In response to Ms***’s rejection of our communication of February 19, 2014, her first statement that the car has been basically destroyed is falseAs noted in our first response that in order to do the necessary body repairs we would need to disassemble the carMs [redacted] and Mr [redacted] were well aware of this and did not register any complaints when we originally disassembled the CamaroIn fact she state in her complaint “As the car went on we visited and everything seemed okey.” Now that the car is no longer in the hands of a professional repair facility “it basically has been destroyed”Mr [redacted] can’t have it both ways she cannot say that things were proceeding well and now say the car has been destroyedThe car is not assembled but, it is certainly not destroyed Her next complaint she states she is missing many parts including the drive lineThe driveline was delivered to her the same day as the carIt did not come with the tow truck but none the less was delivered prior to her writing her responseDid she forget that she had received it or maybe it is just an attempt to overstate her claim? As far the “many” parts she is missing, I seriously doubt there is anything to the claim, but if provided an inventory Jaw Droppin will find any missing parts that accompanied the vehicleHer engine which she has mentioned in both her original complaint and her rebuttal was used to minimally off set Jaw Droppin Customs Invoice in the amount of 15,of which $9,was paid and $1,was deducted for not ordering the new doorsThat still leaves a balance of $If Ms [redacted] would like to fulfill her obligation for the amount she is still indebted to us, we will be happy to pay her $As previously stated her drive shaft was delivered the same day as the carShe is correct in that the motor mounts were missingThey are in my office and are no good but, if she wants them returned I will be happy to see that they are returned to her She then states in her answer that there are several holes in the carThere is in fact a whole in the trunk panShe stated in her original complaint that the car was in “pretty good shape” now there are several rust wholesWhich is it, was the car in good shape with little rust or are there several rust holes in it? Once again Ms [redacted] wants it both ways, the car needed little work and now it has several rust holes Ms [redacted] was presented a “Mutual Release” form it did not suggest in anyway that either party was satisfied with the situationIt did say we mutually agreed to release each party from any further actionIt now leaves us in the unenviable position of deciding if Jaw Droppin Customs should take legal action to recover the $4,balance that is dueHer statement that the car is worse now than when she brought it to the shop is obviously not trueMs [redacted] seems to exaggerate every point in an effort to defend her positionShe also claims that there is no paperworkWe have a complete file with a bill of materials used and time sheets with a complete breakdown of times spent on each specific part of the vehicle She then claims our workmanship to be shoddy, again at best an exaggeration, but more of a blatant lieJaw Droppin Customs are professional car restorers, and motorcycle builders, we have over ten years in the business, and are the only shop in Corpus Christi to do the work we specialize inOther companies have tried to start businesses in the area, but we are the only successful oneOur work and our success speaks for itselfMs [redacted] then explains that she has sought the verification that she is correct in her assumptions Unless she has friends that are in the custom car business their opinions are worthlessIf she has had an expert look at the car, who gave her a negative opinion I would like to know who it isIf she has such an expert in her circle of friends why did she bring the car to Jaw Droppin Customs? It seems like just one more exaggeration to emphasize her opinion The truth of the matter is Ms [redacted] and Mr [redacted] wanted her dream carThey did not want to pay attention to the costs associated with a complete restoration of a vehicle in very poor conditionThey heard what they wanted to hearWhen Ms [redacted] was diagnosed with cancer, they ran out of moneyHer dream was put on hold and now she wants to blame everyone but her decisions for the situation Jaw Droppin has tried to help her in every manner possibleWhen she first told us about her medical situation we agreed to store the car at no expense to her until the project could be continuedWe lowered our shop rate by $per hourWe partially re-assembled the car at her request and at no charge, and would have dismissed the balance legally due Jaw Droppin, if the ”Mutual Release” had been signed
Horrible establishment Our vehicle has been there for months for a new transmission to be put itThey keep giving excusesThey are even refusing to let us take our vehicle elsewhereI already hired an attorney for the matter
