Gateway Wellness Associate

11/02/The mediator left a VM message for [redacted] .11/09/The mediator left a VM message for [redacted] .11/17/The mediator left a VM message for [redacted] 11/30/The mediator left a VM message for [redacted] asking her to respond as soon as possible.12/08/The mediator left a VM message for [redacted] Please respond in the next seven days or we will be forced to close this complaint as "unanswered." The mediator also relayed the message that the CONS is willing to accept the $that was originally offered, but the CONS wants to know the details about how and when the refund will be issued.12/14/The mediator left a VM message for [redacted] stating that we will conclude our mediation efforts because the BUS has failed to respond

10/27/The mediator left a VM message for the CONS.11/02/The mediator left a VM message for the CONS.11/10/The mediator received an email from [redacted] saying that the CONS has left the mediator a detailed VM message This message, however, did not reach the mediator 11/30/The mediator left a VM message for the CONS stating that the mediator did not receive the last VM message Please leave another The mediator also let the CONS know that we have left messages for the BUS and the BUS has not responded.12/08/(The mediator spoke to the CONS.) There was some misunderstanding I did not reject the BUS' offer to refund $of the $I was seeking I simply wanted the business to go on record about when and how the refund would be issued Please tell the BUS I will accept their offer if they can provide these details.12/14/The mediator left a VM message for the CONS stating that we are unable to mediate this dispute because the BUS is unresponsive

Complaint: ***
I am rejecting this response because:*** ***'s response does not specify a concrete date or method (i.e., ***) by which I can expect to receive the $paymentOn July 5, I forwarded $to *** via ***, so it would be a refund on her part at this time--not a credit. 2. I feel that I am still due the remaining 20% of what I originally asked of *** *** (prior to my decision to contact the Revdex.com), which would be an additional $20. 2aMy lease states, "Tenants may pay a $flat fee for Landlord to send an email campaign to market Tenant's services This fee will cover two email blasts of the same material ." Even though there was neither an advance verbal or written mention of time constraints for eblasts--*** refused to send eblasts for my event within the same week and even suggested I postpone my event if I wanted to have eblasts sent on my behalfDespite ***'s devastating response, I asked for a discounted eblast feeHowever, *** was adamant in her refusal of my proposalI am still be open to a 50% ($12.50) refund.2bMy lease ends July 15, 2017, and I ask that *** refund at least 50% ($7.50) of an additional $monthly marketing fee for which I was invoiced, since I did not receive any marketing services from her business Gateway Wellness Associates, LLCI am still open to a 50% (7.50) refund. ------------I have tried to compromise wherever possible and ask for only what is fair. I thank *** *** (owner of Gateway Wellness Associates, LLC) in advance for her time and consideration of my requests, and do hope that we can work together to resolve these concerns in a positive and timely manner.Sincerely,
*** ***

11/02/The mediator left a VM message for *** ***.11/09/The mediator left a VM message for *** ***.11/17/The mediator left a VM message for *** ***11/30/The mediator left a VM message for *** *** asking her to respond as soon as possible.12/08/The mediator left a VM message for *** ***. Please respond in the next seven days or we will be forced to close this complaint as "unanswered." The mediator also relayed the message that the CONS is willing to accept the $that was originally offered, but the CONS wants to know the details about how and when the refund will be issued.12/14/The mediator left a VM message for *** *** stating that we will conclude our mediation efforts because the BUS has failed to respond

