Gastroenterology Of San Marcos/New Braunfels

December 10, Please find enclosed a refund check for the no show fee collected along with our sincere apology that this occurredWe are doing an internal investigation to see who the nurse spoke with about getting her no show fee returnedWhat we have found so far is the patient did have two appointments and we did have a new receptionist at the time and she failed to recognize the diagnosis of the patientWe should not have made either appointment, as we do not treat umbilical herniasAny questions, please feel free to call me at ###-###-#### Ext*** [redacted] ###-###-### [redacted] #

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

December 10, 2014 Please find enclosed a refund check for the no show fee collected along with our sincere apology that this occurred. We are doing an internal investigation to see who the nurse spoke with about getting her no show fee returned. What we have found so far is the patient did have two...

appointments and we did have a new receptionist at the time and she failed to recognize the diagnosis of the patient. We should not have made either appointment, as we do not treat umbilical hernias. Any questions, please feel free to call me at ###-###-#### Ext. [redacted]. [redacted] ###-###-###[redacted]
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