles of Incorporation, Declaration and Bylaws) Mr [redacted] , being a former President of the Board of Directors is aware of the legal responsibility, obligation and due diligence that the Association must followMr [redacted] apparently had two dogs and dogs are not allowed at the Association, this is a violation of the Association Rules Mr [redacted] was fined for non-compliance of the Association RulesIt is my understanding that his account was past due and because of the dog issue, legal counsel was necessary to try and resolve this matter That apparently did not work Per the governing documents, legal fees can be charged back to the owner's accountIt is the intention of myself and of MrTim [redacted] our Director of Operations, to contact Mr [redacted] and request he meet with us face to face to attempt to resolve his disputes This will require cooperation from Mr [redacted] Please contact me with any additional questions regarding this claim We hope this response is satisfactory and that you will close the complaint Thank youNancy ***, CMCA, AMS Gassen Company ###-###-#### n***@gassen.com As
Initial Business Response / [redacted] (1000, 8, 2015/06/23) */ I am writing in response to the complaint you have received from [redacted] regarding this matter The Board of Directors of the Devonwood Association has approved the roof and skylights to be replaced on Mr [redacted] building as well as another building at Devonwood; this is starting on June 29thThe Board has worked very diligently to obtain bids and approve one in a timely manner to move forward with this roof replacement project Per the documents of the Association, interior damages not covered by the Association insurance policy do fall back onto the owner through their individual HOpolicyAdditionally skylights are an owner matter to be responsible for as well, and this expense will be billed back to Mr [redacted] after the roof replacement project is completed We have been in constant contact with Mr [redacted] by giving him correspondence backup for the past years and answering numerous emails from him and his real estate agent Please contact me should you have any additional questions or need any additional backup regarding this information
Initial Business Response / [redacted] (1000, 6, 2015/08/28) */ I have attached a copy of the homeowner ledger which identifies was charge against the account and each payment that has been appliedThe charges are reflected as Monthly fee ort Special assessment and the payments are reflected as Lockbox Payment received and appear as credits ($)I have also attached copies of the payments as provided by the homeownerYou will note that both payments in question are applied against the accountMoney order # [redacted] in the amount of $was applied on February 10, Cashiers Check # [redacted] in the amount of $was applied on the account on March 10, I believe the problem exists because the homeowner often times sent in payments that resulted in credit balances, in effect paying aheadYou will note on the homeowner ledger no payments were received during the months of April or May Effectively those months were paid by the credit balances until the next payment was received on June 25, Although I do not know the intent of the homeowner when making payments I suspect at some point in time they felt they had paid ahead for the months of May and June when in fact they had notWhen asked to provide documentation of the payments they sent in the two (2) payments which are in fact applied to their account We will gladly waive any late fees incurred, which to date amount to a total of $However thisa does still leave a balance due on the accountIf there are other payments the homeowner feels were not applied to the account yet cashed all I need is a copy of the front and back of the check and we will reserach further Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This association has not told me how much I owe them specificallyOnly generic information has been relayed, and no further contact has been made by the associationI would also like to inquire about the $credit that was discussed verbally roughly days ago Final Business Response / [redacted] (4000, 11, 2015/09/08) */ The consumer has stated that a Mr [redacted] made reference that the account had over a $creditThere is no Mr [redacted] that works in our office so I do not know who would have made this statementHowever if you view the attached homeowner ledger, which I have again attached, there were various times when the consumer did in fact have a credit balanceThe credit balances are noted by numbers in parenthesisThe credit balances were caused by the consumer making additional payments against the accountThere was in fact a credit balance as of March 10, in the amount of $which appears on page of the homeowner ledgerThe credit balance was then used up during the months of April and MayContrary to what the consumer is stating there was no $credit as of days agoAgain this is evidenced by the attached homeowner ledger By removing the $in accumulated late fees the balance due as of this date $I am uncertain if this is what the consumer is asking for with the statement "this association has not told me how much I owe them specifically"The recurring monthly association fees are $per month which the consumer must be aware of since they have sent in $for the past few months
Initial Business Response / [redacted] (1000, 9, 2015/06/01) */ Hello Mr [redacted] , Attached please find the following sets of information pertaining to case # [redacted] : Your letter dated May 12, 2015; May email from [redacted] , President of the Board of Directors in response to the complaintPlease feel free to contact Mr [redacted] with any questions you may have; [redacted] 's account ledger as of today; multiple emails as back correspondence Legal demand letter Amended Declaration Gassen Company, as the managing agent for Greensboro Square Condominium Association, is obligated to comply with the governing documents of the Association, pertaining to any past due accounts Article IX of the Amended Declaration (starts on page 10) addresses the Assessments charged to each Homeowner and Article XVII (starts on page 19) references to Compliance & Defaults At no time did Management ever advise Ms [redacted] to "stop bothering them" as her complaint states Ms [redacted] is current on her association fees as indicated on her account ledger
