Our original response stands This unit was provided to a third party company, who then provided it to Mr [redacted] We are aware ofthe situation, and would be happy to replace itWe have been in contact with the third party companymultiple times, and provided them all necessary paperwork to exchange the unitWe are simply waitingfor the damaged unit to be returned, so we can replace it.Mr [redacted] is not our customer, the business he purchased the equipment from is our customer OxygenPlus
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been told that there would be a replacement coming and nothing ever cameI will never do business with this company ever againThey have given us the run around, this is the second time I have to complain about the same issue Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from Justin is not correct As I said in my complaint if they were not going to send a check just send back the machine as they said they would I did call several times but was willing to wait for the check Justin said the check had been mailed out on Friday and I did not call him again till Wednesday just letting him know the check had not arrived Two days later I received my machine back If he had sent a check why would he return the machine? I thought I was very patient since all this had been going on for months He is also being very dishonest about not having the carry case and the case for the batteries He said to me himself when he called to tell me they would buy the machine that he had received the other two itemsI sent the machine and cases at the same time The machine does me no good without the carry caseI cannot believe this man has stayed in business as dishonest as he is !!!! [redacted]
ln regards to this complaint, we had processed payment for the equipment as promisedlt was returnedto us as undeliverableAnother check request was made to send payment to the sellerThe sellerbecame irritated at the speed of the process and requested the equipment be returnedWe returnedthe equipment and accessories in the box and packing providedWe do not have any other items owedback to the customer as everything we received had been returned.We are sorry that this transaction did not work out.-Justin LaClairCEOOxygenPlus Medical
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This unit was provided to a third party company, who then provided it to Mr [redacted] We are aware ofthe situation, and would be happy to replace itWe have been in contact with the third party companymultiple times, and provided them all necessary paperwork to exchange the unitWe are simply waitingfor the damaged unit to be returned, so we can replace it.OxygenPlus
Good afternoon,We have been providing reliable oxygen equipment to canine breeders since 1993. We fully understand the urgency of delivering oxygen to newborn puppies to help them survive, as it is very common for them to not survive without supplemental oxygen.Before this initial order was placed,... our customer stated they already had an oxygen machine, and that it was behaving weird and giving odd alarms. They decided to buy another unit since they didn't trust the one they already had.The first unit they received was alarming. We decided to immediately replace it with another unit of a different model to make sure they got the best quality unit possible. We did not charge them the extra costs associated with the upgrade. We wanted to help with their new delivery of puppies.Upon receiving the first "damaged" back unit to our office, it is working correctly, as it should. However, the warranty replacement unit that was sent is apparently giving the same issues. This is very uncommon, so it appears that somehow this equipment is incompatible with how it is being used in this particular setup. We could send 10 more machines, but they would likely behave the same way.We have provided the customer with a full refund as of 9-28-17 and they should have it shortly.
We have replaced our customers faulty part free of charge even though it was out of warranty We will not take this unit back We will not offer a refund We have went above an beyond the warranty to repair this unit and feel no further action is required
Our original response stands This unit was provided to a third party company, who then provided it to Mr [redacted] We are aware ofthe situation, and would be happy to replace itWe have been in contact with the third party companymultiple times, and provided them all necessary paperwork to exchange the unitWe are simply waitingfor the damaged unit to be returned, so we can replace it.Mr [redacted] is not our customer, the business he purchased the equipment from is our customer OxygenPlus
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been told that there would be a replacement coming and nothing ever cameI will never do business with this company ever againThey have given us the run around, this is the second time I have to complain about the same issue Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from Justin is not correct As I said in my complaint if they were not going to send a check just send back the machine as they said they would I did call several times but was willing to wait for the check Justin said the check had been mailed out on Friday and I did not call him again till Wednesday just letting him know the check had not arrived Two days later I received my machine back If he had sent a check why would he return the machine? I thought I was very patient since all this had been going on for months He is also being very dishonest about not having the carry case and the case for the batteries He said to me himself when he called to tell me they would buy the machine that he had received the other two itemsI sent the machine and cases at the same time The machine does me no good without the carry caseI cannot believe this man has stayed in business as dishonest as he is !!!! [redacted]
ln regards to this complaint, we had processed payment for the equipment as promisedlt was returnedto us as undeliverableAnother check request was made to send payment to the sellerThe sellerbecame irritated at the speed of the process and requested the equipment be returnedWe returnedthe equipment and accessories in the box and packing providedWe do not have any other items owedback to the customer as everything we received had been returned.We are sorry that this transaction did not work out.-Justin LaClairCEOOxygenPlus Medical
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This unit was provided to a third party company, who then provided it to Mr [redacted] We are aware ofthe situation, and would be happy to replace itWe have been in contact with the third party companymultiple times, and provided them all necessary paperwork to exchange the unitWe are simply waitingfor the damaged unit to be returned, so we can replace it.OxygenPlus
Good afternoon,We have been providing reliable oxygen equipment to canine breeders since 1993. We fully understand the urgency of delivering oxygen to newborn puppies to help them survive, as it is very common for them to not survive without supplemental oxygen.Before this initial order was placed,... our customer stated they already had an oxygen machine, and that it was behaving weird and giving odd alarms. They decided to buy another unit since they didn't trust the one they already had.The first unit they received was alarming. We decided to immediately replace it with another unit of a different model to make sure they got the best quality unit possible. We did not charge them the extra costs associated with the upgrade. We wanted to help with their new delivery of puppies.Upon receiving the first "damaged" back unit to our office, it is working correctly, as it should. However, the warranty replacement unit that was sent is apparently giving the same issues. This is very uncommon, so it appears that somehow this equipment is incompatible with how it is being used in this particular setup. We could send 10 more machines, but they would likely behave the same way.We have provided the customer with a full refund as of 9-28-17 and they should have it shortly.
Original response still stands Everything she sent to us we sent back.Justin
We have replaced our customers faulty part free of charge even though it was out of warranty We will not take this unit back We will not offer a refund We have went above an beyond the warranty to repair this unit and feel no further action is required