Gateway Toyota

Response:My response has already be filed but I recieved a letter saying Gateway never responded I have been working with customer his truck has been repaired an oil change was done and he recieved a loaner truck and a full detail, while he is not 100% happy with dealership he does agree we acted in good faith trying to resolve his problems/concerns

ALL NEW TOYOTA'S COME WITH TOYOTA CARE YEARS / 25,COMPLIMENTARY MAINTENCE FROM TOYOTA GATEWAY TOYOTA HASTOPPED ITS FREE OIL CHANGE PROGRAM AS OF APRIL ALL NEW VEHICLES PURCHASED BEFORE THAT ARE GRANDFATHER INTO THE PROGRAM, BUT THERE HAVE BEEN CHANGES TO THIS PROGRAM SINCE IF YOUR VEHICLE HAS A SYNTHETIC OIL BLEN YOU ARE ENTITLED TO FREE OIL CHANGES PER YOUR ANNIVERSAY YEAR, IF YOU HAVE A FULL SYNTHETIC OIL YOU ARE ENTITLED TO ONE FREE OIL CHANGE PER ANNIVERSAY YEARMSRUPP HAS A FULL SYNTHETIC OIL SHE IS ENTITLED TO ONE FREE OIL CHANGE FOR THE LIFE OF HER VEHICLE I HAVE CALLED HER TO EXPLAIN THE PROGRAM TO HER

I am rejecting this response because:
1 - Per Gateway's comments, Toyota changed their policy in April 2012.  My car was purchased in March 2012, prior to their policy change.
2 - I was told by the sales person from whom I purchased the vehicle that I would receive oil changes (without stipulation) for duration of my ownership
3 - I received free oil changes as per our agreement for 2 1/2 years (without stipulation) every time the car indicated one was due, approximately every 3 months.
To revoke free services that have already been provided per agreement for years is at best bad business practice, at worst unlawful.

I am rejecting this response because:
I
want to thank  Gateway Toyota for the attachments to their ‘bogus’
response.  Their attachments back up everything I stated in my
complaint.     I do feel that the first oil consumption
test had FALSE results and anyone who reviews my complaint, along with the
attachments provided by Gateway Toyota will prove that fact.
                                        ...⇄ /> Gateway
Toyota states there is no fix,  but that is not true.  
According to the Warranty Enhancement Notification – ZE7 sent to me by Toyota
Motor Sales, U.S.A, Inc,  there is a fix to this problem.  
 Anyone with a computer can google this and get the information.
It
clearly states that authorized Toyota dealerships are requested to replace the
Engine Pistons at NO CHARGE to the vehicle’s owner.
 
P.S.  
my car is NOT leaking oil,  as stated by your SENIOR service tech, 
[redacted].

Response:My response has already be filed but I recieved a letter saying Gateway never responded I have been working with customer his truck has been repaired an oil change was done and he recieved a loaner truck and a full detail, while he is not 100% happy with dealership he does agree we acted in...

good faith trying to resolve his problems/concerns

Business Response to a Complaint
Response:
AFTER RESEARCHING THE COMPLAINT I CALLED MR. [redacted] THE CHECK WAS HELD UP BECAUSE DEALER HAD SENT THE TITLE TO VEHICLE TO MR. [redacted], AFTER INVESTIGATING THE ISSUE TILE HAS BEEN RETURNED TO DEALER A CHECK REQUEST HAS BEEN SENT TO DEALER ACCOUNTING OFFICE...

AT [redacted] OF EDISON CHECK WILL BE CUT AND SENT TO ME AT GATEWAY WHEN CHECK IS RECIEVED I WILL CALL MR.[redacted] AND OVERNIGHT CHECK TO HIM. MR. [redacted] HAS ALL OF MY CONTACT INFORMATION AND HE IS AWARE I AM HIS CONTACT AT GATEWAY TOYOTA REGARDING THIS MATTER. CUSTOMER SEEMS HAPPY WITH THIS RESPONSE THE CONFUSION REGARDING THIS TRANSACTION IS CUSTOMER LIVES FAR FROM DEALER AND PAPER WORK WAS SENT BACK AND FORTH THROUGH FED EX, MISSING PAPERWORK WAS NOT RETURNED IN A TIMELY MANNER GATEWAY IS SORRY FOR ANY CONFUSION THIS HAS CAUSED

