Gates Repair & Machine

To Whom it may concern at Revdex.com: On Sep 14, Ms [redacted] brought her Chevrolet Avalanche in for a transfer case problem Upon inspection I found no fluid in transfer case and it was stuck in gear and would not shift due to lack of oil I advised and quoted her a used transfer case because of the high mileage on her vehicle Upon approval I replaced transfer case, filled with proper fluids and test drove I repaired belts and tensioners at this time After I checked all operations and made sure it was shifting properly I released the vehicle to Ms***On Oct.9, Ms [redacted] brought the Avalanche in for a 4Xlight on I looked at the transfer case and found nothing out of the ordinary I scanned and found an Encoder Motor Code I tested all connections and voltages going to motor and found them to be good I cleared the codes and test drove checking all operations and functions No codes returned I found that the front wheel bearing was bad, advised Ms [redacted] and replaced left front wheel bearing at that time Customer then pushed the fact that according to Google, the problem was a computer that needed to be reset by pulling a fuse and replacing it This was done per the customer’s request Ms [redacted] was unhappy with the price and I told her I would go half of the price if actions did not fix the problem with the light I was not contacted that the light had come back on so I felt that the problem was fixed and expected full paymentOn Feb 11, I received a call from Ms [redacted] that she was at [redacted] Auto Plaza in Quincy and was having a rear U joint replaced Ms [redacted] said the service manager said the transfer case was making noise I asked Ms [redacted] to bring Avalanche to the shop to check transfer case A little later Ms [redacted] called and said that a few miles down the Interstate the vehicle started shaking bad She headed back to ***’s and they said the U joint that they had just replaced had broken due to the transfer case problem Ms [redacted] towed the avalanche to the shop I put the vehicle on the lift, inspected and found U Joint with three-snap rings and one cap missing, not broken (I have pictures) I installed a new U joint properly, test ran on the lift and found no vibration but transfer case was noisy (In my opinion the original U joint was bad and [redacted] replaced and failed to install all snap rings causing it to throw cap out and causing the vibration There is no way a transfer case could cause this U joint problem.) I next checked the transfer case fluid as the undercarriage was damp from oil and there was no oil in transfer case (I have pictures) I advised Ms [redacted] that the transfer case was empty I asked her when the last time it was serviced and did they advise here that there was a leak Ms [redacted] could not remember I told her that if it had a leak and I had been contacted that I could have fixed it at that time I then reminded her that the used transfer case had a day warrantee and they would not cover if it had been run without oil At that time I told Ms [redacted] that I could not warranty the transfer case due to lack of maintenance If properly maintained by anyone, I could have repaired the leak and avoided this whole ordeal In conclusion I feel that the three oil changes that she says she had done should have found the leak much earlier so I could have fixed the problem However if I am not informed there is a problem I cannot fix the problem I have never before had a customer that I have not been able to work out the problem with personally and hope to never have a problem like this againThank You

To Whom it may concern at Revdex.com: On Sep 14, Ms*** brought her Chevrolet Avalanche in for a transfer case problem. Upon inspection I found no fluid in transfer case and it was stuck in gear and would not shift due to lack of oil. I advised and quoted her a used transfer case
because of the high mileage on her vehicle. Upon approval I replaced transfer case, filled with proper fluids and test drove. I repaired belts and tensioners at this time. After I checked all operations and made sure it was shifting properly I released the vehicle to Ms***On Oct.9, Ms*** brought the Avalanche in for a 4Xlight on. I looked at the transfer case and found nothing out of the ordinary. I scanned and found an Encoder Motor Code. I tested all connections and voltages going to motor and found them to be good. I cleared the codes and test drove checking all operations and functions. No codes returned. I found that the front wheel bearing was bad, advised Ms*** and replaced left front wheel bearing at that time. Customer then pushed the fact that according to Google, the problem was a computer that needed to be reset by pulling a fuse and replacing it. This was done per the customer’s request. Ms*** was unhappy with the price and I told her I would go half of the price if actions did not fix the problem with the light. I was not contacted that the light had come back on so I felt that the problem was fixed and expected full paymentOn Feb 11, I received a call from Ms*** that she was at *** Auto Plaza in Quincy and was having a rear U joint replaced. Ms*** said the service manager said the transfer case was making noise. I asked Ms *** to bring Avalanche to the shop to check transfer case. A little later Ms *** called and said that a few miles down the Interstate the vehicle started shaking bad. She headed back to ***’s and they said the U joint that they had just replaced had broken due to the transfer case problem. Ms *** towed the avalanche to the shop. I put the vehicle on the lift, inspected and found U Joint with three-snap rings and one cap missing, not broken (I have pictures). I installed a new U joint properly, test ran on the lift and found no vibration but transfer case was noisy. (In my opinion the original U joint was bad and *** replaced and failed to install all snap rings causing it to throw cap out and causing the vibration. There is no way a transfer case could cause this U joint problem.) I next checked the transfer case fluid as the undercarriage was damp from oil and there was no oil in transfer case (I have pictures). I advised Ms *** that the transfer case was empty. I asked her when the last time it was serviced and did they advise here that there was a leak. Ms *** could not remember. I told her that if it had a leak and I had been contacted that I could have fixed it at that time. I then reminded her that the used transfer case had a day warrantee and they would not cover if it had been run without oil. At that time I told Ms *** that I could not warranty the transfer case due to lack of maintenance. If properly maintained by anyone, I could have repaired the leak and avoided this whole ordeal. In conclusion I feel that the three oil changes that she says she had done should have found the leak much earlier so I could have fixed the problem. However if I am not informed there is a problem I cannot fix the problem. I have never before had a customer that I have not been able to work out the problem with personally and hope to never have a problem like this againThank You