Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have a few comments about that statementI was NEVER given any price quotesI was NEVER told about belts or tires -- in fact, there was nothing wrong with the tires as I just bought them last AugustHe did tell me that it started fine after it had time to cool down As regards to that last paragraph, he NEVER NEVER offered to look at it again "at no cost to me " or NEVER NEVER offered to "travel to another place to look at it" He is just telling you what you want to hear to make you believe that he did all of the "right" things I would never go there again nor would I ever recommend them to anyone I have already told everyone that I am in contact with at my job, which is on the same road, to not trust them with anything This is unfortunate because they put a transmission into that car and I believe they did treat me fairly with that(That is why I had it towed there.) They did not tell me that the car needed "extra ' work; they put the transmission in and it was acceptable to drive
I filed a complaint against Gates Automotive back in April - case # [redacted] -- and to settle it I was asked if a refund was acceptable and I said it was Does it really take this long to get a refund? [redacted]
4/01/
To whom it may concern,
The following is an account and our answer to complaint # *** filed against Gates Automotive on 3/22/10:06:AM
The complaint officially submitted by the customer was in regards to
improper communication regarding her car repair with a diagnostic charge of $
When reading the "Customer's Statement of the Problem", it can be confusing as to exactly what the complaint is, so I would like to clarify all actual accounts and steps taken in this case to actually explain what was done
The customer's car was towed in early on Friday March 14th, A phone call was placed to the customer to gather information of the problem and to go over the diagnostic charges to look at the car for the stalling no start conditionThe customer approved the check out charges so we proceeded to tow the car into the building from the front parking lotOnce in the building we started by retrieving the trouble codes from the engine control module (ECM). Three codes were found P- cam sensor open circuit, P- engine coolant temp circuit high, P- knock sensor circuit problem
Scanning of the ECM for codes is only the first step in the diagnosisWe then verified the crank no start condition and started the pintesting for code PThe testing found thecamshaft position sensor (CMP) was intermittently shorting out to power causing the reference voltage to be incorrect which caused other sensors to read incorrectly causing the car not to startAlso, oil was perfusing through the sensor and had contaminated the CMP sensor connectorAt this point due to the intermittent nature of the no start condition we were able to start the carThe motor ran a little bit rough so two spark plugs were removed for inspection. The spark plugs were found to be worn out and at the end of their lifeThe car had 132,miles and they looked to be original (this would suggest a needed tune up) *** recomends replacement of the spark plugs every 30,milesWe also pintested for trouble code P0118. The service technician tested the resistance value of the engine coolant temp sensor (ECT) and found an open circuit inside the sensorThe third code was assumed to have been set because of the other two codesAt this point the spark plugs were reinstalled and all of the codes were cleared to reset the ECMThe technician at that point took the car on a seven mile test drive and detected no other major problems
Recommendations were made to replace the camshaft position sensor and connector ($240.73), the engine coolant temp sensor ($99.46), and tune up the car ($173.73)Other recommendations were made such as replacement of the drive belts, timing belt, and tires (based on mileage and condition.) Contact was made with the customer about the repairs needed for the car and everything was was explained over the phoneOne of the comments made by the customer was they were unwilling to spend more than a few hundred dollars on the car because they were already looking for a replacement vehicle and they had been looking at local dealersShe wanted us to hold on all repairs until she had the weekend to decide what to doOn Monday, March 17th, the customer called back to the shop and decided not to perform the needed repairsDue to the fact that we were able to drive the car she wanted to chance taking it as is.
