Initial Business Response / [redacted] (1000, 5, 2016/02/23) */ Thank you for contacting meI am pleased to inform you that the issue has been resolved with the customer
***, Thank you for letting Gate City Bank know about your experienceWe did attempt to reach out to you on July 31st and August 1st regarding your account and have not received a phone call back from youGate City Bank takes customer service seriously and would be happy to review your
account with you and discuss your concerns
Gate City Bank has refunded the fee that was requested by *** ** *** below. We apologize for the delayed response in regards to this, the initial e-mails may have been caught in our E-mail Filer System. I can assure you that we take our customers concerns seriously, and they are
generally resolved on the day in which we are contacted
I am rejecting this response because:No one will listen to me. We've been hurt by your offices. They way you do things is not okay! Demanding that I return to the office is not okay.
Initial Business Response /* (1000, 5, 2016/02/23) */
Thank you for contacting me. I am pleased to inform you that the issue has been resolved with the customer.
[redacted], We have tried contacting you by phone on July 31st, August 1st, and August 2nd and haven’t heard back from you. We strive to provide the best customer service possible and would love to help you in any way. Please feel free to contact me at ###-###-#### and we can discuss your account. We hope to hear from you soon to address your concerns.
Initial Business Response / [redacted] (1000, 5, 2016/02/23) */ Thank you for contacting meI am pleased to inform you that the issue has been resolved with the customer
***, Thank you for letting Gate City Bank know about your experienceWe did attempt to reach out to you on July 31st and August 1st regarding your account and have not received a phone call back from youGate City Bank takes customer service seriously and would be happy to review your
account with you and discuss your concerns
Gate City Bank has refunded the fee that was requested by *** ** *** below. We apologize for the delayed response in regards to this, the initial e-mails may have been caught in our E-mail Filer System. I can assure you that we take our customers concerns seriously, and they are
generally resolved on the day in which we are contacted
I am rejecting this response because:No one will listen to me. We've been hurt by your offices. They way you do things is not okay! Demanding that I return to the office is not okay.
Initial Business Response /* (1000, 5, 2016/02/23) */
Thank you for contacting me. I am pleased to inform you that the issue has been resolved with the customer.
[redacted], We have tried contacting you by phone on July 31st, August 1st, and August 2nd and haven’t heard back from you. We strive to provide the best customer service possible and would love to help you in any way. Please feel free to contact me at ###-###-#### and we can discuss your account. We hope to hear from you soon to address your concerns.