Initial Business Response / [redacted] (1000, 10, 2014/12/30) */ Thank you [redacted] For providing us with your concernsWe have reviewed your file and account in regards to this matterWe would like to express that not all points here are correct and would like to point out the fact that you were only left without heat for evening which was degrees and mild,though our technician did all he could on an after hours call to provide you with the best service possibleAs you can appreciate the boler was years old and with running changes to products we do the best we can to carry parts to fix these isssues sometimes we fall short on this but not without reason as boiler manufacturers are forever changing systems to improve on customer demand so not all parts are interchangeable.So as a policy here within our company we strive to keep customers happy and we do apoligize for your inconvienceWe will issue a cheque for the full amount you have requested for $ Thank You Management Total Gas & The Fire Place Ltd
Initial Business Response / [redacted] (1000, 10, 2014/12/30) */ Thank you [redacted] For providing us with your concernsWe have reviewed your file and account in regards to this matterWe would like to express that not all points here are correct and would like to point out the fact that you were only left without heat for evening which was degrees and mild,though our technician did all he could on an after hours call to provide you with the best service possibleAs you can appreciate the boler was years old and with running changes to products we do the best we can to carry parts to fix these isssues sometimes we fall short on this but not without reason as boiler manufacturers are forever changing systems to improve on customer demand so not all parts are interchangeable.So as a policy here within our company we strive to keep customers happy and we do apoligize for your inconvienceWe will issue a cheque for the full amount you have requested for $ Thank You Management Total Gas & The Fire Place Ltd