Gateway Meat and Seafood LLC

As far as is the complaint yes the customer did purchase a big order from my companyWe will give away our older freezers when we are in the market to replace themSo the customer got a years worth of food and chose to give her the freezer freeShe called and told us that the freezer went out and the meat had gone badOn my brochure it states that we do not issue cash refunds but will replace anything that gets freezer burned or isn't up to their satisfaction for up to a year of purchaseThe freezers we give away are as isThe customer is always able to look at the freezer and food before the purchase is madeShe agreed that she'd take the freezer cause it was freeWe never guarantee these freezers and state this to the customer this is why we give them free to families that want them In this case the customer called direct to me the owner and I made an exception for them and took the loss and sent a working freezer and replaced all the food that was purchasedAs far as the damage the customer is horder so there was about a foot of a pathway that my employees had work withMy employees told the customer that it would be a tight squeeze to get to but the customer just told them not to worry about anything that they wouldn't be held accountable for any damagesAgain this is not a service we provide but did anyway to help them outAfter the second freezer that my employees made sure worked before they left went out the customer called again days after the fact telling me this I explained to her that something didn't seem right that maybe her electric was causing this to happen because the freezer that supposedly went out before is working just fine at my warehouseI also explained how sorry I was and agreed to purchase a brand new freezer and bring it out a 3rd time and with more food to replace what went badI purchased the freezer from [redacted] Club and set up a day and time to exchange againWe both agreed on a date and time for this to take placeMy employees showed up and knocked and called but got no answer so I just told my employees to just move on with their route and the customer would have to come to our office to exchange the productInstead the customers son called threatening me and slandering my company on our Web pageAgain we tried to bring the food and new freezer but they refused to answer the doorI stand behind all of my products 100% but when the customer doesn't answer then threatens myself and my employees I have no more business with that customer

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This is the first I have seen or heard of this. The reason being is I don't sell directly to the public I sell to contractors and they sell the end user. The contractors are responsible for there customers so they leave there own number. As far as not answering I can't control what the contractors...

do or don't do. So this complaint has nothing to do with Gateway Meat and Seafood. What I can do is contact the contractor and have him contact his customer and to try and work out a conclusion.

As far as is the complaint yes the customer did purchase a big order from my company. We will give away our older freezers when we are in the market to replace them. So the customer got a years worth of food and chose to give her the freezer free. She called and told us that the freezer went out and...

the meat had gone bad. On my brochure it states that we do not issue cash refunds but will replace anything that gets freezer burned or isn't up to their satisfaction for up to a year of purchase. The freezers we give away are as is. The customer is always able to look at the freezer and food before the purchase is made. She agreed that she'd take the freezer cause it was free. We never guarantee these freezers and state this to the customer this is why we give them free to families that want them.  In this case the customer called direct to me the owner and I made an exception for them and took the loss and sent a working freezer and replaced all the food that was purchased. As far as the damage the customer is horder so there was about a foot of a pathway that my employees had work with. My employees told the customer that it would be a tight squeeze to get to but the customer just told them not to worry about anything that they wouldn't be held accountable for any damages. Again this is not a service we provide but did anyway to help them out. After the second freezer that my employees made sure worked before they left went out the customer called again 2 days after the fact telling me this I explained to her that something didn't seem right that maybe her electric was causing this to happen because the freezer that supposedly went out before is working just fine at my warehouse. I also explained how sorry I was and agreed to purchase a brand new freezer and bring it out a 3rd time and with more food to replace what went bad. I purchased the freezer from [redacted] Club and set up a day and time to exchange again. We both agreed on a date and time for this to take place. My employees showed up and knocked and called but got no answer so I just told my employees to just move on with their route and the customer would have to come to our office to exchange the product. Instead the customers son called threatening me and slandering my company on our Web page. Again we tried to bring the food and new freezer but they refused to answer the door. I stand behind all of my products 100% but when the customer doesn't answer then threatens myself and my employees I have no more business with that customer..