Gateway Place

As previously stated, the complainants broke their lease and could have been charged for the remainder of said lease They paid the $release fee as stated in the lease and then we were able to find a new tenant to move in which removed their responsibility for the remaining months We accurately followed the lease that they signed and refunded the monies due to them We do not make verbal agreements or guarantees The charges were accurate and the refund was accurate, they broke their legal lease and paid the necessary fine according to the lease

Complaint: ***
I am rejecting this response because: yes we did sign the papersOn the day we found out the apartment was leased, mind you no one contacted us to tell usWe went to the building for verbal confirmation, because we had not heard anythingWe did not speak with JoyceWe spoke with MistyMisty said we would get the refund of $Like ive been saying, our word against theirs, but it was too verbally stated by Misty to my husband and I, as we were talking out the door of the leasing office.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: our main point across is, the business needs better communication between manager and assistant managerWe know what we were told on the day we went inClearly we are not going to get anywhere with this, but we are glad that it is at least seen between Revdex.com, the business and usThere WAS verbal statements made that we would get $through the assistant managerWe are leaving it at that.
Regards,
*** ***

As previously stated, the complainants broke their lease and could have been charged for the remainder of said lease.  They paid the $300 release fee as stated in the lease and then we were able to find a new tenant to move in which removed their responsibility for the remaining months.  We accurately followed the lease that they signed and refunded the monies due to them.  We do not make verbal agreements or guarantees.  The charges were accurate and the refund was accurate, they broke their legal lease and paid the necessary fine according to the lease.

Dear Revdex.com,Attached is a photo of paragraph 3 directly from the complainants’ legal, signed lease that they had with us.  It even clearly shows their initials next to the paragraph to document that we went over this with them and that they understood the terms as written.  It clearly...

states;“Should Resident fail to fulfill the entire term of the Lease as stated, all amounts due and owing under said lease shall be immediately due upon demand.  Further, an additional three hundred dollars ($300) over and above any previous amounts paid will be assessed and will be due upon demand as a release fee.  It is further mutually agreed that at the expiration of the rental agreement, this lease shall automatically continue in force on a month to month basis.”  As the complainants’ clearly and willingly state in their complaint “We broke our lease…”.  The lease term they were in when they vacated early covered the dates of August 1, 2015 through July 31, 2016.  The rent only increases at renewal time IF there has been an increase to the market rent.  The complainants’ had already paid the rent for the month they moved out early and then paid us the additional $300 because they knew they were breaking lease and that they owed the release fee.  We were able to find a new renter to move into the apartment right away, which was a benefit to the complainants’ because it released them from being liable for three more months of rent.   They actually received most of their deposit back, even after breaking lease.  The $300 fee is not refundable.  No verbal agreements can be made outside the terms of the lease.   This is stated in paragraph 6 of the lease, it states;“The Resident hereby declares that in entering into this lease he or she relied solely upon the statements contained in this lease and fully understands that no agent or representative of the Landlord has authority in any manner to change, add or subtract from the terms of the lease.  It is further agreed that no assent, expressed or implied, to any breach of any one or more covenants or agreements hereof shall be deemed or taken to be a waiver of such covenants or agreements.” Our position at this time and fully backed by the signed legal lease is that the complainants’ have received any and all monies that were due back to them after vacating the apartment. JoyceCommunity Manager – Gateway Place ApartmentsRoss Management Group[redacted]
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