We are currently working on the vehicle. Jason S[redacted] will be back in the office on Monday 3/7/2016 to contact our customer and finish the repairs. Our Customer currently is using one of our loaner cars till repairs are completed.
Hello,I have updated information about my complaint about Houska Automotive. On Friday, February 19th I retrieved my car from Houska. They did not charge me again for a diagnostic, but did charge $190 to replace the spark plugs (which was negotiated down from $300 inclusive charge). Tuesday,...
February 23rd, the same various buttons on the dashboard got hot as happened on February 12th. That night my car died, again not turning over and making the same sounds as happened when it died last week. After speaking to someone higher up, the outcome Houska provided is that they would: pay for the tow of my car to their facility, loan me a vehicle until my car is in working order, and will run as many diagnostics as possible to find the problem "and then we'll discuss what is to be done." Houska paid for the tow on February 24 to their facility and are currently running tests in order to recreate the conditions that caused the engine failure as well as to find out what they missed in the first place. Jason S[redacted] admitted that they should have dug deeper during prior visits.I looked through my receipts from the past year, they have replaced the ignition control module, three ignition coils, re-installed the ignition control module (under warranty), and charged me for an ignition coil pack. I understand that each of these charges alone makes sense for the repairs. I am entirely concerned that the depth of repair my ignition system has needed should have been noted during the earliest visits and this is contributing to my continuing lack of confidence in the competence of Houska Automotive as well as the longevity and reliability of my vehicle.Thank you,~~[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I will take the refund (option 2) to my credit card. I should be able to come to Houska either next Monday or Tuesday. Thanks.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
As I have stated before, I do not wish to have your business touch any of my vehicles again. At this point I am more than willing to bring you...
back your unused gift card and you can refund me to my original payment method. I plan to have my vehicle repaired elsewhere and do not wish to have Houska involved. I feel that I have wasted too much of my time already dealing with this issue and do not wish to spend much more time resolving it...
[redacted]
In the interest of closing out this issue, we have two offers. First, as previously mentioned, we will be happy to repair both wheels, at our expense. I do understand you are not comfortable with our service and would like to offer a $100 refund on your credit card. If you would like the second option, please come to our store and ask for Jason L[redacted]. I will exchange the gift card for the $100 refund on your credit card.
We are currently working on the vehicle. Jason S[redacted] will be back in the office on Monday 3/7/2016 to contact our customer and finish the repairs. Our Customer currently is using one of our loaner cars till repairs are completed.
Hello,I have updated information about my complaint about Houska Automotive. On Friday, February 19th I retrieved my car from Houska. They did not charge me again for a diagnostic, but did charge $190 to replace the spark plugs (which was negotiated down from $300 inclusive charge). Tuesday,...
February 23rd, the same various buttons on the dashboard got hot as happened on February 12th. That night my car died, again not turning over and making the same sounds as happened when it died last week. After speaking to someone higher up, the outcome Houska provided is that they would: pay for the tow of my car to their facility, loan me a vehicle until my car is in working order, and will run as many diagnostics as possible to find the problem "and then we'll discuss what is to be done." Houska paid for the tow on February 24 to their facility and are currently running tests in order to recreate the conditions that caused the engine failure as well as to find out what they missed in the first place. Jason S[redacted] admitted that they should have dug deeper during prior visits.I looked through my receipts from the past year, they have replaced the ignition control module, three ignition coils, re-installed the ignition control module (under warranty), and charged me for an ignition coil pack. I understand that each of these charges alone makes sense for the repairs. I am entirely concerned that the depth of repair my ignition system has needed should have been noted during the earliest visits and this is contributing to my continuing lack of confidence in the competence of Houska Automotive as well as the longevity and reliability of my vehicle.Thank you,~~[redacted]
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I will take the refund (option 2) to my credit card. I should be able to come to Houska either next Monday or Tuesday. Thanks.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
As I have stated before, I do not wish to have your business touch any of my vehicles again. At this point I am more than willing to bring you...
back your unused gift card and you can refund me to my original payment method. I plan to have my vehicle repaired elsewhere and do not wish to have Houska involved. I feel that I have wasted too much of my time already dealing with this issue and do not wish to spend much more time resolving it...
[redacted]
In the interest of closing out this issue, we have two offers. First, as previously mentioned, we will be happy to repair both wheels, at our expense. I do understand you are not comfortable with our service and would like to offer a $100 refund on your credit card. If you would like the second option, please come to our store and ask for Jason L[redacted]. I will exchange the gift card for the $100 refund on your credit card.