The car was released to the customer with payment of the diagnostic fee $+ tax for a total of $The customer called the shop a few days later and claimed that the car stalled out again but this time the motor had locked up and had no coolant in the motor with a radiator cap that was offI inquired about being able to get the car back to the shop and get another look at it at no further cost to her or we could travel to a shop of her choice to inspect the damage. The customer stated she had bought a newer car and had salvaged the car and could not be inspectedWe were never given the opportunity to re-inspect the vehicle
In regards to the lack of fluids in the car, we neither added, subtracted, or charged for any fluidsIf their are any other questions or concerns with this claim I am available to be contacted by phone or email any time
Thank you,
*** ***
Service Manager
Gates Autom otive
###-###-####
***@gatesautocenter.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
4/25/
To whom it may concern,
The following is our answer to complaint #*** filed against Gates Automotive on 3/22/at 10:05:AM
After reading the "customer's response" to our statement, I would like to reiterate the facts. The car was towed in and diagnosedThe car was in fact not repairedAn estimate was drawn up for a full list of repairs for the carAt this point the repairs were declined and the car was driven from the shopDays later we did in fact have a conversation over the phone about what happened to the car and it was mentioned we would have liked to have the opportunity to inspect the car and in fact we would go and see the carWe were also told that the vehicle was salvaged and we could not inspect the car
In an effort to close this case we would be willing "in good faith" to offer a refund of the diagnostic fee of $Since we weren't contacted until after the vehicle had already been salvaged, we had no opportunity to address the customer's concerns
Thank You,
*** ***
Service Manager
Gates Automotive
###-###-####
***@gatesautocenter.com
I filed a complaint against Gates Automotive back in April - case #[redacted] -- and to settle it I was asked if a refund was acceptable and I said it was. Does it really take this long to get a refund? [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have a few comments about that statement. I was NEVER given any price quotes. I was NEVER told about belts or tires -- in fact, there was nothing wrong with the tires as I just bought them last August. He did tell me that it started fine after it had time to cool down. As regards to that last paragraph, he NEVER NEVER offered to look at it again "at no cost to me " or NEVER NEVER offered to "travel to another place to look at it". He is just telling you what you want to hear to make you believe that he did all of the "right" things. I would never go there again nor would I ever recommend them to anyone. I have already told everyone that I am in contact with at my job, which is on the same road, to not trust them with anything. This is unfortunate because they put a transmission into that car and I believe they did treat me fairly with that. (That is why I had it towed there.) They did not tell me that the car needed "extra ' work; they put the transmission in and it was acceptable to drive.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have a few comments about that statementI was NEVER given any price quotesI was NEVER told about belts or tires -- in fact, there was nothing wrong with the tires as I just bought them last AugustHe did tell me that it started fine after it had time to cool down As regards to that last paragraph, he NEVER NEVER offered to look at it again "at no cost to me " or NEVER NEVER offered to "travel to another place to look at it" He is just telling you what you want to hear to make you believe that he did all of the "right" things I would never go there again nor would I ever recommend them to anyone I have already told everyone that I am in contact with at my job, which is on the same road, to not trust them with anything This is unfortunate because they put a transmission into that car and I believe they did treat me fairly with that(That is why I had it towed there.) They did not tell me that the car needed "extra ' work; they put the transmission in and it was acceptable to drive
I filed a complaint against Gates Automotive back in April - case # [redacted] -- and to settle it I was asked if a refund was acceptable and I said it was Does it really take this long to get a refund? [redacted]
Consumer has been refunded, check mailed 7/17/- see attached
4/01/
To whom it may concern,
The following is an account and our answer to complaint # *** filed against Gates Automotive on 3/22/10:06:AM
The complaint officially submitted by the customer was in regards to
improper communication regarding her car repair with a diagnostic charge of $
When reading the "Customer's Statement of the Problem", it can be confusing as to exactly what the complaint is, so I would like to clarify all actual accounts and steps taken in this case to actually explain what was done
The customer's car was towed in early on Friday March 14th, A phone call was placed to the customer to gather information of the problem and to go over the diagnostic charges to look at the car for the stalling no start conditionThe customer approved the check out charges so we proceeded to tow the car into the building from the front parking lotOnce in the building we started by retrieving the trouble codes from the engine control module (ECM). Three codes were found P- cam sensor open circuit, P- engine coolant temp circuit high, P- knock sensor circuit problem
