We understand and truly sympathize with the situation and certainly value you as a subscriber I have responded back via email with additional information, but in a nutshell, as a gesture of good will to you as our valued subscriber, I have credited your account for the entire amount (previously credited for one month and remainder of applied today) As we apply this credit, please be aware that this amount of $was never billed by or paid to The Columbus Dispatch, [redacted] Services out of Oregon was the initiator We are not affiliated with nor do we conduct any type of business with [redacted] Services and have never received any payments from them Should you run across any questionable invoices or communication in the future, please give us a call for validation It has been a pleasure to be of assistance to you
Please accept this as confirmation that we are in receipt of your complaint to the Revdex.com regarding your delivery issuesThere are times that there are circumstances beyond our control, such as production issues or weather conditions, that can cause a delay in deliveryWhen everything runs as it should, the guaranteed delivery time is 6:a.mMonday through Friday, and 8:a.mSaturday and Sunday I apologize that we have not been able to meet these deadlines continuously resulting in this very frustrating, inconvenient situation for you and the other residents of your facility Your account has been escalated with our field team, which will generate detailed attention to your deliveryWe have credited your account for as requested, which will bring your “paid through” date to 11-27- I know this doesn’t alleviate the frustration or aggravation that you have had to endure, but will hopefully show our commitment to resolving the delivery issues at handIt is our goal to provide excellent service, and we are extremely sorry that we have not reached our goalWe are confident that we can improve the delivery and appreciate your patience and understanding as we work to resolve these issues for you, I assure you that we are better than we have shown If any other residents have been impacted by the late delivery, they are welcome to contact me and I will assist them in getting their account properly noted and apply any credits needed If you have any further questions you can contact me directly at [redacted] or [redacted] and I will be happy to assist you / [redacted] Style Definitions */
2-1- Dear Mr [redacted] , Please accept this as confirmation that we are in receipt of your complaint to the Revdex.com regarding your billing issuesWe sincerely apologize for the frustration this has caused you, and any misunderstandings that have occurredIt is our goal to provide our customers with prompt and efficient service, and we apologize that we have failed to do so When reviewing your accounts, it is noted that your print subscription was terminated at your request on 9-6-and at that time your home delivery should have completely stoppedHowever, the agent who assisted you with your request failed to stop your Electronic Edition which was ordered 12-16-as a separate accountSince a credit card was placed on file, and auto-pay was selected, it continued to generate a monthly withdrawal of from your card We have stopped your Electronic Edition subscription effective tomorrowIn addition, we have requested a refund be sent to you in the amount of $Please allow business days for receipt It is situations like this that allow us to work with our agents by providing additional training to improve our customer serviceThank you for allowing the Columbus Dispatch to work with you to resolve this problem If you have additional questions or concerns, please contact me directly at either [redacted] or my direct line, [redacted] [redacted] Customer Relationship Assistant [redacted] The Columbus Dispatch / [redacted] Style Definitions */
I am rejecting this response because: The funeral home made the immediate family book marks with the obituary and a picture of [redacted] on themI would like to see how they notify people that the obituary can be disrupted by adds placed by The DispatchWe have placed multiple obituaries in The Dispatch and never had this issueIf they properly notify people I will close this issueOnce again it's extremely disrespectful and if it happened to someone within that company I'm sure they would feel the same way
April 8th, To Whom It May Concern: In reply to the complaint received from [redacted] # [redacted] , the carrier has been informed to not deliver to this consumer We did not contact the consumer and will verify no delivery for the next few weeks Sincerely, [redacted] The Columbus Dispatch [redacted] [email protected]
We understand and truly sympathize with the situation and certainly value you as a subscriber I have responded back via email with additional information, but in a nutshell, as a gesture of good will to you as our valued subscriber, I have credited your account for the entire amount (previously credited for one month and remainder of applied today) As we apply this credit, please be aware that this amount of $was never billed by or paid to The Columbus Dispatch, [redacted] Services out of Oregon was the initiator We are not affiliated with nor do we conduct any type of business with [redacted] Services and have never received any payments from them Should you run across any questionable invoices or communication in the future, please give us a call for validation It has been a pleasure to be of assistance to you
I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me
Please accept this as confirmation that we are in receipt of your complaint to the Revdex.com regarding your delivery issuesThere are times that there are circumstances beyond our control, such as production issues or weather conditions, that can cause a delay in deliveryWhen everything runs as it should, the guaranteed delivery time is 6:a.mMonday through Friday, and 8:a.mSaturday and Sunday I apologize that we have not been able to meet these deadlines continuously resulting in this very frustrating, inconvenient situation for you and the other residents of your facility Your account has been escalated with our field team, which will generate detailed attention to your deliveryWe have credited your account for as requested, which will bring your “paid through” date to 11-27- I know this doesn’t alleviate the frustration or aggravation that you have had to endure, but will hopefully show our commitment to resolving the delivery issues at handIt is our goal to provide excellent service, and we are extremely sorry that we have not reached our goalWe are confident that we can improve the delivery and appreciate your patience and understanding as we work to resolve these issues for you, I assure you that we are better than we have shown If any other residents have been impacted by the late delivery, they are welcome to contact me and I will assist them in getting their account properly noted and apply any credits needed If you have any further questions you can contact me directly at [redacted] or [redacted] and I will be happy to assist you / [redacted] Style Definitions */
2-1- Dear Mr [redacted] , Please accept this as confirmation that we are in receipt of your complaint to the Revdex.com regarding your billing issuesWe sincerely apologize for the frustration this has caused you, and any misunderstandings that have occurredIt is our goal to provide our customers with prompt and efficient service, and we apologize that we have failed to do so When reviewing your accounts, it is noted that your print subscription was terminated at your request on 9-6-and at that time your home delivery should have completely stoppedHowever, the agent who assisted you with your request failed to stop your Electronic Edition which was ordered 12-16-as a separate accountSince a credit card was placed on file, and auto-pay was selected, it continued to generate a monthly withdrawal of from your card We have stopped your Electronic Edition subscription effective tomorrowIn addition, we have requested a refund be sent to you in the amount of $Please allow business days for receipt It is situations like this that allow us to work with our agents by providing additional training to improve our customer serviceThank you for allowing the Columbus Dispatch to work with you to resolve this problem If you have additional questions or concerns, please contact me directly at either [redacted] or my direct line, [redacted] [redacted] Customer Relationship Assistant [redacted] The Columbus Dispatch / [redacted] Style Definitions */
I am rejecting this response because: The funeral home made the immediate family book marks with the obituary and a picture of [redacted] on themI would like to see how they notify people that the obituary can be disrupted by adds placed by The DispatchWe have placed multiple obituaries in The Dispatch and never had this issueIf they properly notify people I will close this issueOnce again it's extremely disrespectful and if it happened to someone within that company I'm sure they would feel the same way
April 8th, To Whom It May Concern: In reply to the complaint received from [redacted] # [redacted] , the carrier has been informed to not deliver to this consumer We did not contact the consumer and will verify no delivery for the next few weeks Sincerely, [redacted] The Columbus Dispatch [redacted] [email protected]