Gateway Tax Services

I'm [redacted] from Gate Way Tax office responding to *** [redacted] 's claims, I did *** [redacted] taxes for tax period of within the year of When *** [redacted] and her husband left the office they were a pleased customer They had brought two original copy of a mortgage interest along with other things to itemizeWhen *** [redacted] left and got home, she called to tell she had received another mortgage interest, she also told that someone told her that the government was giving out special house credit to those who was paying mortgage-I told her I'm not aware of such credit but she can bring me the mortgage interest and I will do an Amend X return for her in March after she received income tax checkShe brought me the and I had to the return I did (didn't amend the return yet)I told her it was dollars different from what she was receivingI was busy with other customer and she leftI called ***, [redacted] in April, got no answer and I left a message on her voicemailI got no respondThe office was close on April 17th for the tax season January have an associate called her to inform her that office was open for businessShe asked the associate to tell me to call herI didn't get the message She stops by the office screaming and misbehavingI trying to apologize for the issues at hand, I show her file, told her, "I did my job according to the information she had giving"I show her the interest she brought in, and she pointed out to me that the $she paid for escrow that she was supposed to get backI told her that information was incorrect, I told her to amend the return will cost her $dollarShe was upset and wants to know why she had to pay, I told her amend return was not for freeShe said, "It's my fault" Any way I have looked over her file and interest she brought in after she got her taxes done; was the same one she already had usedThe bank sends her a duplicate copyShe only has two mortgage interest and not three mortgage interestSo there was no need to amend the returnShe can check her return and the documents she haveI did offer her to do her taxes for free

I'm [redacted] from Gate Way Tax office responding to [redacted]'s claims, I did [redacted] taxes for tax period of 2012 within the year of 2013. When [redacted] and her husband left the office they were a pleased customer.
They had brought two original copy of a 1098 mortgage...

interest along with other things to itemize. When [redacted] left and got home, she called to tell she had received another 1098 mortgage interest, she also told that someone told her that the government was giving out special house credit to those who was paying mortgage-I told her I'm not aware of such credit but she can bring me the 1098 mortgage interest and I will do an Amend X return for her in March after she received income tax check. She brought me the 1098 and I had to the return I did (didn't amend the return yet). I told her it was 100 dollars different from what she was receiving. I was busy with other customer and she left. I called [redacted] in April, got no answer and I left a message on her voicemail. I got no respond. The office was close on April 17th 2013 for the tax season.
January 20141 have an associate called her to inform her that office was open for business. She asked the associate to tell me to call her. I didn't get the message.
She stops by the office screaming and misbehaving. I trying to apologize for the issues at hand, I show her file, 1 told her, "I did my job according to the information she had giving". I show her the 1098 interest she brought in, and she pointed out to me that the $300.00 she paid for escrow that she was supposed to get back. I told her that information was incorrect, I told her to amend the return will cost her $100.00 dollar. She was upset and wants to know why she had to pay, I told her amend return was not for free. She said, "It's my fault"
Any way I have looked over her file and 1098 interest she brought in after she got her taxes done; was the same one she already had used. The bank sends her a duplicate copy. She only has two 1098 mortgage interest and not three 1098 mortgage interest. So there was no need to amend the return. She can check her 2012 return and the documents she have. I did offer her to do her taxes for free.

Review: This tax service has an employee named [redacted](whom refused to give her last name) I had filed my taxes with her and paid the fee of 90.00 I gave her my paperwork. Last years taxes were filed with her I brought in the house interest form at the end of the process, she informed me then that I'd get back something more. I never received the rest of my taxes which she said would be 300.00 more back. They closed their facility up and I had no where to go to state what happened. This year they called me to ask if I need their services. When I told one of the other employees what happened she said I would get a call back from [redacted] but waited a week and never even got a return call. I went there and [redacted] informed me that for her to file my extension it would cost me another 90.00 dollars. She said"I'm in business to make money this is how I make my living". I think this is unethical treatment. She now says it is only 100.00 dollars that I get back and it's not her fault.Desired Settlement: I want my money back because it is an unfair situation she would rather have the money lay and give it to the government then me get my money back.

Business

Response:

I'm [redacted] from Gate Way Tax office responding to [redacted]'s claims, I did [redacted] taxes for tax period of 2012 within the year of 2013. When [redacted] and her husband left the office they were a pleased customer.

They had brought two original copy of a 1098 mortgage interest along with other things to itemize. When [redacted] left and got home, she called to tell she had received another 1098 mortgage interest, she also told that someone told her that the government was giving out special house credit to those who was paying mortgage-I told her I'm not aware of such credit but she can bring me the 1098 mortgage interest and I will do an Amend X return for her in March after she received income tax check. She brought me the 1098 and I had to the return I did (didn't amend the return yet). I told her it was 100 dollars different from what she was receiving. I was busy with other customer and she left. I called [redacted] in April, got no answer and I left a message on her voicemail. I got no respond. The office was close on April 17th 2013 for the tax season.

January 20141 have an associate called her to inform her that office was open for business. She asked the associate to tell me to call her. I didn't get the message.

She stops by the office screaming and misbehaving. I trying to apologize for the issues at hand, I show her file, 1 told her, "I did my job according to the information she had giving". I show her the 1098 interest she brought in, and she pointed out to me that the $300.00 she paid for escrow that she was supposed to get back. I told her that information was incorrect, I told her to amend the return will cost her $100.00 dollar. She was upset and wants to know why she had to pay, I told her amend return was not for free. She said, "It's my fault"

Any way I have looked over her file and 1098 interest she brought in after she got her taxes done; was the same one she already had used. The bank sends her a duplicate copy. She only has two 1098 mortgage interest and not three 1098 mortgage interest. So there was no need to amend the return. She can check her 2012 return and the documents she have. I did offer her to do her taxes for free.