Gates, Hudson & Associates

I received a letter (snail mail) implying that I had an overdue Hoa balance. If this organization (G-H & Assoc.) had exercised due diligence, I wouldn't have to spend my time researching my payments, i.e., reviewing bank statements, copying payment conformation emails, etc., etc.! I'm sure you can find competent people to perform audits, so you don't have to harass residents.
I can assure you that my documentation is in order and my Hoa fee is "CURRENT"!
To make things more annoying, I spent an hour calling the Corp. office in an effort to discuss and rectify this issue and "NO ONE ANSWERED"! Now, that's what I call "responsive."
Perhaps I should join the Hoa Board and push for a change!

I enjoy giving positive reviews but this is one company that does not deserve even a shred of positivity. The condominium community where I own multiple homes was managed by GHA. Thank goodness they are gone. Besides the fact that they had a lazy manager there, they are horrible at customer service and managing accounts. When they left our community, the accounts for my two homes were screwed up. I have never been late paying my bills ever. For 6 months after they departed, I had to fight with this company to rectify/reconcile my account. It eventually got worked out but NOT until the Association's attorney and others got involved. The company is what I call a bottom feeder. They are horrible. They have a reasonable management price, but, I guess you get what you pay for... Really, Really think hard before hiring this company. UGH!

Not sure why there is not a designated area for tenants to walk their dogs to relieve their selves besides the common areas ex: under balconies, entrance ways to buildings, sidewalks,basically anywhere except the back of the building where no one will step or have to smell dog urine or poo. When opening your rental unit widows for fresh air.I'm sure corporate and .management expected responsible residents when they made this pet policy but it appears most appear to be irresponsible while a limited few are.I've seen dogs without leashes running around, I've seen some not pick up after their pets feces. There are people who are allergic or even had traumatic experiences with dogs not everyone is into dogs so those who have been given the privileges to have a dog should also respect other tenants and quality of the community that we share. I hope management will enforce the rules and come up with a designated dog area since it appears the dog population is growing in this community.

[redacted]
 [redacted]
I am rejecting this response because: i would like like to have until July 1, 2017 to pay this outstanding bill.
Regards,
[redacted]

Good morning,I am sorry for not being clear enough in what I want for resolution.  First, I want my $135 back for being wrongly towed.  The whole system is in place to prevent unauthorized people from parking.  If authorized people are being towed that reflects a broken system....

 Since GHA is the company that contracts out the work to the Towing Company ("Advanced"), they must have the authority to tell the Tow Company to release my car, pay back money already paid, or risk losing all business with the Management Company.  If I was a GHA leader I would be embarrassed to be associated with Advanced Towing Company, because ultimately their poor business practices are a reflection on the entire GHA company.Second, and this should really be done immediately, all parking spots that are NOT intended for visitors, need to have the paint that says they are visiting spots completely removed, or completely painted over.  There should be no ambiguity as to which spots are for visitors and which ones are not.Third, I want GHA to review their internal procedures for when customers call in with problems.  The person I was directed to did not have the authority to tell the towing company to let my car go.  I wrongly assumed when she first told me that she would "sort it out" that it meant getting my car back.  Only after waiting four hours was I told that the GHA employee had no authority to get my car back. I wasted an entire afternoon because I thought I was going to be helped and was not.  I was also twice promised phone calls from GHA with a status/answer on the issue, but I was never called.  There was no sense of urgency from the company when handling my situation.  After 5pm the company phone stopped being answered, so I had to give up and pay money to get my car back.  GHA needs to provide training on customer service, empathy for callers in trouble, and how to get the right GHA employee (with authority) to make decisions and rectify issues.

