Gatestone & Co

We are in receipt of the complaint filed with the Revdex.com in regards to anaccount placed with our officeOur Compliance Department has reviewed the complaint with our Manager and offer the following as our response: An account under your name was assigned to our office on December 4,by [redacted] for collectionsAs per your request, all phone numbers relating to youraccount will be added to our internal "Do Not Call List" and you will no longer receivecalls from our officeHowever, we would like to offer you to speak to our Manager [redacted] directly at [redacted] and discuss any concerns you may have in regards to your account or a suitable payment arrangementIn regards to your recent experience with Gatestone & Co., we would like to take this opportunity to formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused

We are in receipt of the complaint filed with the Revdex.com in regards to an account placed with our officeOur Compliance Department has reviewed the complaint with our Manager and offer the following as our response: An account under your name was assigned to our office on August 11, by *** for collectionsThe last letter was issued and sent to the address mentioned above on October 24, As per your complaint your phone numbers ###-###-#### and ###-###-####, was added to our internal "Do Not Call List" and you will no longer receive calls from our officeHowever we would like to offer you to speak to one of our Managers, [redacted] directly at ###-###-#### and discuss any questions or concerns you may have or a payment arrangement that is best suited for you In regards to your recent experience with Gatestone & Co., we would like to take thisopportunity to formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused

We are in receipt of the complaint filed with the Revdex.com in regards to anaccount placed with our officeOur Compliance Department has reviewed the complaintwith our Manager and offer the following as our response:An account under your name was assigned to our office on March 2, by [redacted] for collectionsThe last letter was issued and sent to the address mentionedabove on April 4, We have reviewed our records and found that the representativeyou were speaking with conducted herself in a professional manner during theconversationsHowever, they failed to follow Gatestone's escalation and disputeresolution policies and have received retraining since.In addition, all phone numbers relating to your account has been added to our internal"Do Not Call List" and you will no longer receive calls from our office and your accountwas coded as dispute and was forwarded to [redacted] for review.If you have any additional questions or concerns, please contact one of our Managers, [redacted] directly at ###-###-#### Ext***.In regards to your recent experience with Gatestone & Co., we would like to take thisopportunity to formally apologize for any inconvenience and misunderstanding that thisrecent incident with our office may have caused

October 13th, [redacted] Re: [redacted] Our Reference # [redacted] ** Revdex.com Complaint # [redacted] Dear Sir / Madam, An account under your name was assigned to our office on 09/28/by [redacted] for collection purposesThe outstanding balance of your account at the time of placement was $ We have reviewed our records and confirm that from September 29, to October 5, we made a couple of attempts to contact youDuring the same period, we received a couple of inbound calls where you spoke with our agentsIn all occasions, our agents followed our internal policies and proceduresPlease, be advised that the verification process is mandatory to make sure we have the correct person on the lineUnfortunately, you did not want to confirm your mailing address to verify your identity, and consequently, our agents did not disclose any details about this matter In addition, we received a balance adjustment for $ on 10/09/and the account was closed and recalled by our client on the same dayTherefore, you will no longer receive communications from our office Should you have further questions or concerns, please call AT&T directly Sincerely, Kim P [redacted] Vice President

We are in receipt of the complaint filed with your office by Mr***Our Compliance Department has reviewed the complaint with our Manager and would like to offer the following response On June 5, an account was placed in our office by our client Bank of Montreal [redacted] for Mr*** with an outstanding balance of $Our first contact with Mr*** was on February 6, when the consumer made an inbound call to GatestoneOur collector [redacted] who handled the call informed Mr [redacted] that the balance had increased to $due to interest accumulationMr [redacted] offered Mr*** a settlement amount of$which was accepted Mr*** called our office back on February 10, to confirm that he had made an online payment for the amount of $The collector confirmed the payment was received and the account was closed as of February I 0, 2014; also that the release letter would be sent thirty days after the payment had clearedThe release letter was sent out on March 13, by our automated system On March and April 8, the consumer called our office requesting the settlement release letter as he stated he had not received itUpon further review, the collection manager, [redacted] ***, noticed the address of the consumer was not correctly entered into the address field The apartment number was entered partially on one field and therefore was an incomplete address Mr [redacted] corrected the address on April On May 12,we issued another settlement release letter to the corrected address, it should be received shortly We formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused Mr*** Sincerely, [redacted] Associate Vice President Gatestone & CoInternational Inc

Dear [redacted] ***, We are in receipt of the complaint filed with your office by [redacted] ***Our Compliance Department has reviewed the complaint with our Manager and would like to offer the following response As per your complaint, you have escalated the matter to [redacted] for review and the collection efforts have been discontinued We formally apologize for any inconvenience and misunderstanding that this recent incident with our office may have caused [redacted] *** If you have any further questions or concerns please contact me toll free at [redacted] Yours truly, [redacted] Associate Vice President