Initial Business Response / [redacted] (1000, 5, 2015/03/03) */ I am responding to a complaint filed by [redacted] who lives in the Devonwood Association that Gassen Company has been hired to be the management agent for by the Board of DirectorsAttached please find copies of all the correspondence sent to [redacted] for the charge of wood replacement she is referencingAdditionally the claim that she does not have railings on her unit is not true; the porch / patio on this unit is screened in and it does have a railing along the outer edge of the patio The Board completes wood replacement each and every year on a number of buildings and sends correspondence to owners with the total that is due to the Association allowing days for owners to pay Gassen Company feels as though we have provided [redacted] with all the necessary correspondence and documentation regarding this matter; if there is anything else she is requesting, please do not hesitate to contact me directly and I will promptly provide it to [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not included the letter of april 2014, This letter has been requested several times and has not been produced and it is the one in great question as it tells in details what we as homeowners are to payI would like a copy of this letter as proof that I may have misread the letter Final Business Response / [redacted] (4000, 13, 2015/03/16) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) I am responding to the response from the Homeowner regarding this matterThe attached letter was also sent to all owners who were having wood replacement work done on their homes this past spring summer season on April 14, We have provided this owner with all the documentation she has requested over the past year regarding the wood replacement matter Thank you for your assistance in this matter and please feel free to contact me directly should you need any additional informationI can be reached at [redacted] or via email at [redacted] @gassen.com
Initial Business Response / [redacted] (1000, 5, 2014/03/26) */ ***response has been scanned in and converted to text below (full version, including attachments, is available using the online system) This letter, and all attached documentation, is being sent to you in response to a consumer complaint (Case # [redacted] : [redacted] ) that was received by me at my office on March 26, The complaint reads as follows: "I was told that my town home would be advertised on several websites in order to rentFrom what I could find it was only advertised on CraigslistI had one serious interest in the place in monthsOnce I didn't accept her application, there was no contact from the broker and no additional showing of my place" The consumer was notified that multiple advertisement websites would be used and this did occur in accordance with the agreement between her and Gassen CompanyThe attached documentation will show that the property was in fact advertised on more websites, besides Craigslist.com, including, but not limited to: Postlets.com, Hotpads.com, Mypads.com, Zillow.com, Trulia.com, Yahoo.com, Oodle.com, Livelovely.com, Enormo.com, Trovit.com, Zumpit.com, Backpages.com, and more The consumer states that "I had one serious interest in the place in monthsOnce I didn't accept her application, there was no contact from the broker and no additional showing of my place"Please refer to the email documentation dated February 3rd, showing a response that I wrote to the potential tenant that the property owner decided not to allow that person to rent the property due to her lack of ability to meet income requirements/credit score/satisfactory rental history as well as the property owner and the prospective tenant having been previously acquaintedAfter this prospective tenant's interest was turned down by [redacted] there indeed was communication between myself and her, contrary to her complaint, on numerous occasions by email on 2/6/14, 2/7/14, 2/10/14, 2/11/14, 2/19/14, and 3/3/(when she notified me that she would be terminating Gassen Company's services)There were also multiple other interested parties in her property that she denied, via email, due to their having pets as well as the prospective tenants not being willing to pay the advertised rent price of $because the prospective tenants claimed they were able to find other properties that were better value for same or less of a monthly rent price ( [redacted] was notified of this in writing and by phone)In regards to the consumer complaint claiming that there were no additional showings of her property beyond the February 3rd declination of the prospective tenant that applied, there were, in fact, more showings which occurred on 2/6/14, 2/8/14, 2/11/14, 2/24/14, and 2/28/(email documentation of appointments scheduled with prospective tenants provided) The Consumer's Desired Resolution section of the complaint reads as follows: "For the amount that I was charged, I should have done my own advertisingThis company received a lot of money to only advertise on CraigslistThis went on for three months and not one serious leadUpon the termination of the contract, I was able to rent my place in less than three days and that was using Craigslist"The Client/Consumer, [redacted] , signed the Leasing Contract (see attached) with Gassen Company and then terminated the contract knowing full well that she was going to have to pay a termination fee equal to 50% of the advertised rent price at that given time (see attached email documentation of [redacted] 's termination email and acknowledgement of termination terms)As stated above, shown evident through email communications from the advertising sites and leads produced from said sites, and screen shots of said advertising sites it is shown that the client's ( [redacted] ) was in fact