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Gateway Pool Service, LLC

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Gateway Pool Service, LLC Reviews (3)

I was notified that we received a complaint: The complaint was submitted on 12/14/and was assigned an ID of [redacted] This was a customer that we provided pool service for about years he was always complaining that we did not clean his pool and never happy we terminated his service contract as of December 1st after he told us that he was looking for a different serviceHe said we didn't show up on the last visit in DecemberAll of our trucks have gps tracking and it showed that our cleaner was there for minutes on a Saturday his cleaning was Thursday we were behind due to weather issues we did notify the client but would never get a responseThe whole time we cleaned his pool he would never respond to filter cleanings or repairs.Thank you if you have any questions please feel free to call me [redacted] at [redacted]

Complaint: ***
I am rejecting this response because:I deny being a complainerWhy would I keep service for about two years with a company that is not properly servicing my pool? My original service was agreed and scheduled to be on Fridays and after almost two years the Company moved it to Thursdays WITHOUT giving me any noticeYes, I complained about thatThey try to picture me as someone not caring about servicing the poolThey have records that I asked them and they fixed two times leaking on the main filter pumpAlso, they have records that they cleaned and replaced parts on the main filterWhat a coincidence that they dont mention anything of that care I took for my pool to which they helpedThe pool heater broke and they asked me to move the fence so that they could have clear access to itI moved the fence and then heard nothing from them.However, the main complain is that I was billed for the full month of service when the last service was NOT performedAs they moved service to Thursdays and Thanksgiving was on Thursday then my complain is that such last service of the month was never rendered to which I got automatically charged at the beginning of the monthUsually the cleaning person would leave a note with comments on the poolThis last time there was no note as the pool was never cleanedI was home all Thanksgiving weekend and I can tell that nobody showed up to clean the pool.The company says that they have GPS with in their carsWould be great to be able to see those recordsAnother thing, they claim being late due to weatherseriously? This Thanksgiving was the hottest Thanksgiving in yearsand no rainLies, lies, lies from the Company. I expect to get the prorated amount back of the last service they DID NOT PERFORMEDThat is all am asking. Regards,
*** ***

I was notified that we received a complaint: The complaint was submitted on 12/14/2016 and was assigned an ID of [redacted].  This was a customer that we provided pool service for about 2 years he was always complaining that we did not clean his pool and never happy we terminated his service...

contract as of December 1st after he told us that he was looking for a different service. He said we didn't show up on the last visit in December. All of our trucks have gps tracking and it showed that our cleaner was there for 53 minutes on a Saturday his normal cleaning was Thursday we were behind due to weather issues we did notify the client but would never get a response. The whole time we cleaned his pool he would never respond to filter cleanings or repairs.Thank you if you have any questions please feel free to call me [redacted] at [redacted]

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Address: 10712 Elmhurst Ln, Fort Worth, Texas, United States, 76244-6375

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