ALL NEW TOYOTA'S COME WITH TOYOTA CARE 2 YEARS / 25,000 COMPLIMENTARY MAINTENCE FROM TOYOTA GATEWAY TOYOTA HASTOPPED ITS FREE OIL CHANGE PROGRAM AS OF APRIL 2012 ALL NEW VEHICLES PURCHASED BEFORE THAT ARE GRANDFATHER INTO THE PROGRAM, BUT THERE HAVE BEEN CHANGES TO THIS PROGRAM SINCE 2009 IF YOUR...

VEHICLE HAS A SYNTHETIC OIL BLEN YOU ARE ENTITLED TO 2 FREE OIL CHANGES PER YOUR ANNIVERSAY YEAR, IF YOU HAVE A FULL SYNTHETIC OIL YOU ARE ENTITLED TO ONE FREE OIL CHANGE PER ANNIVERSAY YEAR. MS. RUPP HAS A FULL SYNTHETIC OIL SHE IS ENTITLED TO ONE FREE OIL CHANGE FOR THE LIFE OF HER VEHICLE I HAVE CALLED HER TO EXPLAIN THE PROGRAM TO HER

Response:Customer states that when his new SUV was delivered he found nail clippings in the vehicle , this was not reported to dealer but to his leasing company. He is asking for compensation of remote start. Customer Relations Manager called customer and explained my position , the dealership is...

willing to re-clean vehicle and give customer a gas voucher ( [redacted] voucher number ), customer will bring his vehicle to another dealer closer to his home but this offer can only be done at Gateway Toyota. Vehicle was delivered to customer with less then 20 miles and was never driven by anyone at dealer except driver delivered vehicle to his home. I sent customer my business card with all my contact information so he can contact me directly

Response:[redacted]'S vehicle did not meet the criteria that is set by Toyota Motors , not Gateway Toyota, that would require her 2008 Toyota to fail oil consumption test. All of manufactures procedures were followed, customer has stopped back numerous times to have oil levels checked each time...

she worked with our service manager, Frank Greco. As it stands her vehicle has passed. As I tried numerous times to explain even if her 2008 Camry failed at this time there is no fix, as for oil leak it is leaking as per our Sr. Tech, [redacted], it is leaking at valve cover, he took Ms [redacted] into shop and showed her. As per Toyota if customer/consumer feels vehicle had a false test result this oil consumption test can be done after 6 months I also informed [redacted] that I would pay for any extra oil changes she may need. If any warranty work is required as per Toyota Warranty Bulletin POL14-12 any oil leaks must be fixed before any warranty work will be done

CUSTOMER DOES INDEED HAVE FREE OIL CHANGES FOR THE ENTIRE TIME SHE OWNS VEHICLE,, BUT SHE HAS A FULL SYNTHETIC OIL SO SHE IS ENTITLED TO ONE PER YEAR, AT THE TIME DEALER STARTED THE OIL CHANGE PROGRAM IT WAS THREE PER ANNIVERSARY YEAR THEN TWO AND NOW ONE THIS IS ALL BASED UPON THE TYPE OF OIL IN THE VEHICLE THIS PROGRAM WAS STOPPED IN 2012 ONE MONTH AFTER JANIS PURCHASED HER CAR, WHEN JANIS PURCHASED HER CAR SHE ALSO RECIEVED TOYOTA CARE WHICH IS FREE MAINTENCE FROM TOYOTA(MANUFACTURE) IT IS FREE OIL CHANGES AND TIRE ROTATIONS FOR 2 YEARS 25,000 MILES ONCE THAT IS OVER SHE WILL STILL GET FREE OIL CHANGES BUT ONLY ONE PER YEAR IF CUSTOMER RECIEVES AN OIL CHANGE EVERY THREE MONTHS THAT WOULD INDICATE SHE IS DRIVING 30,000 MILES PER YEAR SINCE HER CAR HAS FULL SYNTHETIC OIL THAT IS ACCORDING TO MANUFACTURE'S GUIDELINES CHANGED EVERY 10,000 MILES THE MAINTENCE LIGHT WILL COME ON IN 5,000 MILES SINCE THAT IS WHEN TOYOTA RECOMMENDS A TIRE ROTATION, DEALER REPRESENTIVE IS AVAILABLE TO ANSWER ANY QUESTIONS FOR [redacted]