advertised on many more websites than just Craigslist.comUpon termination of the contract [redacted] , in accordance with the Leasing Agency Agreement, paid a termination fee of 50% of the advertised rent price equal to $The Leasing Agency Agreement, regarding termination, states the following: "Owner may terminate the Agreement by giving Gassen at least fifteen (15) days prior written noticeIf the Property is not leased at the time Owner terminates the Agreement, then Gassen shall be entitled to a termination fee equal to 50% of one full month's rent to be paid under the Leasing Agreement, and Gassen shall also be entitled to reimbursement of all expenses by Gassen on account of the Property"Gassen Company, and myself as its' representative, did not charge the client, [redacted] , for expenses (gas reimbursement, labor, insurance, etc.) (per section 3, page 2, lines and 2, of the Leasing Agency Agreement) and only charged the client for the 50% of one full month's rent as the termination portion of the Leasing Agency Agreement statedThe termination fee charged, and paid by the client, is in accordance with the Leasing Agency Agreement that was agreed upon by all parties at the onset of the agreementAdditionally, there is record, should it need to be provided, that there were individual trips (12/3/13, 12/20/13, 1/13/14, 1/16/14, 1/17/14, 1/20/14, 1/24/14, 2/3/14, 2/6/14, 2/8/14, 2/11/14, 2/24/14, 2/28/14) made to the property throughout the course of the business relationship with [redacted] in order to show her property to prospective tenants Gassen Company, and myself as its' representative, was not notified of any questions or disputes regarding whether or not the property was advertised on multiple sitesIf I would have been notified of the client's doubts as to whether or not the property was being advertised on multiple sites I would have happily provided this information without questionIf there is any additional documentation, statements, or other materials needed for resolution please let me know Consumer Response / [redacted] (3000, 12, 2014/04/10) */ I would like to have an itemized accounting of cost of advertising on Craigslist, etcas well the other items that justify the charge if $ Business Response / [redacted] (4000, 14, 2014/04/16) */ ***response has been scanned in and converted to text below (additional documents are available using the online complaint system) Please find attached to this email is a copy of the Leasing and Management Agreement Contracts that were entered into with [redacted] (the consumer)On the bottom of page l of the Leasing Agency Agreement it specifically states that "Owner may terminate the Agreement by giving Gassen at least fifteen (15) days prior written noticeIf the Property is not leased at the time Owner terminates the Agreement, then Gassen shall be entitled to a termination fee equal to 50% of one full month' s rent to be paid under the Leasing Agreement, and Gassen shall also be entitled to reimbursement of all expenses incurred by Gassen on account ofthe Property." Therefore, per the Leasing Agreement's terms, the consumer, [redacted] , was charged the 50% termination fee when she chose to terminate the agreementAs a show of good will Gassen Company did not pursue [redacted] for any additional costs including but not limited to labor, insurance, mileage reimbursement, or advertising AS mentioned inthe previous letter, which is attached to this e-mail, Gassen Company made multiple trips (13) to the property in order to conduct showings to prospective tenants on the property owner's behalfThe property, according to Mapquest.com, is located miles (l hour and minutes travel time) from Gassen Company's officeAt trips and the average mileage reimbursement of $0.5l/mile the total eost of mileage reimbursement would come to $At trips to the property , taking hours each (not including the time taken to Show the property which is an average minutes), with a remaining $leftover from the $termination fee (after the $is deducted), the consumer is basically being charged $10.29/hour ($147.23/hours)This $10.29/hour plus the $does not cover all of Gassen Company's costs of business on this transaction as it does not cover employee insurance, employee Salary, etcGassen Company, per the Contracts that were signed by the property owner, had the ability to request the $termination fee and still request reimbursement for any additional Costs but Chose not to and to only process payment from the consumer at the 50% termination fee
If you expect nothing from [redacted] , then you will be satisfied [redacted] has lost my trust Initially, they seemed to do satisfactory job for our condominium However the past two years have been horrible Homeowners have reached out to [redacted] with their concerns, but things have not improved I finally wrote to [redacted] three weeks ago about some of my concerns I was hoping to have a conversation with him, but I have been ignored I even reminded him that I was on the Board when we decided to hire [redacted] and yet I still don't get the courtesy of a response A part of me wasn't surprised since ignoring people seems to be the [redacted] way now The property managers we've had the past two years seem incompetent and lack basic people and customer service skills They aren't good about responding to questions or concerns despite repeated follow ups Some have demonstrated an appalling lack of integrity I don't trust them to do their jobs It seems we are limited in our choice of property management companies I wish more competition was out there
see attached The letter dated April 21, from the Revdex.com regarding ID [redacted] , has been received in the Gassen officeAs stated in the previously provided response, the Board of Directors of Huntington Cove HOA will not remove the $in legal fees from the account of [redacted] This is a decision by the Board of Directors of Huntington Cove HOA to Gassen Company
Same thing with me, always ignored! They always suggest to our Board some kind of a work and we waste our money on unnecessary improvements!!! Contracts are also not specified!