I feel this is a waste of our time as no matter what the agreements were with Ms [redacted] she will tell any story necessary to support her positionAs to her list of missing parts I talked with the mechanic who purchased the engineHe stated that he showed Ms [redacted] the engine, transmission combination and asked her what she wanted for the entire set up that was pulled from her Camaro; she said she was not sure so our employee Robin Wettach offered her three hundred dollars for it as it wasShe agreed to those terms and told Mr [redacted] to use the money to buy her a new hoodThe alternator, starter, water pump, power steering pump and fan were all a part of the motorOnce again Ms [redacted] is trying to use any manner possible to discredit this businessThe proceeds of that sale were once again used to offset our labor costs when she was unable to pay legitimate charges for her projectThe belts all hoses and miscellaneous parts are routinely thrown away as they are old cracked and useless when refurbishing an automobileThe windshield and rear window are at Affordable Glass in Corpus Christi, as was previously explained to Ms [redacted] they remove and install all of our glass and store it when it is out of the carDid she once again forget our conversation or is it just another way of listing parts that are missing when in fact they were either given to her or told where they could be picked upThere were two boxes of parts that accompanied the car when it was returnedNeither she nor Jaw Droppin did a complete inventory at that time but it is our belief that all her parts were returnedThere is nothing on her list that has any value and certainly not in cars we are refurbishing so they are of no use to usWhen she came to pick up the car she wanted the front clip reinstalled along with the doors and trunk hoodJaw Droppin Customs agreed to do that for no additional charge and not pursue any additional monies due us if she agreed that this matter was settledShe adamantly explained she was a woman of her wordWell as you can see that was a lie so who is to believe anything she says? I will state one last time her car has not been destroyed it has been taken apart to do major restoration workIt was her choice to stop the process not oursIf you tell a chef you want the roast pulled out of the oven before it is done; how can you then complain about raw meat? Her last statement that the car was a daily driver is an absolute falsehoodShe wanted a daily driver what she brought to us was junkIt was delivered to us on a trailerThere is absolutely no way she can say “it was a daily driver”
In response to Ms***’s rejection of our communication of February 19, 2014, her first statement that the car has been basically destroyed is falseAs noted in our first response that in order to do the necessary body repairs we would need to disassemble the carMs [redacted] and Mr [redacted] were well aware of this and did not register any complaints when we originally disassembled the CamaroIn fact she state in her complaint “As the car went on we visited and everything seemed okey.” Now that the car is no longer in the hands of a professional repair facility “it basically has been destroyed”Mr [redacted] can’t have it both ways she cannot say that things were proceeding well and now say the car has been destroyedThe car is not assembled but, it is certainly not destroyed Her next complaint she states she is missing many parts including the drive lineThe driveline was delivered to her the same day as the carIt did not come with the tow truck but none the less was delivered prior to her writing her responseDid she forget that she had received it or maybe it is just an attempt to overstate her claim? As far the “many” parts she is missing, I seriously doubt there is anything to the claim, but if provided an inventory Jaw Droppin will find any missing parts that accompanied the vehicleHer engine which she has mentioned in both her original complaint and her rebuttal was used to minimally off set Jaw Droppin Customs Invoice in the amount of 15,of which $9,was paid and $1,was deducted for not ordering the new doorsThat still leaves a balance of $If Ms [redacted] would like to fulfill her obligation for the amount she is still indebted to us, we will be happy to pay her $As previously stated her drive shaft was delivered the same day as the carShe is correct in that the motor mounts were missingThey are in my office and are no good but, if she wants them returned I will be happy to see that they are returned to her She then states in her answer that there are several holes in the carThere is in fact a whole in the trunk panShe stated in her original complaint that the car was in “pretty good shape” now there are several rust wholesWhich is it, was the car in good shape with little rust or are there several rust holes in it? Once again Ms [redacted] wants it both ways, the car needed little work and now it has several rust holes Ms [redacted] was presented a “Mutual Release” form it did not suggest in anyway that either party was satisfied with the situationIt did say we mutually agreed to release