Review: I brought my 2012 Scion IQ to Gateway Toyota to discuss selling the vehicle to them. I was given a written appraisal of the car in the amount of $9,800. However, when it came time for them to actually purchase the car from me, the price had gone down to $9,400. When I mentioned the higher appraisal, [redacted] from Gateway told me he'd have his manager call me back, which he never did. When I called again, [redacted] told me he would leave a note for his manager. Again, the manager never called me and hasn't until this day.

I called back, and [redacted] backtracked and told me that that appraisal was based on Gateway having a buyer for the car. This was never brought up at the time of the original appraisal. He also stated that he was looking for a buyer and would call me back in a couple of days.

I never heard from him again. I called again and was put through to his voicemail and he hasn't returned my call.

This dealer is completely unethical!Desired Settlement: I want Gateway to pay the price they quoted for the vehicle. With so many people affected by this economy, Gateway should at the very least honor their offer and not try to take advantage of people.

Business

Response:

AT THE TIME CUSTOMER VISITED GATEWAY TOYOTA USED CAR MANAGER [redacted] PEASE WAS NOT AVAILABLE SO SALESPERSON DID HIS OWN APPRAISAL, AT THE TIME THIS WAS DONE DEALERSHIP HAD SOMEONE WHO WAS INTERESTED IN PURCHASING CAR, CUSTOMER DID NOT CONTACT DEALER FOR A FEW WEEKS AT THAT TIME DEALER HAD NO ONE INTERESTED IN PURCHASING THIS VEHICLE AT DEALER HAD NO ROOM TO TAKEE IN ANY OTHER INVENTORY AS THE DEALER LOT WAS FULL WITH USED CAR INVENTORY. ANY APPRAISAL IS AN ESTIMATE AND CAN CHANGE. SALESPERSON SAID HE DID TRY TO REACH OUT TO CUSTOMER WHEN IT BECAME CLEAR THAT DEALER HAD NO NEED FOR VEHICLE

Consumer

Response:

I am rejecting this response. I did contact them several times and was ignored. They did not try to contact me.

Business

Response:

Customer states dealer did not contact customer, but salesperson states he did, all customers concerns were addressed dealer appraised vehicle for her and found a buyer for her vehicle, salesperson states that customer did not call him back for overa week and when customer did buyer was no longer interested in the vehicle. Dealer would have purchased vehicle but with out a buyer dealer had no room on lot for any other inventory(dealer still has similar vehicles on lot). Customer has a valid apprasial for vehicle and can sell on their own Nothing else dealer can do

Review: I had my 2005 Toyota Sequoia timing belt changed at Gateway Toyota in March 2013. After the repair it starting making a noise when I started it. It would last for about 30 seconds and then go away every time I started it. I just assumed it may be a loose belt. I scheduled my vehicle for a routine oil change months later on October 24th, 2013 and asked them to look into the noise. I received a call from the service department after dropping the vehicle off saying that they could not duplicate the noise and that while driving it around 100ft the fan clutch assemble let loose - causing fan shroud to break against fan and go through radiator. They broke my radiator! It was it fine working condition when I dropped it off. I have been driving it 7,000 miles and 6 months with this condition. They make one start and drive it around 100 feet and this happens? I find this very suspect and hard to believe. I also find it hard to believe they couldn't duplicate the noise since it happened to me every time I started it. I also believe they cracked the fan during replacing the timing belt but I can't prove it. I can prove my radiator was in fine working condition when I dropped it off. Gateway Toyota initially quoted my over $900 for the repair and then came down to $786. I had the vehicle towed to my Good Year Tire craft repair shop and had the work done for $680. $106 less then Gateway's discounted repair. The Bottom line is Gateway CAN'T deny I brought in my vehicle in with a good working radiator and that is was broken while in their hands. Gateway should be responsible for the repair of my radiator.Desired Settlement: Cost of replacing radiator...around $500.

Business

Response:

CUSTOMER RELATIONS MANAGER AND DEALER GM MET WITH CUSTOMER TO ADDRESS HIS CONCERNS, CUSTOMER AND DEALER HAVE AGREED ON A SETTLEMENT OF A ONE TIME GOODWILL GESTURE OF $400.00 CUSTOMER HAPPY WITH DEALER

Review: As part of the purchase of my vehicle, I was to receive free oil changes as long as I owned the car. For 2 1/2 years I received a free oil change every time I was due, which was approximatly every 3 months or so. When I brought my car in for my scheduled oil change last week, I was told I would have to pay for my oil change and I would only be receiving one free oil change per year going forward. When I told the CSR how I had always received free oil changes because I bought the car from them and that was part of the deal, she told me that I and the rest of the customers were lucky to have received the free oil changes we had in the past and would need to pay going forward. I cancelled my appointment and left. This is an outright failure of Gateway Toyota to honor their agreements. They honored their commitment for 2 1/2 years, then simply decided they didnt want to anymore. This is an unfair and deceptive business practice. I already sent them an email and posted on their Facebook page but believe the matter can be more efficiently addressed here. Thank you.Desired Settlement: I would like the original agreement for free oil changes WHENEVER THE CAR INDICATES I NEED AN OIL CHANGE honored.

Business

Response:

ALL NEW TOYOTA'S COME WITH TOYOTA CARE 2 YEARS / 25,000 COMPLIMENTARY MAINTENCE FROM TOYOTA GATEWAY TOYOTA HASTOPPED ITS FREE OIL CHANGE PROGRAM AS OF APRIL 2012 ALL NEW VEHICLES PURCHASED BEFORE THAT ARE GRANDFATHER INTO THE PROGRAM, BUT THERE HAVE BEEN CHANGES TO THIS PROGRAM SINCE 2009 IF YOUR VEHICLE HAS A SYNTHETIC OIL BLEN YOU ARE ENTITLED TO 2 FREE OIL CHANGES PER YOUR ANNIVERSAY YEAR, IF YOU HAVE A FULL SYNTHETIC OIL YOU ARE ENTITLED TO ONE FREE OIL CHANGE PER ANNIVERSAY YEAR. MS. RUPP HAS A FULL SYNTHETIC OIL SHE IS ENTITLED TO ONE FREE OIL CHANGE FOR THE LIFE OF HER VEHICLE I HAVE CALLED HER TO EXPLAIN THE PROGRAM TO HER

Consumer

Response:

I am rejecting this response because:

1 - Per Gateway's comments, Toyota changed their policy in April 2012. My car was purchased in March 2012, prior to their policy change.

2 - I was told by the sales person from whom I purchased the vehicle that I would receive oil changes (without stipulation) for duration of my ownership

3 - I received free oil changes as per our agreement for 2 1/2 years (without stipulation) every time the car indicated one was due, approximately every 3 months.

To revoke free services that have already been provided per agreement for years is at best bad business practice, at worst unlawful.

Business

Response:

CUSTOMER DOES INDEED HAVE FREE OIL CHANGES FOR THE ENTIRE TIME SHE OWNS VEHICLE,, BUT SHE HAS A FULL SYNTHETIC OIL SO SHE IS ENTITLED TO ONE PER YEAR, AT THE TIME DEALER STARTED THE OIL CHANGE PROGRAM IT WAS THREE PER ANNIVERSARY YEAR THEN TWO AND NOW ONE THIS IS ALL BASED UPON THE TYPE OF OIL IN THE VEHICLE THIS PROGRAM WAS STOPPED IN 2012 ONE MONTH AFTER JANIS PURCHASED HER CAR, WHEN JANIS PURCHASED HER CAR SHE ALSO RECIEVED TOYOTA CARE WHICH IS FREE MAINTENCE FROM TOYOTA(MANUFACTURE) IT IS FREE OIL CHANGES AND TIRE ROTATIONS FOR 2 YEARS 25,000 MILES ONCE THAT IS OVER SHE WILL STILL GET FREE OIL CHANGES BUT ONLY ONE PER YEAR IF CUSTOMER RECIEVES AN OIL CHANGE EVERY THREE MONTHS THAT WOULD INDICATE SHE IS DRIVING 30,000 MILES PER YEAR SINCE HER CAR HAS FULL SYNTHETIC OIL THAT IS ACCORDING TO MANUFACTURE'S GUIDELINES CHANGED EVERY 10,000 MILES THE MAINTENCE LIGHT WILL COME ON IN 5,000 MILES SINCE THAT IS WHEN TOYOTA RECOMMENDS A TIRE ROTATION, DEALER REPRESENTIVE IS AVAILABLE TO ANSWER ANY QUESTIONS FOR [redacted]

Review: Back in March 2014 I received a 2014 Toyota Corolla from Gateway Toyota. My payments started in the mid 400's but when the final sale came my payments went up to 510.36 which I didn't have a problem with. When the month of April came around the time my payment was going to be due I never received a billing statement therefore I called Toyota Financial Services for answers. When I called I was told that the only car they had in my name was the 2004 Avalon that they paid off in March, talking to the representative we later discovered that the social security number that they had on file was wrong. I was told that the problem was fixed at the moment but when I still hadn't received any of the billing statements I called again (by this time we were in the month of May) I called for the same problem and was told before we hung up that the problem was again fixed. It wasn't until June that the social security problem was resolved but for the months of April and May I had no billing statements, no account number and no information providing my payment in their system. After the problem was fixed I later set up payment arrangements to get the first two payments that were missed resolved providing Toyota Financial with my banking account information. With those payments arrangements my bank statements show that the money was taken out of my account, afterwards Toyota Financial repetitively called me saying that they never received the payment. I faxed over bank statements multiple times and brought copies to the car dealership its self to just receive an email that one of the payments arrangements didn't go through along with another payment. I was never notified of this. In the end I've asked them to fix not only mine but my cosigners credit score because their mistake with my social security number which made it impossible to make any payment towards the car has destroyed our credit score. Till this day I don't know where my money went and my credit score is still bad.Desired Settlement: My desired outcome is that they fix both mine and my cosigners credit history by removing the late payment history off of our credit report. When I ask them to fix the problem they tell me the same thing every time which is that they have my correct credit score on file. But, the issue happened in the months of April and May, it should be on file the number of times I had to call for them to fix the issue and how many times they had to fix it. I also ask that those 2 payments get credited towards my car since my money went somewhere and if it wasn't to them and it was never sent back into my account then where id my money go. The amount of money is 1097.28, I also made another payment July 17th 2014 of 510.36 with my grandmothers debit card (I gave her the cash so I could make the payment via phone instead of money order). They've also told me that they do not have that payment on file either. So, I would like that payment credited towards my car too along with my credit score fixed.

Business

Response:

[redacted] HAS A FEW ISSUES GOING ON BUT MOST SEEM TO BE DIRECTED TO TOYOTA FINANCIAL( TFS) THE ISSUES OCCURED WHEN FINANCING NEEDED CO-SIGNER TO GET THE LOAN BOUGHT THINGS KEPT CHANGING ON WHO WAS CO SIGNER WHO WAS BUYER, MOST ISSUES WERE RESOLVED AT DEALER LEVEL, ALL OTHER ISSUES ARE TFS DEALER WEILLING TO HELP CUSTOMER THIS CSN BE ARRANGED BY CUSTOMER MAKING APPOINTMENT TO MEET AT DEALERSHIP WITH [redacted] AND WE CAN HAVE A CONFRENCE CALL WITH TFS, CUSTOMER CAN CALL DIRECT [redacted]( I WILL BE ON VACATION UNTILL 9/6/2014

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: Today while car shopping for my niece, I came across a used 2011 Honda Civic clearly marked $6,995 "SALE PRICE". When I inquired about the car, and stated I was interested in purchasing the vehicle, [redacted] (Sales Manager), stated that it was a mistake (probably by one of the "kids they hire," to mark and sticker the cars.

Andy (Salesman), removed that sticker out of the window, and placed a different price breakdown in the widow, before driving it over to where we remained standing with the Sales Manager.

I have photos of the vehicle with the "SALE PRICE" on it!Desired Settlement: Honor the "Sale price" as was listed on the vehicle.

Business

Response:

I meet with all people involved, sales person sales manager and Used car manager, and this was a vehicle that was clearly mis labled if there are pictures they need to look close and they should be able to see that the vin number is incorrect, dealer manager tried to explain to customer the sale tag also has wrong year on it so it is clearly a mistake, dealer does admit vehicle was marked incorrect wrong year wrong vin number with wrong price this was truely an honest mistake by a new employee at dealership. While dealer cannot honor that price sales manager is willing to work with customer on that vehicle or another vehicle of his choice. Customer can contact me at anytime : [redacted] Customer Relations ManagerGateway ToyotaDirect [redacted]

Review: On 9/23/2014 I deposited $8,609 for the purchased a 2011 Sonata. After multiple request made to [redacted], I finally received the paperwork on 9/30/2014 ; which I signed and sent back the same day.

I contacted [redacted] back on 10/6/2014 to let them know that I booked a truck to pick-up the car the next day, but was told that I cannot pick-up the car because I still have some document to sign. If I had more document to sign why 2 weeks after paying for the car and 1 week after sending the 1st document back, I have still not received them. [redacted] the manager agreed at my request to refund me all my money as I don't feel I should be chasing them to received something I paid for.

Today it's been more than a month since I paid for the car and I'm still waiting to received my money back. I made multiple attempt, but I'm not getting any answer from them.

Feel like this dealer is running a scheme as I don't even believe that car existed to begin with.Desired Settlement: Already lost a lot of my time and the $150 I paid to the truck company. Would like to get all my money ($8609) back without any further delay.

Business

Response:

Business Response to a Complaint

Response:

AFTER RESEARCHING THE COMPLAINT I CALLED MR. [redacted] THE CHECK WAS HELD UP BECAUSE DEALER HAD SENT THE TITLE TO VEHICLE TO MR. [redacted], AFTER INVESTIGATING THE ISSUE TILE HAS BEEN RETURNED TO DEALER A CHECK REQUEST HAS BEEN SENT TO DEALER ACCOUNTING OFFICE AT [redacted] OF EDISON CHECK WILL BE CUT AND SENT TO ME AT GATEWAY WHEN CHECK IS RECIEVED I WILL CALL MR.[redacted] AND OVERNIGHT CHECK TO HIM. MR. [redacted] HAS ALL OF MY CONTACT INFORMATION AND HE IS AWARE I AM HIS CONTACT AT GATEWAY TOYOTA REGARDING THIS MATTER. CUSTOMER SEEMS HAPPY WITH THIS RESPONSE THE CONFUSION REGARDING THIS TRANSACTION IS CUSTOMER LIVES FAR FROM DEALER AND PAPER WORK WAS SENT BACK AND FORTH THROUGH FED EX, MISSING PAPERWORK WAS NOT RETURNED IN A TIMELY MANNER GATEWAY IS SORRY FOR ANY CONFUSION THIS HAS CAUSED

Review: My car has passed the oil consumption test at Gateway Toyota on 2/13/2015. They stated I only lost 3/4 of a quart of oil after 1200-1300 miles and do not qualify for the fix under the Toyota extended warranty program. I returned to the dealership twice after having the first test done. The first time I lost 1 and 1/4 quarts after 1274 miles and the second time I lost a quart after 1239 miles. I asked the assistant manager how this could be possible, he could not explain. When I returned the second time the service tech told me I was losing oil and can not have the second test done until this is fixed. Really??? Now am losing oil?? I took my car to a local mechanic who inspected it and informed me that there are NO leaks! They gave me a receipt and written documentation to back this up.I no longer trust the manager or service techs at Gateway Toyota. I can have a second test done after 5000 miles and if I do, it will be at a different dealership.I emailed and called the Toyota National office and was informed the matter will be handled internally.Desired Settlement: Since I question the results of the first test done at Gateway Toyota, I am seeking to qualify for the fix as stated in the Toyota Corporation TSB without having to endure a second oil consumption test. I have receipts for the 2 times I returned to have my oil level checked which indicate that I have lost a quart or more after 1200-1300 miles. I would also like to know how the Toyota National office handled this internally and what the results were?