see attached The complaint notice regarding Mr. [redacted] has been received by Gassen Company. Please consider this letter a response to the complaint. In 2015, Huntington Cove HOA hired a paint contractor to paint all exterior wood trim on the 24 association units. Homeowners... were notified of the project through mailings and via the annual meeting minutes. Each homeowner was assessed $135.00 for the painting of their unit's exterior trim.In March 2016, the Huntington Cove Board of Directors requested that [redacted] ***, Association Manager, place the delinquent homeowner unit accounts with the office of Roeder Smith Jaden. Because the delinquent account was placed with the attorney, all communication regarding the account is directed to the attorney's office. Mr. [redacted] was directed to contract the attorney with any questions regarding his account. Mr. [redacted] 's account was charged $65 for the attorney demand letter and $88.50 for attorney communications. Per the Board's decision, the legal fees will not be waived. Per the Declarations of Huntington Cove, Section 6.1 d, all legal fees incurred by the association in connection with the collection of assessments and the enforcement of the Governing Documents, MCOIA, or the Rules and Regulations may be assessed against the owners unit.
Initial Business Response / [redacted] (1000, 7, 2014/11/18) */ The Board of Directors removed the Sfine on November 3, see attachedThe Board of Directors apologizes for any misunderstanding Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I mentioned, Gassen Company needs to send letters of apology one for me in Texas and one at the mentioned address to my tenant for the lies and the stories Gassen/ [redacted] made up and when I spoke with the board of the association they admitted that Gassen lied and never shared my issues with them, therefore an apology letter is needed from Gassen for their dishonest business practices thanks, ***
Initial Business Response / [redacted] (1000, 6, 2014/04/21) */ ***response has been scanned in and converted to text below (full version is available using the online complaint system) Gassen Management is not responsible to make the rules at the Villages of Eagle LakeOur role and responsibility is to enforce the rules with the homeowners that are made by the associationIn the even a renter resides in a unit, it is the responsibility of the renter to identify their concerns with the homeowner who in turn notifies managementIt is the responsibility of the homeowner to provide a copy of the Rules and Regulations to their renters for complianceThe section of the rules for winter parking is printed twice in the manual to ensure all residents understand the guidelinesIt is provided below for your reference Winter Parking: Any vehicle in violation of these rules may cause the snow removal contractor to cease plowing in the areaThis is unacceptable and the vehicle may be towed without noticeWe are not eager to tow any vehiclesIt is important to allow the plows to get into all areasWith any snowfall exceeding two (2) inches there will be: No parking in guest parking until the area has been completely plowedNo parking on garage aprons between a.mand p.mor until the area is plowed full width The major storm occurrence on April 3-was highly publicized so residents in the Twin Cities were informed of this upcoming eventThe rules and regulations do not specify which months out of the year snow removal is performedThe snow vendor, as an agent for the board, has the authorization to tow vehicles if they hinder snow removal activity in the visitor parking lots on the propertyGroundsCare exercised their authority to tow the vehicle to clear an open pathway down the center of the finger street for accessThe vendor performed within their contract time restraints to first "open up" the roadways to the completion of the plowing in the development The Association stands by the Rules and Regulations and has no obligation to reimburse a resident for violation Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reasons this is completely unacceptable is for multiple reasonsFirst, they are attempting to enforce rules that are not within the time frame stated which would be winter, furthermore they are attempting to place blame on us as residents for not watching the weather channelSorry I have better things to do with my timeThey have continuously pushed blame on other resources such as the landlord, the city, the police department and the boardClearly stating in their response it is their duty to enforce the rules I have a hard time understanding how it is I have of emails from them saying they can't enforce the rules it's the boards job to do soThey and other residents have harassed and discriminated against us for almost years with excuse after excuseWe continue to document their lies and negligence and will continue to do so as they are starting to get their stories mixed upSide note: there is nothing in the rules we have from their previous employee (the property manager) that it's the job of the plow company to plow just the main driveWe also, have photos from the date in question that they cherry picked the cars that were towedThe next day they said "I can assure you that we would not have residents cars towed"Now they say they didI think anyone can see why this company is a nightmare to work withThey have NEVER, not one time followed through on the rules they have in place and are continuously back tracking on everythingThey can't keep employees so we never know who's going to respond to requests and issuesThey (and the board) are solely responsible for turning this neighborhood into a ghetto and it's bad management and even worse business practice to start towing residents vehicles IN THE SPRING!!!!!!!!!!!!!!!!!!!!!!