July 7, 2017Dispute Resolution DepartmentRevdex.com*** ** *** *** ***StLouis, MO 63102To Whom it May Concern:This letter is in response to complaint #*** filed by a former tenant within our community of licensedwellness professionalsWe appreciate the opportunity to
address this tenant’s feedback as we have a vested interestin building and maintaining strong relationships with each of our tenants and strive to support them in growing andsustaining their individual businesses.The Marketing Services to which the tenant is referring are benefits of renting within our healing community.These include creating a profile page for each associate on our website, maintenance of that page and the website,inclusion on printed brochures and other marketing tasks executed by our administrators, including but not limitedto hosting networking events and social media announcements of tenant events and servicesThe fees for thoseservices are a one-time $fee for an initial sof the profile page and $15/month for ongoing marketing effortsand maintenance.Our lease does not stipulate that tenants be listed on our website or brochure within a certain amount of timeAs ageneral practice, we try to create tenant webpages within one month of a tenant submitting their profile content,which, for this tenant was on 5/23/The tenant was informed verbally prior to signing her lease and via emailthroughout the first weeks of her tenancy (which officially began on 5/19/17) that the person responsible forupdating the website was on maternity leave until 6/1/17, at which time she would have a considerable number oftasks to complete before she could add new contentThese tasks included updating and optimizing the site in orderto strengthen our marketing and branding efforts, which we felt would benefit all of our tenants’ individualbusinessesWe informed the tenant that these updates were delaying the timeline for her profile to be posted, butsaid that her profile would be added by mid-June, once the renovations were completed.This tenant requested to terminate her lease on 6/19/(less than a month after receiving her profile content on5/23/17), prior to her profile being uploaded to our website and our new brochure being printed with each of ournew tenants listedOur website updates and renovations were completed on 6/23/17, at which point her profilewould have been listed.In summary, throughout the tenant’s lease with us, we have tried to be transparent about our processes, give clearrationale for our timelines, and be open to hearing feedbackTo prevent similar situations moving forward, we willadd clarification regarding timelines for our marketing services to the leaseAlthough our lease does not stipulatethat we will return the initial website sfee or any portion of the “Basic Marketing Services” fee to the tenant ifsaid tenant chooses to terminate their lease early, in the interest of resolving this issue and moving on, we agree torefund this tenant $($initial website sfee plus two $monthly marketing credits).Sincerely,*** ***, MSW, LCSWOwner and FounderGateway Wellness Associates, LLC[o] ***] ***@gwa-stl.com

10/27/The mediator left a VM message for the CONS.11/02/The mediator left a VM message for the CONS.11/10/The mediator received an email from ** *** saying that the CONS has left the mediator a detailed VM message. This message, however, did not reach the mediator. 11/30/The mediator left a VM message for the CONS stating that the mediator did not receive the last VM message. Please leave another. The mediator also let the CONS know that we have left messages for the BUS and the BUS has not responded.12/08/(The mediator spoke to the CONS.) There was some misunderstanding. I did not reject the BUS' offer to refund $of the $I was seeking. I simply wanted the business to go on record about when and how the refund would be issued. Please tell the BUS I will accept their offer if they can provide these details.12/14/The mediator left a VM message for the CONS stating that we are unable to mediate this dispute because the BUS is unresponsive

11/02/17 The mediator left a VM message for [redacted].11/09/17 The mediator left a VM message for [redacted].11/17/17 The mediator left a VM message for [redacted]11/30/17 The mediator left a VM message for [redacted] asking her to respond as soon as possible.12/08/17 The mediator left a VM message for [redacted].  Please respond in the next seven days or we will be forced to close this complaint as "unanswered."  The mediator also relayed the message that the CONS is willing to accept the $80.00 that was originally offered, but the CONS wants to know the details about how and when the refund will be issued.12/14/17 The mediator left a VM message for [redacted] stating that we will conclude our mediation efforts because the BUS has failed to respond.

10/27/17 The mediator left a VM message for the CONS.11/02/17 The mediator left a VM message for the CONS.11/10/17 The mediator received an email from [redacted] saying that the CONS has left the mediator a detailed VM message.  This message, however, did not reach the mediator.  11/30/17 The mediator left a VM message for the CONS stating that the mediator did not receive the last VM message.  Please leave another.  The mediator also let the CONS know that we have left 4 messages for the BUS and the BUS has not responded.12/08/17 (The mediator spoke to the CONS.)  There was some misunderstanding.  I did not reject the BUS' offer to refund $80.00 of the $100.00 I was seeking.  I simply wanted the business to go on record about when and how the refund would be issued.  Please tell the BUS I will accept their offer if they can provide these details.12/14/17 The mediator left a VM message for the CONS stating that we are unable to mediate this dispute because the BUS is unresponsive.

