Gates of Ciprano

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Handwritten attachment

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: For two months I have been having an infestation of drain flies in my unit. I have contacted the leasing office on several occasions to resolve the matter. Pest control was only sent to my unit once a week when I called to complain. Management is well aware of my problem but has done nothing to ensure I am aware of what is being done to solve this disgusting problem. Over the past week I was informed that contractors were finally looking into the building pipes to find the root of the problem. These flies are everywhere! Mainly in my bedroom. I've come home to find over 50 flies around my walls, not to mention in my BEDROOM. I am disgusted with the problem, due to the fact these flies breed from filth in the drains. I also have done my research and these flies may cause problems for someone with asthma as myself! I cannot even cook or eat a decent meal without flies attacking me. This is ridiculous! Long story short I have requested an apartment transfer on several occasions only to be told by a leasing agent (since the manager is ALWAYS unavailable) that I would have to pay $500 for an early transfer or would have to wait 3 months until my lease is up to transfer for free. After calling again I was told that the problem will definitely be fixed by tomorrow. Without anyone even entering my unit. Oh and now they have lowered my transfer fee to $250 if I'm still interested. I refuse to have to pay to be transferred for a problem that is harmful to my health and taking management 2 months to "try" and solve. I have fly strips full of flies, pictures and ziplock bags with dead flies. Not to mention the black smudge marks on my walls from trying to kill these nasty creatures. It brings me to tears to think I should be expected to live with drain flies and comforted with "pest control will be out again on friday"! I HATE INSECTS, BUGS and all of the above. I WANT TO BE TRANSFERRED WITH NO CHARGE. I AM DISGUSTED. Sad to say I referred my friends that ended up moving here.Desired Settlement: Transfer free of charge at same rental rate until lease is up.

Business

Response:

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Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,