Sign in

Gateway Center

Sharing is caring! Have something to share about Gateway Center? Use RevDex to write a review
Reviews Gateway Center

Gateway Center Reviews (2)

Dear Revdex.com,
I want to first and foremost thank you for following up on my complaint with Ellacott ApartmentsThe manager, Frank did reach out to me on Saturday and informed me to call the emergency line like it stated in his responseI am satisfied that there was recognition to my issue and that this maintenance issue was solved in the endAgain, thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ellacott Parkway Apartments 
To: [redacted] Re: ID #[redacted] Date: 3/1/16 
Dear [redacted], 
This letter is in response to the letter dated 2/18/16 concerning ID #[redacted]. 
Ms. [redacted] wrote a work order on line on Saturday, February 13,...

2016 at 1:08 PM for her tub faucet and also called the office Saturday, February 13, 2016 at 2:57 PM and left a message on our regular message line and not the emergency line. She stated in her letter to you that our office closes at 2:00 PM. Our office closes at 4:00 PM on Saturdays. I was in the office that day and called Ms. [redacted] back after reading the work order that she posted on line that stated she was unhappy. She did mention that she had called Thursday, February 11, 2016 about her tub faucet. I found out later after speaking with the gentle man she spoke with he did forget to write her work order. I let her know that I did not see a work order in the system from Thursday and apologized for the mix up. I told Ms. [redacted] that there are no maintenance persons on the property on the weekends except for emergencies. I told her I considered her tub faucet an emergency and to call back the office phone number and to wait for the prompt for the emergency line to get to the answering service to have the maintenance man on call come out that day. I told Ms. [redacted] I wrote her phone number down so when she called back I would see her phone number on the caller ID and I would not answer the phone so it would roll over to the answering service so she could leave a message for the maintenance person on call. She called back within seconds. I noticed she called the office again in a short period of time after the first I let go to the answering service. I let that go to the voice mail also. I noticed her phone number again in a short period of time after her second call so I picked up the phone in case she was trying to get a hold of me. She said she was having trouble leaving a message. I told her I would not answer the phone if I saw her number again. She called back a few seconds later and I let it go to the voice mail. After that I did not see her number again that day on the caller ID and assumed she got through and we repaired her tub faucet that day. I know the emergency line was working properly because we received other emergency calls that day that the on call maintenance man answered and completed. I found out on Monday, February 15, 2016 that we had completed her work on Monday, February 15, 2016 from the work order she put in on line on Saturday. She had not got through to the emergency service on Saturday and there were no messages from the time I left at 4:00 PM on Saturday through Monday morning when we came back in the office from her. In summary, her work was completed on Monday, February 15, 2016 but could have been completed as soon as Saturday, February 13, 2016. 
Ms. [redacted] has been here since 2008 and we have 27 work orders from her since 2012 that were completed in a timely manner with no complaints. 
Respectfully, Frank D[redacted] Property Manager Ellacott Parkway Apartments 216-662-9222

Check fields!

Write a review of Gateway Center

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Gateway Center Rating

Overall satisfaction rating

Address: 15 Park Row W, Providence, Rhode Island, United States, 02903

Phone:

Show more...

Web:

This website was reported to be associated with Gateway Center.



Add contact information for Gateway Center

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated