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Gateway Construction Services

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Gateway Construction Services Reviews (1)

Initial Business Response /* (1000, 7, 2015/08/14) */
This customer hired us to REPAIR her porchWe informed her from the onset that this porch be REPLACED but she said her budget did not allow for thatNo sooner had we started than she was dissatisfied and informed my carpenter that "nobody be
allowed on her premises without her being there", This is the customer who goes to work at about 1:pmWe changed our work hour to accommodate her needs
We went back to her via text message that the condition of the decking was too bad that at least those needed replacementshe agreed and we proceeded to write up the "change order", while replacing the deckingAfter we presented the Change Order she refused to sign mean while the decking has been replaced
The porch repair was completed per the Drawings we drew up and approved by the City of FLORDELL HILL which cost was not included on the original bid including the permit cost
After final inspection by the City of Flordell Hill, few corrections were neededThat's when this lady went crazy saying that she needed her money backI advised her that her concerns would be addressed and that the deck repair would pass inspections and if not "we would refund her money"
From that point on, she became uncommunicative, drove my carpenter off the job and would not accept any work we were to do on the deckSeeing her attitude we concluded that no matter what we did, she was determined not to accept the work or any other work we were scheduled to do for her
She is the most unreasonable customer we have ever encountered in our years of construction businessShe would call and curse us out
We spent $on her work, labor and materialsSince she has been unsatisfied and was determined not to pay for the work, we refunded her the entire money of $we received from her as down payment for porch, siding, gutters and down spout
She has expressed her desire to get her money back, even though we spent $out of the money for the porch, we decided to take the loss and walk away and wish her good luck

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Address: 5506 6th Ave S Ste 210, Seattle, Washington, United States, 98108

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