Complaint: [redacted]
I am rejecting this response because:1. [redacted]'s response does not specify a concrete date or method (i.e., [redacted]) by which I can expect to receive the $80 payment. On July 5, I forwarded $342.08 to [redacted] via [redacted], so it would be a refund on her part at this time--not a credit. 2. I feel that I am still due the remaining 20% of what I originally asked of [redacted] (prior to my decision to contact the Revdex.com), which would be an additional $20. 2a. My lease states, "Tenants may . . . pay a $25 flat fee for Landlord to send an email campaign to market Tenant's services . . . This fee will cover two email blasts of the same material . . ."  Even though there was neither an advance verbal or written mention of time constraints for eblasts--[redacted] refused to send 2 eblasts for my event within the same week and even suggested I postpone my event if I wanted to have 2 eblasts sent on my behalf. Despite [redacted]'s devastating response, I asked for a discounted eblast fee. However, [redacted] was adamant in her refusal of my proposal. I am still be open to a 50% ($12.50) refund.2b. My lease ends July 15, 2017, and I ask that [redacted] refund at least 50% ($7.50) of an additional $15 monthly marketing fee for which I was invoiced, since I did not receive any marketing services from her business Gateway Wellness Associates, LLC. I am still open to a 50% (7.50) refund. ------------I have tried to compromise wherever possible and ask for only what is fair. I thank [redacted] (owner of Gateway Wellness Associates, LLC) in advance for her time and consideration of my requests, and do hope that we can work together to resolve these concerns in a positive and timely manner.Sincerely,
[redacted]

July 7, 2017Dispute Resolution DepartmentRevdex.com[redacted]St. Louis, MO 63102To Whom it May Concern:This letter is in response to complaint #[redacted] filed by a former tenant within our community of licensedwellness professionals. We appreciate the opportunity to...

address this tenant’s feedback as we have a vested interestin building and maintaining strong relationships with each of our tenants and strive to support them in growing andsustaining their individual businesses.The Marketing Services to which the tenant is referring are benefits of renting within our healing community.These include creating a profile page for each associate on our website, maintenance of that page and the website,inclusion on printed brochures and other marketing tasks executed by our administrators, including but not limitedto hosting networking events and social media announcements of tenant events and services. The fees for thoseservices are a one-time $50 fee for an initial set-up of the profile page and $15/month for ongoing marketing effortsand maintenance.Our lease does not stipulate that tenants be listed on our website or brochure within a certain amount of time. As ageneral practice, we try to create tenant webpages within one month of a tenant submitting their profile content,which, for this tenant was on 5/23/17. The tenant was informed verbally prior to signing her lease and via emailthroughout the first 2 weeks of her tenancy (which officially began on 5/19/17) that the person responsible forupdating the website was on maternity leave until 6/1/17, at which time she would have a considerable number oftasks to complete before she could add new content. These tasks included updating and optimizing the site in orderto strengthen our marketing and branding efforts, which we felt would benefit all of our tenants’ individualbusinesses. We informed the tenant that these updates were delaying the timeline for her profile to be posted, butsaid that her profile would be added by mid-June, once the renovations were completed.This tenant requested to terminate her lease on 6/19/17 (less than a month after receiving her profile content on5/23/17), prior to her profile being uploaded to our website and our new brochure being printed with each of ournew tenants listed. Our website updates and renovations were completed on 6/23/17, at which point her profilewould have been listed.In summary, throughout the tenant’s lease with us, we have tried to be transparent about our processes, give clearrationale for our timelines, and be open to hearing feedback. To prevent similar situations moving forward, we willadd clarification regarding timelines for our marketing services to the lease. Although our lease does not stipulatethat we will return the initial website set-up fee or any portion of the “Basic Marketing Services” fee to the tenant ifsaid tenant chooses to terminate their lease early, in the interest of resolving this issue and moving on, we agree torefund this tenant $80 ($50 initial website set-up fee plus two $15 monthly marketing credits).Sincerely,[redacted], MSW, LCSWOwner and FounderGateway Wellness Associates, LLC[o] [redacted]@gwa-stl.com