each party from any further actionIt now leaves us in the unenviable position of deciding if Jaw Droppin Customs should take legal action to recover the $4,balance that is dueHer statement that the car is worse now than when she brought it to the shop is obviously not trueMs [redacted] seems to exaggerate every point in an effort to defend her positionShe also claims that there is no paperworkWe have a complete file with a bill of materials used and time sheets with a complete breakdown of times spent on each specific part of the vehicle She then claims our workmanship to be shoddy, again at best an exaggeration, but more of a blatant lieJaw Droppin Customs are professional car restorers, and motorcycle builders, we have over ten years in the business, and are the only shop in Corpus Christi to do the work we specialize inOther companies have tried to start businesses in the area, but we are the only successful oneOur work and our success speaks for itselfMs [redacted] then explains that she has sought the verification that she is correct in her assumptions Unless she has friends that are in the custom car business their opinions are worthlessIf she has had an expert look at the car, who gave her a negative opinion I would like to know who it isIf she has such an expert in her circle of friends why did she bring the car to Jaw Droppin Customs? It seems like just one more exaggeration to emphasize her opinion The truth of the matter is Ms [redacted] and Mr [redacted] wanted her dream carThey did not want to pay attention to the costs associated with a complete restoration of a vehicle in very poor conditionThey heard what they wanted to hearWhen Ms [redacted] was diagnosed with cancer, they ran out of moneyHer dream was put on hold and now she wants to blame everyone but her decisions for the situation Jaw Droppin has tried to help her in every manner possibleWhen she first told us about her medical situation we agreed to store the car at no expense to her until the project could be continuedWe lowered our shop rate by $per hourWe partially re-assembled the car at her request and at no charge, and would have dismissed the balance legally due Jaw Droppin, if the ”Mutual Release” had been signed
Horrible establishment Our vehicle has been there for months for a new transmission to be put itThey keep giving excusesThey are even refusing to let us take our vehicle elsewhereI already hired an attorney for the matter
I feel this is a waste of our time as no matter what the agreements were with Ms [redacted] she will tell any story necessary to support her positionAs to her list of missing parts I talked with the mechanic who purchased the engineHe stated that he showed Ms [redacted] the engine, transmission combination and asked her what she wanted for the entire set up that was pulled from her Camaro; she said she was not sure so our employee Robin Wettach offered her three hundred dollars for it as it wasShe agreed to those terms and told Mr [redacted] to use the money to buy her a new hoodThe alternator, starter, water pump, power steering pump and fan were all a part of the motorOnce again Ms [redacted] is trying to use any manner possible to discredit this businessThe proceeds of that sale were once again used to offset our labor costs when she was unable to pay legitimate charges for her projectThe belts all hoses and miscellaneous parts are routinely thrown away as they are old cracked and useless when refurbishing an automobileThe windshield and rear window are at Affordable Glass in Corpus Christi, as was previously explained to Ms [redacted] they remove and install all of our glass and store it when it is out of the carDid she once again forget our conversation or is it just another way of listing parts that are missing when in fact they were either given to her or told where they could be picked upThere were two boxes of parts that accompanied the car when it was returnedNeither she nor Jaw Droppin did a complete inventory at that time but it is our belief that all her parts were returnedThere is nothing on her list that has any value and certainly not in cars we are refurbishing so they are of no use to usWhen she came to pick up the car she wanted the front clip reinstalled along with the doors and trunk hoodJaw Droppin Customs agreed to do that for no additional charge and not pursue any additional monies due us if she agreed that this matter was settledShe adamantly explained she was a woman of her wordWell as you can see that was a lie so who is to believe anything she says? I will state one last time her car has not been destroyed it has been taken apart to do major restoration workIt was her choice to stop the process not oursIf you tell a chef you want the roast pulled out of the oven before it is done; how can you then complain about raw meat? Her last statement that the car was a daily driver is an absolute falsehoodShe wanted a daily driver what she brought to us was junkIt was delivered to us on a trailerThere is absolutely no way she can say “it was a daily driver”