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Gathright Appliance Service

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Gathright Appliance Service Reviews (1)

Review: I had them come out to service a microwave for one of my customers and they did. however the tech called in for the part and did find the problem.after he called in, he told ma that they said it would take 7 to 10 days to get it. the tech was nice and told me the total price was $194.00 for all and they had to special order the part and that it would be 7 to 10 days. I paid him, then he told me that I didn't have to pay all of it that day but I just left it as was because I had already wrote the check and we left it at that with the microwave broken down and sitting on the counter top. I called in after 7 days to inquire about the status and was told by a lady that answered the phone that it would be as long as 2 months and that I would have to wait. so I now have to get another service repair man to come out that will fix it this week and pay again. the part is available sooner and I can get it the next day. I am not very happy about this issue and I have to get the microwave fixed and back on the wall before the customer returns from their trip. they should have told me up front that I would have to wait up to 2 months and not after the payment was made in full.Desired Settlement: Just fix it like they said they would or refund me the cost to fix it that I paid for (excluding the evaluation visit charges) which I also paid them for and understand the charge.

Business

Response:

[redacted] from the company called on 10/24/13 stated they will send the customer a refund of what he paid.

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Description: Appliances - Major - Service & Repair

Address: 4320 Cogbill Rd, Richmond, Virginia, United States, 23234-0041

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