Hello, My name is Nancy [redacted] and I am the Association's Manager since April 1, Prior to this date, the Association contracted with Gassen Company for monthly financial statements only MrGassen requested I respond to the complaint I have attached recent correspondence to Mr [redacted] It is the responsibility of the Board of Directors and the Management Agent (Gassen Company) to follow the Association's governing documents (Articles of Incorporation, Declaration and Bylaws) Mr [redacted] , being a former President of the Board of Directors is aware of the legal responsibility, obligation and due diligence that the Association must followMr [redacted] apparently had two dogs and dogs are not allowed at the Association, this is a violation of the Association Rules Mr [redacted] was fined for non-compliance of the Association RulesIt is my understanding that his account was past due and because of the dog issue, legal counsel was necessary to try and resolve this matter That apparently did not work Per the governing documents, legal fees can be charged back to the owner's accountIt is the intention of myself and of MrTim [redacted] our Director of Operations, to contact Mr [redacted] and request he meet with us face to face to attempt to resolve his disputes This will require cooperation from Mr [redacted] Please contact me with any additional questions regarding this claim We hope this response is satisfactory and that you will close the complaint Thank youNancy ***, CMCA, AMS Gassen Company ###-###-#### n***@gassen.com As
Initial Business Response / [redacted] (1000, 8, 2015/06/23) */ I am writing in response to the complaint you have received from [redacted] regarding this matter The Board of Directors of the Devonwood Association has approved the roof and skylights to be replaced on Mr [redacted] building as well as another building at Devonwood; this is starting on June 29thThe Board has worked very diligently to obtain bids and approve one in a timely manner to move forward with this roof replacement project Per the documents of the Association, interior damages not covered by the Association insurance policy do fall back onto the owner through their individual HOpolicyAdditionally skylights are an owner matter to be responsible for as well, and this expense will be billed back to Mr [redacted] after the roof replacement project is completed We have been in constant contact with Mr [redacted] by giving him correspondence backup for the past years and answering numerous emails from him and his real estate agent Please contact me should you have any additional questions or need any additional backup regarding this information
Initial Business Response / [redacted] (1000, 6, 2015/08/28) */ I have attached a copy of the homeowner ledger which identifies was charge against the account and each payment that has been appliedThe charges are reflected as Monthly fee ort Special assessment and the payments are reflected as Lockbox Payment received and appear as credits ($)I have also attached copies of the payments as provided by the homeownerYou will note that both payments in question are applied against the accountMoney order # [redacted] in the amount of $was applied on February 10, Cashiers Check # [redacted] in the amount of $was applied on the account on March 10, I believe the problem exists because the homeowner often times sent in payments that resulted in credit balances, in effect paying aheadYou will note on the homeowner ledger no payments were received during the months of April or May Effectively those months were paid by the credit balances until the next payment was received on June 25, Although I do not know the intent of the homeowner when making payments I suspect at some point in time they felt they had paid ahead for the months of May and June when in fact they had notWhen asked to provide documentation of the payments they sent in the two (2) payments which are in fact applied to their account We will gladly waive any late fees incurred, which to date amount to a total of $However thisa does still leave a balance due on the accountIf there are other payments the homeowner feels were not applied to the account yet cashed all I need is a copy of the front and back of the check and we will reserach further Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This association has not told me how much I owe them specificallyOnly generic information has been relayed, and no further contact has been made by the associationI would also like to inquire about the $credit that was discussed verbally roughly days ago Final Business Response / [redacted] (4000, 11, 2015/09/08) */ The consumer has stated that a Mr [redacted] made reference that the account had over a $creditThere is no Mr [redacted] that works in our office so I do not know who would have made this statementHowever if you view the attached homeowner ledger, which I have again attached, there were various times when the consumer did in fact have a credit balanceThe credit balances are noted by numbers in parenthesisThe credit balances were caused by the consumer making additional payments against the accountThere was in fact a credit balance as of March 10, in the amount of $which appears on page of the homeowner ledgerThe credit balance was then used up during the months of April and MayContrary to what the consumer is stating there was no $credit as of days agoAgain this is evidenced by the attached homeowner ledger By removing the $in accumulated late fees the balance due as of this date $I am uncertain if this is what the consumer is asking for with the statement "this association has not told me how much I owe them specifically"The recurring monthly association fees are $per month which the consumer must be aware of since they have sent in $for the past few months