Scanning of the ECM for codes is only the first step in the diagnosisWe then verified the crank no start condition and started the pintesting for code PThe testing found thecamshaft position sensor (CMP) was intermittently shorting out to power causing the reference voltage to be incorrect which caused other sensors to read incorrectly causing the car not to startAlso, oil was perfusing through the sensor and had contaminated the CMP sensor connectorAt this point due to the intermittent nature of the no start condition we were able to start the carThe motor ran a little bit rough so two spark plugs were removed for inspection. The spark plugs were found to be worn out and at the end of their lifeThe car had 132,miles and they looked to be original (this would suggest a needed tune up) *** recomends replacement of the spark plugs every 30,milesWe also pintested for trouble code P0118. The service technician tested the resistance value of the engine coolant temp sensor (ECT) and found an open circuit inside the sensorThe third code was assumed to have been set because of the other two codesAt this point the spark plugs were reinstalled and all of the codes were cleared to reset the ECMThe technician at that point took the car on a seven mile test drive and detected no other major problems
Recommendations were made to replace the camshaft position sensor and connector ($240.73), the engine coolant temp sensor ($99.46), and tune up the car ($173.73)Other recommendations were made such as replacement of the drive belts, timing belt, and tires (based on mileage and condition.) Contact was made with the customer about the repairs needed for the car and everything was was explained over the phoneOne of the comments made by the customer was they were unwilling to spend more than a few hundred dollars on the car because they were already looking for a replacement vehicle and they had been looking at local dealersShe wanted us to hold on all repairs until she had the weekend to decide what to doOn Monday, March 17th, the customer called back to the shop and decided not to perform the needed repairsDue to the fact that we were able to drive the car she wanted to chance taking it as is.
The car was released to the customer with payment of the diagnostic fee $+ tax for a total of $The customer called the shop a few days later and claimed that the car stalled out again but this time the motor had locked up and had no coolant in the motor with a radiator cap that was offI inquired about being able to get the car back to the shop and get another look at it at no further cost to her or we could travel to a shop of her choice to inspect the damage. The customer stated she had bought a newer car and had salvaged the car and could not be inspectedWe were never given the opportunity to re-inspect the vehicle
In regards to the lack of fluids in the car, we neither added, subtracted, or charged for any fluidsIf their are any other questions or concerns with this claim I am available to be contacted by phone or email any time
Thank you,
*** ***
Service Manager
Gates Autom otive
###-###-####
***@gatesautocenter.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
4/25/
To whom it may concern,
The following is our answer to complaint #*** filed against Gates Automotive on 3/22/at 10:05:AM
After reading the "customer's response" to our statement, I would like to reiterate the facts. The car was towed in and diagnosedThe car was in fact not repairedAn estimate was drawn up for a full list of repairs for the carAt this point the repairs were declined and the car was driven from the shopDays later we did in fact have a conversation over the phone about what happened to the car and it was mentioned we would have liked to have the opportunity to inspect the car and in fact we would go and see the carWe were also told that the vehicle was salvaged and we could not inspect the car
In an effort to close this case we would be willing "in good faith" to offer a refund of the diagnostic fee of $Since we weren't contacted until after the vehicle had already been salvaged, we had no opportunity to address the customer's concerns
Thank You,
*** ***
Service Manager
Gates Automotive
###-###-####
***@gatesautocenter.com
I filed a complaint against Gates Automotive back in April - case #[redacted] -- and to settle it I was asked if a refund was acceptable and I said it was. Does it really take this long to get a refund? [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have a few comments about that statement. I was NEVER given any price quotes. I was NEVER told about belts or tires -- in fact, there was nothing wrong with the tires as I just bought them last August. He did tell me that it started fine after it had time to cool down. As regards to that last paragraph, he NEVER NEVER offered to look at it again "at no cost to me " or NEVER NEVER offered to "travel to another place to look at it". He is just telling you what you want to hear to make you believe that he did all of the "right" things. I would never go there again nor would I ever recommend them to anyone. I have already told everyone that I am in contact with at my job, which is on the same road, to not trust them with anything. This is unfortunate because they put a transmission into that car and I believe they did treat me fairly with that. (That is why I had it towed there.) They did not tell me that the car needed "extra ' work; they put the transmission in and it was acceptable to drive.