Gaston's Towing & Auto Repair

Yes we did and they brought out the rest after our food was already out at the table and didn't offer to discount it take it off or anything until after I said anything and they told us it wasn't even made for us it was made for another table but they supposedly didn't want it. Not real comfortable...

with that at all.

These are the facts as I know them to be regarding the incident we are addressing now.
Sunday July 19th around 9:15 pm my hostess, Carli, came to me and said a guest at table 11 wanted to see a manager.  I came out right away. As I approached the table I could see that the guest was obviously visibly upset. He was standing up and giving off an aggressive demeanor.
I immediately asked him what the problem was and introduced myself.  He pointed to two tiles above 2 booths across the room. He stated that they had black mold and he could get us shut down. I very calmly and nicely told him that we were having air-conditioning issues and had a repair man coming first thing Monday. That I also had shut down that section and was not seating anyone there until the issue was resolved. I told him that I would forward his concerns to the repair man. He stated again that Board of health would shut us down. I told him that we are visited regularly by them and everything was fine. I was trying to be reassuring but I don’t think he took it that way.
I asked them if they would like to be moved. They said yes. I told them not to worry about anything on their table and that we would move everything for them.  The hostess was there the whole time I talked to them. 
We moved them to the opposite end of the restaurant. The server and the hostess moved all of their things while I walked them down to their new table and got a new highchair.
I apologized for the inconvenience and told them my name again. Told them if they had any other issues or if something wasn’t 100% to not hesitate to ask for me so I could take care of it immediately.
They stayed and ate their meal. I assumed the issue was resolved.
45 minutes later their server came to me. He said they were asking for me. He also asked me if I would finish taking care of them because they were the rudest people he had ever taken care of. This is from a seasoned server who can take a lot.  I told him no problem.
I printed the check and went down to the table. I asked them how they were doing. The man answered very rudely and angrily, “Im doing just fine. How about you?”. I said I was okay and asked what happened and if there was an issue. He said, “No, I just wanted to know what your name was for corporate.”  I told him that was okay and he asked for his check. I gave it to him.
He put $20.00 in TC bucks (its what we give people who have issues to use at our store like gift cards) and a free appetizer coupon. I took all the discounts off the check and dropped it off. I told him I would process his payment whenever he was ready.
He paid in cash. I brought back his change. I told him that I was sorry we didn’t meet his expectations and to have a great night.
Again the hostess came to me and said he was up front asking for corporates number.  Again I approached the man. I told him that we were an independently owned franchise and that if he went to TexasCorral.net and went to the contact information he could email corporate directly and they would contact the appropriate channels. He told me that wasn’t good enough that he wanted to talk to whoever was above me. I informed him that I was the General Manager and if he just went online it would go above me.
He then told me that I was rude and the worst manager he has ever encountered. In fact, the opposite was true. Not only was I offended but was angered because I had done nothing but try and make him happy and showed an immense amount of patience.  As a mother of two boys I have plenty of it. I still couldn’t tell you why he was so angry and why he felt like acting the way he was was warranted in any way. He couldn’t even tell me why he was so angry. He raised his voice to me and my staff. He made his server so aggravated he didn’t even want to serve him anymore.
At this point I realized nothing could be done. I asked him to leave. He said he was going to call Board of Health, Corporate,  the news, and the Revdex.com. I told him he could call whoever he liked but he had to leave.
After the gentleman left it still wasn’t over.
His wife called under a private number and threatened me over the phone. She said something like “I should watch how I talk to my customers because they could get me fired and my restaurant shut down.”
I don’t know what kind of adult acts in the manner they did or think its okay to do private threatening calls to other people.
In conclusion,  the maintenance man did come first thing Monday morning.  He did fix the air conditioning unit that was down. The tile was replaced. Board of Health came. We showed them the receipt of the repair and explained what happened.
In my opinion this gentleman is in the wrong. He had no right to act or treat people the way he did.  I was nothing but accommodating and patient with him and all of this he is doing is unnecessary.
Thank you for your time. Don’t hesitate to call or email with any questions.
 
Mylisa [redacted]
mylisa[redacted]@live.com