Initial Business Response / [redacted] (1000, 9, 2015/06/01) */ Hello Mr [redacted] , Attached please find the following sets of information pertaining to case # [redacted] : Your letter dated May 12, 2015; May email from [redacted] , President of the Board of Directors in response to the complaintPlease feel free to contact Mr [redacted] with any questions you may have; [redacted] 's account ledger as of today; multiple emails as back correspondence Legal demand letter Amended Declaration Gassen Company, as the managing agent for Greensboro Square Condominium Association, is obligated to comply with the governing documents of the Association, pertaining to any past due accounts Article IX of the Amended Declaration (starts on page 10) addresses the Assessments charged to each Homeowner and Article XVII (starts on page 19) references to Compliance & Defaults At no time did Management ever advise Ms [redacted] to "stop bothering them" as her complaint states Ms [redacted] is current on her association fees as indicated on her account ledger
Initial Business Response / [redacted] (1000, 5, 2015/03/03) */ I am responding to a complaint filed by [redacted] who lives in the Devonwood Association that Gassen Company has been hired to be the management agent for by the Board of DirectorsAttached please find copies of all the correspondence sent to [redacted] for the charge of wood replacement she is referencingAdditionally the claim that she does not have railings on her unit is not true; the porch / patio on this unit is screened in and it does have a railing along the outer edge of the patio The Board completes wood replacement each and every year on a number of buildings and sends correspondence to owners with the total that is due to the Association allowing days for owners to pay Gassen Company feels as though we have provided [redacted] with all the necessary correspondence and documentation regarding this matter; if there is anything else she is requesting, please do not hesitate to contact me directly and I will promptly provide it to [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not included the letter of april 2014, This letter has been requested several times and has not been produced and it is the one in great question as it tells in details what we as homeowners are to payI would like a copy of this letter as proof that I may have misread the letter Final Business Response / [redacted] (4000, 13, 2015/03/16) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) I am responding to the response from the Homeowner regarding this matterThe attached letter was also sent to all owners who were having wood replacement work done on their homes this past spring summer season on April 14, We have provided this owner with all the documentation she has requested over the past year regarding the wood replacement matter Thank you for your assistance in this matter and please feel free to contact me directly should you need any additional informationI can be reached at [redacted] or via email at [redacted] @gassen.com
Initial Business Response / [redacted] (1000, 5, 2014/03/26) */ ***response has been scanned in and converted to text below (full version, including attachments, is available using the online system) This letter, and all attached documentation, is being sent to you in response to a consumer complaint (Case # [redacted] : [redacted] ) that was received by me at my office on March 26, The complaint reads as follows: "I was told that my town home would be advertised on several websites in order to rentFrom what I could find it was only advertised on CraigslistI had one serious interest in the place in monthsOnce I didn't accept her application, there was no contact from the broker and no additional showing of my place" The consumer was notified that multiple advertisement websites would be used and this did occur in accordance with the agreement between her and Gassen CompanyThe attached documentation will show that the property was in fact advertised on more websites, besides Craigslist.com, including, but not limited to: Postlets.com, Hotpads.com, Mypads.com, Zillow.com, Trulia.com, Yahoo.com, Oodle.com, Livelovely.com, Enormo.com, Trovit.com, Zumpit.com, Backpages.com, and more The consumer states that "I had one serious interest in the place in monthsOnce I didn't accept her application, there was no contact from the broker and no additional showing of my place"Please refer to the email documentation dated February 3rd, showing a response that I wrote to the potential tenant that the