Gates & More

I am the Front Office Manager at 21c Museum Hotel Louisville and I am writing in response to the mailed complaint *** dated 11.30.15.
On Ms*** was refunded in full the $that was incorrectly charged to her credit card. She has spoken with our General
Manager, *** ***, since, and the company has also responded to the remarks that she left on TripAdvisor and Yelp
If you should need anything else from me, or 21c, please do not hesitate to reach out at ###-###-#### or via email***
*** *** | Front Office Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The refund has occurred and I consider the matter resolved.  Regards,[redacted]