Business

Response:

Response:[redacted]'S vehicle did not meet the criteria that is set by Toyota Motors , not Gateway Toyota, that would require her 2008 Toyota to fail oil consumption test. All of manufactures procedures were followed, customer has stopped back numerous times to have oil levels checked each time she worked with our service manager, Frank Greco. As it stands her vehicle has passed. As I tried numerous times to explain even if her 2008 Camry failed at this time there is no fix, as for oil leak it is leaking as per our Sr. Tech, [redacted], it is leaking at valve cover, he took Ms [redacted] into shop and showed her. As per Toyota if customer/consumer feels vehicle had a false test result this oil consumption test can be done after 6 months I also informed [redacted] that I would pay for any extra oil changes she may need. If any warranty work is required as per Toyota Warranty Bulletin POL14-12 any oil leaks must be fixed before any warranty work will be done

Consumer

Response:

I am rejecting this response because:

I

want to thank Gateway Toyota for the attachments to their ‘bogus’

response. Their attachments back up everything I stated in my

complaint. I do feel that the first oil consumption

test had FALSE results and anyone who reviews my complaint, along with the

attachments provided by Gateway Toyota will prove that fact.

Gateway

Toyota states there is no fix, but that is not true.

According to the Warranty Enhancement Notification – ZE7 sent to me by Toyota

Motor Sales, U.S.A, Inc, there is a fix to this problem.

Anyone with a computer can google this and get the information.

It

clearly states that authorized Toyota dealerships are requested to replace the

Engine Pistons at NO CHARGE to the vehicle’s owner.

P.S.

my car is NOT leaking oil, as stated by your SENIOR service tech,

[redacted].

Review: I went into Gateway Toyota on Friday April 18 2014 to discuss different options I could take in the potential purchase of a new car. After speaking with a sales and a financial rep I decided that I felt comfortable enough to give them $3,000 in order to hold a car in my name while they would try over the weekend to get me approved for an auto loan. The $3,000 they accepted from me was given to them $800 in cash and $2,200 from my Visa bank card. Also, part of this agreement we discussed was in addition to the money I had already put down that I would provide an additional $2,000 by the next Friday which would have been April 25 for a total of $5,000 as a down payment. Both Monday and Tuesday had come and gone and I still hadn't heard from either one of the reps I had dealt with. Wednesday I called the dealership to find out what was going on and I wasn't able to get any information about the purchase, the loan, or the money that I had already given them. Thursday I heard from the sales rep that I had been approved for a loan and that the car was mine. According to him all I had to do was go in, give them the money I owed, sign my paperwork, and drive off the lot with the car. When I went into the dealership on Friday April 25 instead of things happening as smoothly as the sales rep told me it would be the day before, I was told that I needed to provide them with an additional $3,700, have a co-signer and that they could help me purchase a different car. With this new information I thanked them for attempting to help me, declined the offer and asked for my initial $3,000 back to which I was told there would be no way for them to cut me a check until the following Monday April 28. Now today, April 28, I went into the dealership at 5pm and I was told once again that there is no way for them to cut me a check and that paperwork would need to be filed in order for me to get my money refunded back to me.Desired Settlement: Even though I made a payment in two different forms, I don't desire the refund in the same forms. All I want is my refund. I really need the money to purchase another car since I sold the car I was driving because I was told I was approved for a loan.

Business

Response:

Customer came into Gateway Toyota on April 29 2014, at that time we credited back $2,200.00 on his PNC debit/credit card. A check rrquest was signed by Gateway Toyota's General Manager and sent to our accounting office so a check could be issued. Check [redacted] for the amount of $800.00 was issued to customer, [redacted]. [redacted] requested the check be sent to Gateway Toyota where he will pick it up on May 1st 2014 I met with [redacted] on April 29th and spoke with him today he has all check information including check number and amount. [redacted] was happy with out come and dealer resolved his concerns to his satisfaction