Mr [redacted] did have some confusion on his smart pay My finance manager worked back and forth with him Mr [redacted] did apologize for not understanding what exactly happened I believe he will be ok with closing this complaint out At first I think he believed we were not being 100% transparent with his payoffOnce he went back and forth with my finance manager things got cleared up If Mr [redacted] is still not 100% satisfied with this response I will be happy to reach out to him and correct any issue Thanks, [redacted] General Manager Gatorland Toyota
The mailer that Mr*** received was from *** *** *** It was a sale they were doing, and we were the partners They had a typo in the mailer which was corrected on the website, and also in a written letter We explained to Mr*** this and also showed him the
new mailer showing the correct information We also recommended he went to the *** *** *** website to review the rules We explained that *** *** *** sent this mailer to all their members (over 20,people), and it would not be possible to give every customer or member a $gift card just for showing up *** *** *** has apologized for the misprint
I am willing to give Mr*** a $gift card for the lack of full communication if he is willing to understand the situation, and recognizes this was not a Gatorland Toyota promotion We honor all of our gifts and promotions if we are the ones printing it
This $is strictly a good faith offer and not an admission of guilt The $gift card hopefully satisfies Mr***, and he will comment that we did the correct thing in this matter.
Sincerely,
Jeramie Snelling
General Manager
Gatorland Toyota
Mr. [redacted] did have some confusion on his smart pay. My finance manager worked back and forth with him. Mr. [redacted] did apologize for not understanding what exactly happened. I believe he will be ok with closing this complaint out. At first I think he believed we were...
not being 100% transparent with his payoff. Once he went back and forth with my finance manager things got cleared up. If Mr. [redacted] is still not 100% satisfied with this response I will be happy to reach out to him and correct any issue.
Thanks,
[redacted]
General Manager
Gatorland Toyota
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mr [redacted] did have some confusion on his smart pay My finance manager worked back and forth with him Mr [redacted] did apologize for not understanding what exactly happened I believe he will be ok with closing this complaint out At first I think he believed we were not being 100% transparent with his payoffOnce he went back and forth with my finance manager things got cleared up If Mr [redacted] is still not 100% satisfied with this response I will be happy to reach out to him and correct any issue Thanks, [redacted] General Manager Gatorland Toyota
The mailer that Mr*** received was from *** *** *** It was a sale they were doing, and we were the partners They had a typo in the mailer which was corrected on the website, and also in a written letter We explained to Mr*** this and also showed him the
new mailer showing the correct information We also recommended he went to the *** *** *** website to review the rules We explained that *** *** *** sent this mailer to all their members (over 20,people), and it would not be possible to give every customer or member a $gift card just for showing up *** *** *** has apologized for the misprint
I am willing to give Mr*** a $gift card for the lack of full communication if he is willing to understand the situation, and recognizes this was not a Gatorland Toyota promotion We honor all of our gifts and promotions if we are the ones printing it
This $is strictly a good faith offer and not an admission of guilt The $gift card hopefully satisfies Mr***, and he will comment that we did the correct thing in this matter.
Sincerely,
Jeramie Snelling
General Manager
Gatorland Toyota
Mr. [redacted] did have some confusion on his smart pay. My finance manager worked back and forth with him. Mr. [redacted] did apologize for not understanding what exactly happened. I believe he will be ok with closing this complaint out. At first I think he believed we were...
not being 100% transparent with his payoff. Once he went back and forth with my finance manager things got cleared up. If Mr. [redacted] is still not 100% satisfied with this response I will be happy to reach out to him and correct any issue.
Thanks,
[redacted]
General Manager
Gatorland Toyota
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]