December 22, 2015
Response to Complaint - [redacted] Re[redacted]
After reviewing the account for October 2015 through current date, there is no credit due to the resident, rather there is a past due balance on the account that should be paid. The total due is $265.42. Please remit...

payment promptly to avoid additional collection actions.
In regards to the comments regarding damage to her vehicle by an employee, we have no information or verification from the police department of any such activity that one of our associates was involved in.
Please feel free to contact us with any additional questions at ###-###-####.
Sincerely,
Jennifer P[redacted]
Regional Manager
Gates Hudson

All leasers are responsible for the apartment’s rent and upkeep through the lease term which was signed for.  Including all damages at time of move-out.  We, the management company, do not get involved in roommate disputes.  [redacted] was still on the lease at the time of...

move-out, thus she and all parties listed as lease holders are responsible for all rent and subsequent damages at the lease end date.  She will need to work this out with her fellow lease holders.

To Whom it May Concern,Gates Hudson & Associates is in receipt of the complaint submitted by [redacted] of [redacted], Manassas Virginia [redacted] on July 29, 2016.  Gates Hudson, [redacted], and[redacted]t met on Friday, August 5 at the Signal Hill...

Station HOA model home to review the information associated with this complaint.  [redacted] claims the architectural standards of the community with regards to the permitted fence styles were intentionally misleading and is claiming a “bait and switch”.  This information is incorrect based on the following facts: 1)     The model home fence (which is the connected townhome located next to [redacted]’s home at [redacted]) was constructed on January 8, 2016,  almost three months prior to [redacted]s purchase of his home on April 5, 2016. 2)     The approved architectural standards were initially approved by the Board of Directors on February 15, 2016 and included in all closing documentation to new owners.  These standards reference the approved fence styles in three individual sections. a.      Section VIII.9 entitled “Fences”.  This section outlined what would and would not be approved. b.      Appendix B entitled “Fence Examples”.  This section included actual photos of the model home fence constructed on January 8, 2016. c.      Appendix B entitled “Signal Hill Homeowners Association, Inc. Fence Exhibit”.  This section included a detailed diagram, including dimensions and measurements, of the approved fence style. [redacted] did bring to the Board of Directors and Managements attention that Section VIII.9.e had verbiage that did not match what was constructed at the model home or the supporting Appendix B information.  This section mistakenly had a one word typo which stated “board on board” would be the only approved style.  This should have read “board to board”.  Once this typo was brought to the Board of Directors attention, the architectural guidelines were revised to correct this one word typo and a copy of the revised standards section pertaining to fencing was mailed to all owners and will be included in the new owner packages.  In light of the fact that the fence style being requested by [redacted] does not match the approved model home design as well as the fact that [redacted]’s requested fence would have to connect to the existing model home fence, the Board of Directors agreed to uphold their original decision to deny the application as presented.  Other owners within the community have already obtained approval from the Board of Directors for the approved fence style and constructed their new fence.  [redacted] was advised that if he wished to resubmit his application requesting approval for the approved board to board fence style, the Board of Directors would review his application as quickly as possible.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: It has come to my attention that in addition to the charges listed in the previous statement there is an additional charge of $100 as a reservation fee which would not have been assessed if it was not for the error in the e-check service. I have attached the file, note the final page where the fee is placed.
Thank you,
[redacted]

[redacted], We are sorry you’ve not had a pleasurable experience with your community manager.  Marsha is more than capable to answer questions you may have relating to what goes on in the community itself.  With regards to the window, I believe it has already been communicated that we have...

to wait until the renovation work on the exterior of the building is completed before that can be replaced.  We will be sure to work closely with Marsha so that your requests are answered in a timely manner, and if you need anything, please don’t hesitate to reach out to us directly.

Unfortunately there was an error within our system and the payments were not recorded.  We followed normal protocol for all NSF payments in accordance with our lease agreement.   Since receiving the information from [redacted] and [redacted]; we have credited the account $155.48. ...

Please see the breakdown below:
$100.00 (2x$50 return check fees)
$50.48 (application fee that was deducted from [redacted]’s [redacted] account)
$5.00 (fee to purchase the cashier’s checks)

We would like to have the apartment building and the apartment number of which this complaint is about in order to respond. Thank you.Lynn K[redacted]

Review: This month I received a notice of failure to pay rent for an apartment ([redacted]") in [redacted], VA. I do not have responsibility for the rent, and have never entered into a lease agreement for this apartment. They have a case of mistaken identity and are pursuing the wrong person based on incorrect information and/or a faulty vetting process in entering the lease agreement. I have never resided in VA.

