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Gate House Lamps

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We are in receipt of your letter concerning [redacted], Ms [redacted] Initiated our services on 9/30/2015,at which time she spoke to [redacted], Ms/ [redacted] provided all of her information at the time of the call which included her Creditor Names and amounts owed to each and her...

Bank Information to start the program.   We did unfortunately misspell her name on the initial call but thatwas corrected immediately! The error was as follows: [Name[redacted] We are not sure of why the communication was missed but we do have several messages that are noted on call logs to her phone number asking her to respond. We strive to make every return call within 24 hours, we base our business on customer service and apologize that Ms. [redacted] was not satisfied. Ms. [redacted] also commented about notifications to her lenders, Ms. [redacted] chose a start date of 10/2/2015and the payment returned to us,this caused the account to pause until we heard back from her, so she was correct we did not notify them because we were not sure of her commitment to our services. We made several attempts to get in touch with Ms. [redacted] but to no avail.Best Regards,

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Address: 7 Willowbrook Rd, Asheville, North Carolina, United States, 28805-1430

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www.gatehouselamps.com

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