Gateway Express

Complaint: [redacted] I am rejecting this response because: this gateway is a gateway that promotes fraud to its customers by concealing their identity and forward contact information Sincerely, [redacted] ***

This was a mistaken fraud return and account closure As all of our customers are located outside of the US (in this case the customer is located in China, according to his account signup details), we typically close accounts that show invoices billing to US addresses and no info corroborating US residence is provided In this case, for our receipt ( [redacted] ) a US billing address showed on the invoice, China account, no info showing this was a US account was noted so reasonably, but incorrectly, assumed fraud The customer never shipped through us internationally and then asked for his packages to be redirected to a US address - this is a red flag that someone is trying to evade detection as a fraudster and our company policies do not allow for domestic redirects unless we can't ship a package or as an exception for a customer who has shipped internationally through us at least once The package in question, [redacted] , is being returned to vendor under [redacted] using prepaid return label from vendor via [redacted] and it should be delivered 8-7-Customer should contact vendor for refund or reship The other packages customer had shipped to us are still here and will be re-matched to customer account shortly We will also allow the redirect of these packages to customer's US address as long as customer pays redirect ship fees, we will cover all the handling fees as an apology to customer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]