property owner decided not to allow that person to rent the property due to her lack of ability to meet income requirements/credit score/satisfactory rental history as well as the property owner and the prospective tenant having been previously acquaintedAfter this prospective tenant's interest was turned down by [redacted] there indeed was communication between myself and her, contrary to her complaint, on numerous occasions by email on 2/6/14, 2/7/14, 2/10/14, 2/11/14, 2/19/14, and 3/3/(when she notified me that she would be terminating Gassen Company's services)There were also multiple other interested parties in her property that she denied, via email, due to their having pets as well as the prospective tenants not being willing to pay the advertised rent price of $because the prospective tenants claimed they were able to find other properties that were better value for same or less of a monthly rent price ( [redacted] was notified of this in writing and by phone)In regards to the consumer complaint claiming that there were no additional showings of her property beyond the February 3rd declination of the prospective tenant that applied, there were, in fact, more showings which occurred on 2/6/14, 2/8/14, 2/11/14, 2/24/14, and 2/28/(email documentation of appointments scheduled with prospective tenants provided) The Consumer's Desired Resolution section of the complaint reads as follows: "For the amount that I was charged, I should have done my own advertisingThis company received a lot of money to only advertise on CraigslistThis went on for three months and not one serious leadUpon the termination of the contract, I was able to rent my place in less than three days and that was using Craigslist"The Client/Consumer, [redacted] , signed the Leasing Contract (see attached) with Gassen Company and then terminated the contract knowing full well that she was going to have to pay a termination fee equal to 50% of the advertised rent price at that given time (see attached email documentation of [redacted] 's termination email and acknowledgement of termination terms)As stated above, shown evident through email communications from the advertising sites and leads produced from said sites, and screen shots of said advertising sites it is shown that the client's ( [redacted] ) was in fact advertised on many more websites than just Craigslist.comUpon termination of the contract [redacted] , in accordance with the Leasing Agency Agreement, paid a termination fee of 50% of the advertised rent price equal to $The Leasing Agency Agreement, regarding termination, states the following: "Owner may terminate the Agreement by giving Gassen at least fifteen (15) days prior written noticeIf the Property is not leased at the time Owner terminates the Agreement, then Gassen shall be entitled to a termination fee equal to 50% of one full month's rent to be paid under the Leasing Agreement, and Gassen shall also be entitled to reimbursement of all expenses by Gassen on account of the Property"Gassen Company, and myself as its' representative, did not charge the client, [redacted] , for expenses (gas reimbursement, labor, insurance, etc.) (per section 3, page 2, lines and 2, of the Leasing Agency Agreement) and only charged the client for the 50% of one full month's rent as the termination portion of the Leasing Agency Agreement statedThe termination fee charged, and paid by the client, is in accordance with the Leasing Agency Agreement that was agreed upon by all parties at the onset of the agreementAdditionally, there is record, should it need to be provided, that there were individual trips (12/3/13, 12/20/13, 1/13/14, 1/16/14, 1/17/14, 1/20/14, 1/24/14, 2/3/14, 2/6/14, 2/8/14, 2/11/14, 2/24/14, 2/28/14) made to the property throughout the course of the business relationship with [redacted] in order to show her property to prospective tenants Gassen Company, and myself as its' representative, was not notified of any questions or disputes regarding whether or not the property was advertised on multiple sitesIf I would have been notified of the client's doubts as to whether or not the property was being advertised on multiple sites I would have happily provided this information without questionIf there is any additional documentation, statements, or other materials needed for resolution please let me know Consumer Response / [redacted] (3000, 12, 2014/04/10) */ I would like to have an itemized accounting of cost of advertising on Craigslist, etcas well the other items that justify the charge if $ Business Response / [redacted] (4000, 14, 2014/04/16) */ ***response has been scanned in and converted to text below (additional documents are available using the online complaint system) Please find attached to this email is a copy of the Leasing and Management Agreement Contracts that were entered into with [redacted] (the consumer)On the bottom of page l of the Leasing Agency Agreement it specifically states that "Owner may terminate the Agreement by giving Gassen at least fifteen (15) days prior written noticeIf the Property is not leased at the time Owner terminates the Agreement, then Gassen shall be entitled to a termination fee equal to 50% of one