They have refused to send me documentation (e.g., the lease) that makes them think I am the one who owes them rent. That is unethical and I have a right to validate my debt. They have mentioned they would be prepared to pursue collection/court proceedings against the alleged name on the lease. It is highly unethical to pursue legal proceedings against someone they know is likely the wrong person.

By the end of today, I will be sending a certified letter to [redacted]/Gates Hudson memorializing my concerns and that this is a case of mistaken identity. If they have good reason to believe I am responsible for the rent, I have asked them to mail me the documents that make them believe that. Otherwise I will request that they stop all other communications with me and this address, and record that I dispute having any obligation for this debt.Desired Settlement: My desired outcome is for them to confirm mistaken identity and for them to acknowledge that I don't owe them any rent whatsoever and never entered into a lease.

I have never encountered a company with such horrific accounting abilities. I have had to get local leasing at Horizons involved in trying to balance the account from the numerous errors they made. I found their errors, submitted a detailed email with the calculations they needed to input into the system to resolve it. I had to get Gates Hudson involved in resolving the matter.
None of the employees understand basic addition and subtraction. Gates Hudson gave me a credit on my account that makes up for the discrepancy, but still thinks I owe money that I do not.
Furthermore, their system falsely alerts to tenants paying insufficient funds - even after the regional manager informed me that the account issues were not due to insufficient funds, the Horizons leasing agent came yelling at me down the hall to discuss the matter. He claimed to have left an envelope with the ledger under the door, which was never received (I checked for it immediately after he sent it, and every few minutes thereafter). He insisted loudly in front of other clients that my payment was rejected for insufficient funds due to the false alert in their system. I have spoken to my bank twice and endlessly poured over account statements and there is no possible way a payment would have been rejected for insufficient funds.
There are so many more issues that I could detail, but let it suffice to say that no amount of basic math you spell out for them will help them understand basic adding and subtracting.

GHA is the most spectacularly incompetent property management company I have ever had the misfortune of coming across. Every little administrative thing - getting pool passes, getting parking passes, anything - is like pulling teeth. Their administrative offices are abysmally disorganized. They lose requests, are unresponsive to repeated phone calls, e-mails, and even office visits (!). I had to go back to their offices twice to get our parking passes. We didn't receive them until we had been living in our apartment for a month and my car had been towed for being parked in the lot overnight. We are currently going through the absolute agony of trying to retrieve our pool passes from them. It is week 3 of attempting to secure these passes. I can't stress enough how amazingly, ridiculously, almost unbelievably incompetent these people are. In my younger years I worked in many offices in an administrative capacity - I know exactly how they should be doing their jobs. It's not hard. It really isn't. You have to be almost willfully stupid to be this bad at it. I want so badly to believe that there's a reason other than "stupidity" or "almost incomprehensible incompetence" for how breathtakingly incredible their lack of efficiency is, but I haven't seen any evidence to the contrary.
TL;DR: Don't move to a property managed by this company.

I signed a lease stating ivwould be charged a certain amount however iI have been overcharged from that day forward. I as well was lied to to try coerce me to sign a new lease by them making false statement about the amounts and terms stated on the lease in an effort to try force me in a new lease with a higher amount. Stating I had less time than the amount of time to renew my lease or be charged the month to month amount however I was already a month to month lease for 999. But I would be force to pay 1500 if I didn't renew. But in the lease it states at the end of the lease one will not be charged more than fair market rate. So they tried to offer 1200 and said if I dont sign I would have to pay 1500 and that I needed to informs them 60 in advanced to move. Well all that is not what my current lease said they lied. Ivdidnt want to sign a new lease because they never fixed the issue with squirells in the crawl space above my unit nor my window with plexi glass in it or the paint that has been peeling in the kitchen. . come to find out the painted the counter top with house hold paint and not enamel which is hard and scratch resistant. Now paint is peeling and all over everything. I could go on but I think you get my point.