full month' s rent to be paid under the Leasing Agreement, and Gassen shall also be entitled to reimbursement of all expenses incurred by Gassen on account ofthe Property." Therefore, per the Leasing Agreement's terms, the consumer, [redacted] , was charged the 50% termination fee when she chose to terminate the agreementAs a show of good will Gassen Company did not pursue [redacted] for any additional costs including but not limited to labor, insurance, mileage reimbursement, or advertising AS mentioned inthe previous letter, which is attached to this e-mail, Gassen Company made multiple trips (13) to the property in order to conduct showings to prospective tenants on the property owner's behalfThe property, according to Mapquest.com, is located miles (l hour and minutes travel time) from Gassen Company's officeAt trips and the average mileage reimbursement of $0.5l/mile the total eost of mileage reimbursement would come to $At trips to the property , taking hours each (not including the time taken to Show the property which is an average minutes), with a remaining $leftover from the $termination fee (after the $is deducted), the consumer is basically being charged $10.29/hour ($147.23/hours)This $10.29/hour plus the $does not cover all of Gassen Company's costs of business on this transaction as it does not cover employee insurance, employee Salary, etcGassen Company, per the Contracts that were signed by the property owner, had the ability to request the $termination fee and still request reimbursement for any additional Costs but Chose not to and to only process payment from the consumer at the 50% termination fee
If you expect nothing from [redacted] , then you will be satisfied [redacted] has lost my trust Initially, they seemed to do satisfactory job for our condominium However the past two years have been horrible Homeowners have reached out to [redacted] with their concerns, but things have not improved I finally wrote to [redacted] three weeks ago about some of my concerns I was hoping to have a conversation with him, but I have been ignored I even reminded him that I was on the Board when we decided to hire [redacted] and yet I still don't get the courtesy of a response A part of me wasn't surprised since ignoring people seems to be the [redacted] way now The property managers we've had the past two years seem incompetent and lack basic people and customer service skills They aren't good about responding to questions or concerns despite repeated follow ups Some have demonstrated an appalling lack of integrity I don't trust them to do their jobs It seems we are limited in our choice of property management companies I wish more competition was out there
see attached The letter dated April 21, from the Revdex.com regarding ID [redacted] , has been received in the Gassen officeAs stated in the previously provided response, the Board of Directors of Huntington Cove HOA will not remove the $in legal fees from the account of [redacted] This is a decision by the Board of Directors of Huntington Cove HOA to Gassen Company
Same thing with me, always ignored! They always suggest to our Board some kind of a work and we waste our money on unnecessary improvements!!! Contracts are also not specified!
see attached The complaint notice regarding Mr. [redacted] has been received by Gassen Company. Please consider this letter a response to the complaint. In 2015, Huntington Cove HOA hired a paint contractor to paint all exterior wood trim on the 24 association units. Homeowners... were notified of the project through mailings and via the annual meeting minutes. Each homeowner was assessed $135.00 for the painting of their unit's exterior trim.In March 2016, the Huntington Cove Board of Directors requested that [redacted] ***, Association Manager, place the delinquent homeowner unit accounts with the office of Roeder Smith Jaden. Because the delinquent account was placed with the attorney, all communication regarding the account is directed to the attorney's office. Mr. [redacted] was directed to contract the attorney with any questions regarding his account. Mr. [redacted] 's account was charged $65 for the attorney demand letter and $88.50 for attorney communications. Per the Board's decision, the legal fees will not be waived. Per the Declarations of Huntington Cove, Section 6.1 d, all legal fees incurred by the association in connection with the collection of assessments and the enforcement of the Governing Documents, MCOIA, or the Rules and Regulations may be assessed against the owners unit.
Initial Business Response / [redacted] (1000, 7, 2014/11/18) */ The Board of Directors removed the Sfine on November 3, see attachedThe Board of Directors apologizes for any misunderstanding Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I mentioned, Gassen Company needs to send letters of apology one for me in Texas and one at the mentioned address to my tenant for the lies and the stories Gassen/ [redacted] made up and when I spoke with the board of the association they admitted that Gassen lied and never shared my issues with them, therefore an apology letter is needed from Gassen for their dishonest business practices thanks, ***